Ratings based on 319 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
For the price I paid I consider that more can transportation should be available to go to pa tong beach as it is really far and you can’t walk all the way down. The hotel pick up was fine but we had to wait 20 minutes for the bus to pick up us back in Pa tong beach it was supposed to arrive at 7:15 and it picked up us at 7:35pm. About the location there is nothing you can do about it but the hotel is far from the beach and it’s very sad. We stayed in a VIP room and they are not fully private.
Comment from Hotel Management
21 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Grace,We would like to thank you for your recent stay at Crest Resort and Pool Villas and we truly appreciate your feedback on areas of our shortfalls.Rest assured that we take all our guests’ comments and suggestions seriously. I have personally addressed your concerns to the department heads to ensure that necessary actions are taken for continual improvement.My sincere apologies for any inconvenience that may have been caused and I hope you will give us the opportunity to make it up to you for your next visit to Crest Resort and Pool Villas.We look forward to welcoming you back soon and wish you all the very best.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Aminata,On behalf of the entire team at Crest Resort & Pool Villas, I would like to express our heartfelt gratitude for your positive review. We are truly delighted to learn that your recent stay with us was a memorable one.Providing exceptional service and ensuring our guests' utmost satisfaction is our top priority. Your kind words serve as a great encouragement for us to continue our commitment to excellence. We take pride in our dedicated team members who work tirelessly to create unforgettable experiences.Thank you once again for choosing Crest Resort & Pool Villas, and we eagerly await the opportunity to welcome your back. Should you require any assistance in the future, please do not hesitate to contact us.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 17 Nov 2024
Very good staff and good service.
Comment from Hotel Management
19 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Kishana,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review, and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 9 Nov 2024
Property was nice, we booked the deluxe villa with private pool for 3 nights. Room service was a great touch, food was always good & hot.
Only con was the front desk staff on a particular instance. We got a room upgrade on our last night from a deluxe room to the villa so we can stay in our already situated room and paid 150 usd. the following morning the buffet denied us for breakfast because “it wasn’t included in the upgrade” and front desk staff was awfully short & unhelpful with accommodating.. I was a bit confused because we spent thousands on the villa other services while there so I thought they would be more accommodating.
Nonetheless, nice resort, check in & out was super easy. Neuk was great!
Comment from Hotel Management
12 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Eyituoyo,Thank you for taking the time to share your positive experience at Crest Resort & Pool Villas. We are delighted to learn that your stay with us exceeded your expectations. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority.Your kind words are truly appreciated, and we will ensure that your feedback is shared with our dedicated team members. They will be thrilled to know that their efforts contributed to making your stay exceptional.We value your patronage and sincerely look forward to welcoming you back for another remarkable experience. Please do not hesitate to contact us if there is anything we can assist you with in the future.Warmest Regards,Edson II Villanueva Resort Manager
by A verified traveler
Posted 31 Oct 2024
The view was amazing from the room I had.
Comment from Hotel Management
5 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Dijana,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 31 Oct 2024
I loved my stay at thos hotel the staff & ambiance were lovely i recommend this hotel to others already great hotel
Comment from Hotel Management
5 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Jason,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 31 Oct 2024
Next door neighbors were so noisy when told the fromt desk they did nothing
Comment from Hotel Management
5 Nov 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear Jason,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay at Crest Resort and Pool Villas. Your satisfaction is our top priority, and we deeply regret that we fell short of your expectations.We have thoroughly investigated the matter you raised and are committed to making improvements.Once again, we appreciate your honesty, and we’re committed to learning from this experience. Thank you for choosing Crest Resort and Pool Villas, and we look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear LaAbril,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review, and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.Warmest Regards,Edson II VillanuevaResort Manager
by A verified traveler
Posted 28 Oct 2024
We really enjoyed our stay here in Phuket. The staff was amazing!! Very friendly, willing to help and super responsive. The location is a bit more "remote" so the area is fairly quiet. Room Service is available 24 hrs which was a plus. Remote, so you do have to take the shuttle or taxi back down the mountain in to town for shopping, nightlife. We enjoyed the spa as well! Very reasonably priced.
Comment from Hotel Management
31 Oct 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
DearWe sincerely appreciate your recent review of our hotel. Your kind words about our team members brightened our day!Our team strives to create memorable experiences, and it’s heartwarming to know we succeeded during your stay. Your feedback inspires us to continue delivering exceptional service.Should your travels bring you back to Phuket Thailand, we’d be honored to host you again. Thank you for choosing Crest Resort & Pool Villas.Warmest Regards,Edson II Villanueva Resort Manager
by A verified traveler
Posted 22 Oct 2024
Hotel beautiful and well maintained,
Food and service amazing.
Hotel massage recommend.
Bus shuttle good for going out.
Comment from Hotel Management
25 Oct 2024 by Mr. Edson II Villanueva (Resort Manager), Hotel Management
Dear zara,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review, and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.Warmest Regards,Edson II VillanuevaResort Manager
