Ratings based on 326 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Beautiful resort, nice quiet location
Comment from Hotel Management
17 Dec 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Christine,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review, and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 11 Dec 2024
Such a beautiful and amazing resort! Definitely recommend!!
Comment from Hotel Management
17 Dec 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Christine,On behalf of the entire team at Crest Resort & Pool Villas, I would like to express our heartfelt gratitude for your positive review. We are truly delighted to learn that your recent stay with us was a memorable one.Providing exceptional service and ensuring our guests' utmost satisfaction is our top priority. Your kind words serve as a great encouragement for us to continue our commitment to excellence. We take pride in our dedicated team members who work tirelessly to create unforgettable experiences.Thank you once again for choosing Crest Resort & Pool Villas, and we eagerly await the opportunity to welcome your back. Should you require any assistance in the future, please do not hesitate to contact us.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 11 Dec 2024
Love the place .will surely visit again in future
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 25 Nov 2024
I had a great stay!
Comment from Hotel Management
29 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Joycelyn,Warm greetings from the team and hope that this finds you well! Many thanks for staying with us recently and for taking the time to share with us and fellow forum readers your recent experience.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Warmest Regards,Edson II Villanueva Resort Manager
by A verified traveler
Posted 25 Nov 2024
amazing staff!
Comment from Hotel Management
25 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Forteshia,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review, and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 20 Nov 2024
For the price I paid I consider that more can transportation should be available to go to pa tong beach as it is really far and you can’t walk all the way down. The hotel pick up was fine but we had to wait 20 minutes for the bus to pick up us back in Pa tong beach it was supposed to arrive at 7:15 and it picked up us at 7:35pm. About the location there is nothing you can do about it but the hotel is far from the beach and it’s very sad. We stayed in a VIP room and they are not fully private.
Comment from Hotel Management
21 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Grace,We would like to thank you for your recent stay at Crest Resort and Pool Villas and we truly appreciate your feedback on areas of our shortfalls.Rest assured that we take all our guests’ comments and suggestions seriously. I have personally addressed your concerns to the department heads to ensure that necessary actions are taken for continual improvement.My sincere apologies for any inconvenience that may have been caused and I hope you will give us the opportunity to make it up to you for your next visit to Crest Resort and Pool Villas.We look forward to welcoming you back soon and wish you all the very best.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Aminata,On behalf of the entire team at Crest Resort & Pool Villas, I would like to express our heartfelt gratitude for your positive review. We are truly delighted to learn that your recent stay with us was a memorable one.Providing exceptional service and ensuring our guests' utmost satisfaction is our top priority. Your kind words serve as a great encouragement for us to continue our commitment to excellence. We take pride in our dedicated team members who work tirelessly to create unforgettable experiences.Thank you once again for choosing Crest Resort & Pool Villas, and we eagerly await the opportunity to welcome your back. Should you require any assistance in the future, please do not hesitate to contact us.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 17 Nov 2024
Very good staff and good service.
Comment from Hotel Management
19 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Kishana,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review, and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 9 Nov 2024
Property was nice, we booked the deluxe villa with private pool for 3 nights. Room service was a great touch, food was always good & hot.
Only con was the front desk staff on a particular instance. We got a room upgrade on our last night from a deluxe room to the villa so we can stay in our already situated room and paid 150 usd. the following morning the buffet denied us for breakfast because “it wasn’t included in the upgrade” and front desk staff was awfully short & unhelpful with accommodating.. I was a bit confused because we spent thousands on the villa other services while there so I thought they would be more accommodating.
Nonetheless, nice resort, check in & out was super easy. Neuk was great!
Comment from Hotel Management
12 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Eyituoyo,Thank you for taking the time to share your positive experience at Crest Resort & Pool Villas. We are delighted to learn that your stay with us exceeded your expectations. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority.Your kind words are truly appreciated, and we will ensure that your feedback is shared with our dedicated team members. They will be thrilled to know that their efforts contributed to making your stay exceptional.We value your patronage and sincerely look forward to welcoming you back for another remarkable experience. Please do not hesitate to contact us if there is anything we can assist you with in the future.Warmest Regards,Edson II Villanueva Resort Manager
