Ratings based on 109 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
Thanks to all staff and partners, this place never lets me down.
Thanks to you all.
Comment from Hotel Management
12 Sep 2024 by GM - Patong Bay Residence, Hotel Management
Thank you so much for your kind words and continued trust in us. We are delighted to hear that your experience with us consistently meets your expectations, and your satisfaction is truly important to us. Our team takes great pride in providing excellent service, and it’s always a pleasure to welcome you back.Before your next trip, we invite you to visit our website or follow us on social media, where you’ll find many more promotions and seasonal packages that may suit your preferences. We look forward to welcoming you again and helping you find the perfect offer for your next stay!Best regards,
by A verified traveler
Posted 5 Sep 2024
Good place to stay
Comment from Hotel Management
6 Sep 2024 by GM Patong Bay Residence, Hotel Management
Thank you for your kind review! We’re so happy to hear that you enjoyed your stay and found our hotel to be a good place to stay. It means a lot to us that you had a pleasant experience, and we truly appreciate your feedback.If your travels bring you back to Phuket, we would be thrilled to welcome you again. Please don’t hesitate to email or call us directly, or visit our website and Facebook page for promotions that you might find interesting. We’re always here to ensure your next stay is even more enjoyable.Warmest regards,
by A verified traveler
Posted 28 Mar 2024
by A verified traveler
Posted 11 Mar 2024
The staff was beyond accommodating. I checked in with this lady with dark hair who from the start to end, made me feel like family. The hotel itself is in great condition for the property being on the older side. We were central to everything in Patong and getting rides was easy/quick. Would recommend!
Comment from Hotel Management
12 Sep 2024 by GM - Patong Bay Residence, Hotel Management
Thank you for your lovely feedback! We’re thrilled to hear that our team, especially the staff who made you feel like family, contributed to your positive experience. It’s wonderful to know that you enjoyed the convenience of our location and found everything easily accessible. Your satisfaction is very important to us, and we truly appreciate your recommendation.Before your next stay, we encourage you to check our website or social media for the latest promotions. We would love to welcome you back and ensure you find the perfect offer for your next visit!Best regards,
by A verified traveler
Posted 2 Mar 2024
by A verified traveler
Posted 9 Feb 2024
Comment from Hotel Management
2 Mar 2024 by Hotel Manager / Patong Bay Residence, Hotel Management
Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you awarded us a perfect 5 out of 5 stars!Your positive rating means a lot to us, and it serves as a testament to our commitment to providing exceptional service and comfort to all our guests.We sincerely appreciate your support and hope to have the pleasure of welcoming you back on your next visit to Patong, Phuket. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Warm regards,
by A verified traveler
Posted 29 Jan 2024
Pool pic looked bigger and small gym but room excellent really big nice
Comment from Hotel Management
2 Mar 2024 by Hotel Manager / Patong Bay Residence, Hotel Management
Thank you for sharing your feedback with us.We're thrilled to hear that you found our rooms to be spacious and excellent. It's always our aim to provide a comfortable and enjoyable stay for our guests.Regarding the pool, we're delighted that you noticed its quality. Our outdoor swimming pool is indeed a highlight of our facilities, and we're proud of its recent renovation. Measuring a cozy 10x10 meters, it offers the perfect spot for relaxation and enjoyment, complemented by our poolside bar. We're excited to welcome our guests to enjoy its amenities throughout the day.As for the gym, while it may be smaller compared to some facilities, we hope it still provided a convenient option for your fitness needs during your stay.Once again, we appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Looking forward to your return,
by A verified traveler
Posted 28 Jan 2024
Overall a good property to stay at away from the crowds but close enough to walk to the beach and the walking street for the party scene. Breakfast was excellent. Lots of choices and the staff there were great. Staff at the front desk seemed to be in training or perhaps a language barrier as one day we were told to sign out towels for our tour at the front desk. The next day the rules changed and we were told to take towels from our room. Also would be great to see more smiles and greetings from the front desk staff. Hospitality training would help. The kitchenette in our room was great but not really useful as all he cupboards were empty. No cookware, dishes or utensils. Lots of restaurant options nearby so all was good.
Comment from Hotel Management
28 Jan 2024 by Hotel Manager / Patong Bay Residence, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property to be a good place to stay, with a convenient location close to the beach and walking street. We appreciate your positive comments about the excellent breakfast choices and the great staff at the dining area.Regarding your observations about the front desk, we apologize for any confusion you experienced. Our front desk staff is committed to providing the best service. We will certainly look into providing additional hospitality training to enhance the overall guest experience.We appreciate your feedback about the kitchenette in your room. And we would like to inform our guests that all necessary kitchenware can be requested by simply calling our front desk, and our team will be more than happy to assist promptly.We also want to clarify the recent change in the pool towel policy, which was aimed at providing more convenient services to everyone. We apologize for any confusion caused by this adjustment.Your comments are invaluable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,
by A verified traveler
Posted 18 Jan 2024
Awesome
Comment from Hotel Management
2 Mar 2024 by Hotel Manager / Patong Bay Residence, Hotel Management
Thank you for taking a moment to share your experience at Patong Bay Residence and give us a 5-Star.We are so pleased to hear your feedback. If you prefer to share more of your comments, please feel free to do. However, we expect your stay with us was worth the trip.We look forward to welcoming you back again soon.Please email, call us or checkout our Website and Facebook for promos that you might be interested in.With appreciation,
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
2 Mar 2024 by Hotel Manager / Patong Bay Residence, Hotel Management
Thank you for providing us with your valuable feedback.We have a little lost in confident as we received 3-Star from you. Perhaps, our services weren’t exactly to your liking.We hope you give us another chance soon, so we can share an even more positive experience.Please contact us if you’re traveling to Phuket again!Warmest Regards,
