Ratings based on 993 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from lauderhill
Posted 8 Dec 2024
I would absolutely recommend this property for an extended stay. From the start, the whole receiving staff was beyond helpful and so willing to make us comfortable. Massive thanks to Miss Boko at from reception for making our stay extra comfortable and safe. Great facilities and very clean property, housekeeping everyday, many in room amenities and extremely reasonably priced mini bar! Super close to all the night life and markets, tourist info right next door, and a laundry service right at the corner of the street that offers next day service for cheap! Thanks to everyone at Grand Mercure.
Comment from Hotel Management
11 Dec 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you for choosing to stay with us at Grand Mercure Phuket Patong!We’re thrilled to hear that you found great facilities, cleanliness and staffs. Your kind words for our team members, including “Miss Boko” and we will ensure to pass on your compliments. We look forward to welcoming you back for another memorable stay!
by A verified traveler
Posted 8 Dec 2024
Staff was very attentive, and pleasant
by A verified traveler
Posted 8 Dec 2024
It was a first class stay. Stay was friendly and accomodating. Hotel was very clean and housekeeping did a great job of cleaning and restocking everything. Would definitely stay again and recommend to friends.
Comment from Hotel Management
11 Dec 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you very much for your top review!We are glad to hear that you had a first class stay with us. Your kind words will serve a great encouragement to our team as we strive to continuously improve the quality of our services.Looking forward to welcoming you back again!
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you for your kind rating!Look forward to welcoming you back again in the near future.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
We very much appreciate your top rating!Thank you once again for sharing your high score experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 2 Dec 2024
Loved our stay at the Grand Mercure. Would definitely recommend.
Comment from Hotel Management
6 Dec 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you very much for your 5 stars review!We hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 26 Nov 2024
Good
Comment from Hotel Management
28 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you very much for your top rating!It's our pleasure to receive your positive feedback.We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Nov 2024
Nice Location but will require a makeover soon with competition from Radisson & HI
Comment from Hotel Management
28 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you for your review at Grand Mercure Phuket Patong!We value your feedback and will strive to improve. Looking forward to welcoming you back!
by A verified traveler
Posted 15 Nov 2024
Very nice stay here the location is perfect and the staff were very helpful
Comment from Hotel Management
28 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you very much for your top review!It's our pleasure to receive your kind words.We look forward to welcoming you back soon!
by A verified traveler
Posted 15 Nov 2024
Highly recommend hotel , pool access room was fantastic , breakfast was good , staff very friendly and polite .
Bacon and pastries were over cooked everyday which was a shame.
Definitely would stay there again , very convient .
Comment from Hotel Management
28 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you very much for your top rating!It's our pleasure to receive your lovely compliment.We look forward to welcoming you back soon!
