Ratings based on 993 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
This property was very nice with excellent service. Check in was a little slow, and they did not have our room ready. They had us wait for a little bit but not long. We asked for an upgrade for inconvenience and they upgraded to room with balcony. Room was clean and serviced daily. The shower would clog initially for the 1st several minutes and automatically unclog. Water was hot usually in the morning and some evenings it was warm, nothing to complain about. The staff was always friendly and great with service and issues. Breakfast buffet was excellent with lots of options. Omelet and eggs made to order, pancakes, French toast, indian food, Chinese food, sausage, bacon, potatoes. Salad bar, yogurt, bread, fruit, muffins, donuts, fresh juice ajd infused water, tons of great options for everyone. We did have one isssue with bar server in sun kiss building, we ordered margarita but it was not good. We went back to the bar in the main building to get another and the bartender made a great one. I expressed this concern to the staff and they said they will look into it, we left it alone thinking they forgot about it. When it was time to check out, I found out they gave us a credit. They blessed me with nice chocolate cake and card for my birthday as well. Excellent service and property
by A verified traveler
Posted 13 Nov 2024
Location-excellent
Cleaniness-excellent
Room decor and facilities -excellent
I love everything about the room, location, cleaniness, newly renovated, decent breakfast. Why 2 stars? I'm contemplating with 1 star, the noise isolation is absoluted horrendous, i would say there is no nose isolation. Was put on 4th floor connecting rooms, i could hear clearly on their conversations, coughs even burps, I'm not exegerrating. I could hear ceramic plates being placed on a table on ground floor's restaurant. It's a shame, could have been a 5 stars execellent hotel. Mostly likely won't return
by A verified traveler
Posted 9 Nov 2024
Excellent
by A verified traveler
Posted 6 Oct 2024
Besides the screening kids… good
by A verified traveler from SELANGOR
Posted 23 Sep 2024
Hotel is connected to Jungceylon Mall nearby bangla road and banzaan seafood market; walkable to patong beach. Clean and friendly staff.. had a little incident with the breakfast restaurant manager, i would suggest to put a signage of outfit if require formal attire.
Comment from Hotel Management
4 Nov 2024 by Warm Regards, Pjey Mayandi General Manager., Hotel Management
Dear Mun Yee,Thank you very much for choosing to stay with us at M Social Phuket. I am delighted to know that you had a wonderful visit with us and that we exceeded all your expectations.From the comfort of our well-appointed room and the amenities within to the level of service from the team. I am excited to pass on your positive feedback to the team regarding their assistance during your stay with us.I appreciate your recommendation and your feedback, and I hope that we will have the opportunity to welcome you back again very soon.
by A verified traveler
Posted 16 Sep 2024
by A verified traveler from wesley chapel
Posted 10 Sep 2024
Prime location, super clean
Comment from Hotel Management
4 Nov 2024 by Warm Regards, Pjey Mayandi General Manager, Hotel Management
Dear Eillen,Thank you for choosing to stay with us at M Social Phuket and for taking the time to share a review of your experience.Warm Regards,Pjey MayandiGeneral ManagerI am pleased to know that you had an outstanding stay and were impressed with the comfort of our room and the accessibility of our location right at the Centre of Patong made exploring Phuket so convenient for you.We appreciate your endorsement, and we look forward to welcoming you back again soon.
by A verified traveler
Posted 3 Aug 2024 on Hotels
by A verified traveler
Posted 3 Aug 2024
Perfect location, new , Receptionist Timur helped too much with a smiling face .
by A verified traveler from Mersin
Posted 2 Aug 2024
The place is 2 min walk to Bangla Road and shopping malls. I would suggest this hotel👌
