Ratings based on 110 Verified Reviews
3.6 Room cleanliness
3.1 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 3 Feb 2024 on Hotels
by A verified traveler
Posted 21 Jan 2024
The staff lies to the customer, says they will respond to the reservation center but does not. Hundreds of dollars lost...shame on Expedia and this hotel. very noisy room with bedbugs a pestilential smell in the bathroom. offers to contact Expedia for reimbursement and claims to validate given the conditions but despite their words they do nothing. To flee, never again.
by A verified traveler
Posted 11 Jan 2024 on Hotels
check in was difficult, but later, after some problems found saggestion
by A verified traveler
Posted 10 Jan 2024
DO NOT STAY HERE OR ANY OTHER APK CONGLOMERATE PROPERTIES.
^ there is like 3 APK resorts in Phuket and this one in particular is a dump on the outskirts, be prepared to stay in a desolate abandoned building with no service whatsoever.
This is not even worthy of 1 star.
No hot water, no room service. Basically everything advertised is a con.
Definitely not safe for women either.
I have asked expedia to look into removing this property from their platform so it doesn’t happen to anyone else - let’s hope it does not.
by A verified traveler
Posted 6 Jan 2024
by A verified traveler from Ballarat
Posted 9 Jan 2020 on Wotif
We were sent to a different property, The bed was like the worst mattress you could ever pick up from any dumpsite you could feel every spring in the complete side of the mattress had failed springs through it, The lift down button didn’t work, so we had to go down to the next floor to catch the lift.
The photos look amazing but the actual property is extremely dated and rundown, wifi only in the lobby area.
We were going to transfer to one of their other hotels the Three by APK, only to find by another stayer that they had no running water in the whole hotel for over three days and the problem still wasn’t rectified.
We were then transferred to the a APK resort and spa near Bangla Road, which was certainly much nicer but the sound of drunk tourists into the early hours of the morning as well as music and coming from the downstairs restaurant until 11 pm every night was not ideal.
The staff were very good and did everything they could to help us out and even admitted that the resort we had initially been placed in was very bad .
I think they could spend a little bit of money on a few of the hotels to replace mattresses and get the basics right and we would’ve been comfortable but unfortunately they are missing the mark on just the simple basics that are required and this ended up taking a couple of days Out of our trip just mucking around with getting hotels sorted.
I personally wouldn’t book with this particular company again at this time.
Recommended
for Getaway With Friendsby A verified traveler
Bad experience
Posted 18 Apr 2018 on HotelsVery disappointed, bad customer service
by Nikolaus
Posted 24 Apr 2017 on Hotels
Room no hot shower for 3days
No wifi in room
No coffee in room supplied
Breakfast so so
This hotel is a old hotel needs many repairs
by A verified traveler
Misrepresented property. Do not stay here
Posted 5 Feb 2017I have tried to email your office to ask for a refund on my stay. I would appreciate a reply.
The photos on your site do not represent this property. They must be decades old and the cleaning staff left at the same time.
They checked me into a different property because they had overbooked the property where I booked but that was terrible also.
