Ratings based on 43 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Thornhill
Posted 3 Dec 2024
It was a very nice hotel with friendly staff and best chef in restaurant.
Comment from Hotel Management
4 Dec 2024 by Sugar Marina Team, Hotel Management
Dear Mohammadreza,Thank you for sharing your wonderful review on Expedia. We're delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing warm and friendly service, and it’s fantastic to know that you appreciated their efforts.We’re especially thrilled that you enjoyed the dining experience and recognized our chef’s dedication to delivering delicious meals. Your kind words mean the world to us, and we’ll be sure to share them with the entire team.We hope to welcome you back for another memorable stay in the near future!Warm regards,Sugar Marina Team
by A verified traveler from San Diego
Posted 3 Nov 2024
The restaurant lacked food choices for vegetarian guests and in all honesty it was overpriced again the staff spoke either broken english or no english at all we had to communicate via sign language they could have given me an upgrade to a better room the property was not full and they need to have better shuttle hours like 9 12 5 and 9
Comment from Hotel Management
9 Nov 2024 by Marina Gellery Team , Hotel Management
Dear Jose Rafael PenaThank you for sharing your experience. We're sorry to hear that the vegetarian options and pricing at the restaurant did not meet your expectations and that communication was challenging. Your suggestions for more shuttle hours and room upgrades during less busy times are appreciated and will be passed along to our team for improvement. We hope to offer you a more enjoyable stay in the future.
by A verified traveler from sydney
Posted 14 Sep 2024
It wasn’t walkable to anything.no sidewalk was there for pedestrian.
Comment from Hotel Management
17 Sep 2024 by Marina Gallery Team , Hotel Management
Dear ginaThank you for your feedback. We’re sorry to hear about the issues with walkability and the lack of pedestrian sidewalks. Your comments are valuable, and we will consider them as we work to improve our guest experience. We hope to have the opportunity to welcome you back.
by A verified traveler
Good for family
Posted 29 Aug 2024 on HotelsThe family room is so spacious.. we enjoyed our stay.. pool is very clean and we really enjoyed it, location and surrounding area is very closed to nature.Hotel in Patong area but away from the busy and crowded area.
Comment from Hotel Management
31 Aug 2024 by Marina Gallery Team , Hotel Management
Dear Guest ?Thank you for your review We’re glad you enjoyed the spacious family room, clean pool, and the peaceful location. It’s great to hear that you appreciated the natural surroundings and the quieter spot in Patong. We hope to welcome you and your family back soon
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
13 Jun 2024 by Marina Gallery Team , Hotel Management
Dear ElizabethThank you for the perfect score.We're thrilled you had such an excellent experience. We hope to welcome you back soon.
by A verified traveler from ottawa
Posted 17 Apr 2024
Nice quiet place with a great view from room.
Comment from Hotel Management
25 Apr 2024 by Sales, Hotel Management
Dear leonard,Thank you for your review! We're pleased you enjoyed our quiet location and the great view from your room. We hope to see you again soon.Marina Gallery Team
by A verified traveler
Posted 10 Apr 2024
The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.
Comment from Hotel Management
25 Apr 2024 by Sales, Hotel Management
Dear Victoria,Thank you for the wonderful review! We're thrilled to hear that you had such a fantastic stay with us. It's great to know that our staff made your experience memorable, and we're glad your family enjoyed the spacious and well-equipped room, along with the lovely pool and daily transport arrangements. We can't wait to welcome you back and provide another amazing stay. Thanks again for choosing us.Marina Gallery Team
by A verified traveler
Posted 10 Apr 2024 on Hotels
Comment from Hotel Management
25 Apr 2024 by Sales, Hotel Management
Dear Cesar,Thank you for your review! We're thrilled you had a perfect experience. We look forward to welcoming you back.Marina Gallery Team
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
17 Jan 2024 by Sales, Hotel Management
Dear Walailak,Wow, thanks a bunch for the perfect score! We're thrilled you enjoyed your stay. If there's anything you'd like to share about what made it so great, or if you have any suggestions for us, feel free to let us know. We hope to host you again soon!Marina Gallery Team
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by Sales, Hotel Management
Dear Louise,Wow! Thanks a bunch for the stellar review! We're thrilled to have earned a perfect score from you. It's fantastic to know you had a great experience. If you have any suggestions for making it an 10 out of 10 next time, feel free to share. Can't wait to welcome you back