Ratings based on 995 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Loved our stay at the Grand Mercure. Would definitely recommend.
by A verified traveler
Posted 26 Nov 2024
Good
Comment from Hotel Management
28 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you very much for your top rating!It's our pleasure to receive your positive feedback.We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Nov 2024
Nice Location but will require a makeover soon with competition from Radisson & HI
Comment from Hotel Management
28 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you for your review at Grand Mercure Phuket Patong!We value your feedback and will strive to improve. Looking forward to welcoming you back!
by A verified traveler
Posted 15 Nov 2024
Very nice stay here the location is perfect and the staff were very helpful
Comment from Hotel Management
28 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you very much for your top review!It's our pleasure to receive your kind words.We look forward to welcoming you back soon!
by A verified traveler
Posted 15 Nov 2024
Highly recommend hotel , pool access room was fantastic , breakfast was good , staff very friendly and polite .
Bacon and pastries were over cooked everyday which was a shame.
Definitely would stay there again , very convient .
Comment from Hotel Management
28 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you very much for your top rating!It's our pleasure to receive your lovely compliment.We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
We liked everything about it
At the beginning we were given a room which was very smelly but there was no question asked and they changed us straight away
Comment from Hotel Management
28 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you very much for your top rating!It's our pleasure to receive your positive feedback. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
We very much appreciate your top rating and look forward to welcoming you back again soon.
by A verified traveler
Posted 12 Nov 2024
Room was very slippery walls and bad condensation
They all over you when you get there but really don’t care when you your leaving
Moved us to new room wasted a lot of time waiting got very sick from room spoilt holiday
Promised spa package never received
Comment from Hotel Management
15 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
We appreciate your comments regarding your stay.Please accept our apology for the inconvenience caused. We value your constructive feedback and will strive to improve. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope to have a second chance to serve you better in the near future!
by A verified traveler
Posted 9 Nov 2024
Staff were lovely, a great location
Comment from Hotel Management
15 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you very much for your 5 stars review!We are glad to hear that you have met our lovely staffs. Look forward to welcoming you back again soon.
by A verified traveler
Posted 6 Nov 2024
As described, plenty of restaurants in walking distance of the hotel. Hotel staff is very welcoming and pleasant. Loved the rooms with pool access and the floating breakfast was refreshing.
Comment from Hotel Management
12 Nov 2024 by Guest Experience Team Grand Mercure Phuket Patong, Hotel Management
Thank you for choosing to stay with us at Grand Mercure Phuket Patong!We’re thrilled to hear that you had a great experience and enjoyed the stay with us. Your kind words for the friendliness and hospitality mean so much to us, and we will ensure to pass on your compliments. We look forward to welcoming you back for another memorable stay!
