Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Good
by A verified traveler
Posted 11 Nov 2024
I talked to the staff to my booking to arrive two days later, and they said they’d contact Expedia to take care of it on my behalf. They then charged me for those nights, and informed me that I would have had to contact Expedia myself, and that they could not do anything themselves.
I did then write to Expedia, and they requested the hotel reimburse the canceled nights. The hotel then refused Expedias request to reimburse.
I have written evidence of this in hotel computer records.
I found out from one of the staff that the Marriot charges local staff personally from their salaries for these kinds of chargebacks, and that is why they fight so hard against customers. Especially since $200 is a large amount for a local Thai salary. Very exploitative labor practices, and disconcerting to find out that this may be happening on a global scale.
Comment from Hotel Management
13 Nov 2024 by Pran, Hotel Management
Dear Mr. David, Thank you for reaching out and sharing your experience with us. I want to sincerely apologize for the confusion and inconvenience surrounding the change to your reservation and the subsequent charge. It’s clear that this situation was frustrating, and we regret that our processes did not meet your expectations.We understand the importance of transparent communication and efficient handling of booking adjustments, especially when coordinating through third-party platforms like Expedia. I apologize for any miscommunication regarding our role in assisting with the change, as well as for any undue stress this may have caused.If there is any further action we can take to address this experience, please let us know. Thank you for giving us the opportunity to improve and for your understanding as we work to resolve these concerns.Best regards, Reservation Team
by A verified traveler
Posted 17 Oct 2024
V clean, helpful staff, good food
by A verified traveler
Posted 6 Oct 2024
Staffs are very good and attentive.
by A verified traveler
Posted 7 Sep 2024
by A verified traveler
Posted 9 Aug 2024 on Hotels
I have stayed in this many time in the past 10 years or so. It’s a great place to stay with great staff.
Comment from Hotel Management
9 Aug 2024 by Kate Thanida / Director of Operations , Hotel Management
Dear Paul,Thank you for staying with us and for the nice review of our hotel. We are glad that you always come back to us and always have enjoyable stays. We look forward to welcoming you back soon.Kind regards,
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Kate Thanida / Director of Operations, Hotel Management
Dear Jan,Thank you for sharing your experience with us and for the rating 10 out of 10. We look forward to welcoming you back soon.Kind regards,
by A verified traveler
Posted 2 Aug 2024
Good rooms, great gym and breakfast, friendly staff and great location for a weekend stay.
Comment from Hotel Management
4 Aug 2024 by Kate Thanida / Director of Operations, Hotel Management
Dear Gordon,Thank you for your review. We are happy to hear that you enjoyed our rooms, our gym, our breakfast, our staff service, and our location. We look forward to seeing you again.Kind regards,
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by Kate Thanida / Director of Operations, Hotel Management
Dear Brian,Thank you for your rating 10 out of 10. We are glad that you enjoyed your stay with us. We look forward to seeing you again.Kind regards,
by A verified traveler from Seattle
Posted 22 Jul 2024
Great
Comment from Hotel Management
24 Jul 2024 by Kate Thanida / Director of Operations, Hotel Management
Dear Albert,Thank you for staying with us and for the rating 5 out of 5. We are glad to hear that you had a great stay with us. We look forward to welcoming you back soon.Kind regards,
