Ratings based on 966 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Kandith B. , Hotel Management
Dear Frances,Thank you very much for your kind sharing feedback experienced at Grande Centre Point Ratchadamri.We appreciate your feedback. It will be used to encourage our team to keep striving to provide the service exceeding our guests' expectations. We do hope you consider to stay with us again. It would be our pleasure to be of service to you.Grande regards,Kandith B. (Mr.)Front Office Manager
by A verified traveler
Posted 18 Nov 2024
Old but very clean suite - light mould smell in the living room - no curtains, only blinds, bedroom very bright in the morning - daily water and a small selection of soft drinks included - silent - great facilities (play room/kids room/gym/massage chairs) - very nice pool - walking distance to various malls with many excellent dining options
Comment from Hotel Management
21 Nov 2024 by Kandith B., Hotel Management
Dear Sebastian,Thank you very much for your kind sharing feedback experienced at Grande Centre Point Ratchadamri.We are pleased to hear that you found the suite clean and appreciated the range of facilities we offer, including the playroom, gym, and pool. We apologize for the light mold smell in the living room and the lack of curtains, your feedback is valuable, and we will address these issues to enhance our guests' comfort. It's great to know you enjoyed the daily water and soft drinks, as well as the convenience of being within walking distance to shopping and dining options. We do hope you choose to stay with us again. Please feel free to follow our updates and promotions. We look forward to welcoming you back again in the near future.Grande regards,Kandith B. (Mr.)Front Office Manager
by A verified traveler
Posted 17 Nov 2024
Good hotel and service, however the view is obstructed by the new construction site and getting too inconvenient and awkward with the construction site spraying water onto the ground from above getting you wet when you walk pass. Very noisy every morning even on Sunday. Construction start at 6-8am and won’t finish until sun down so hardly got any good night of sleep
by A verified traveler
Posted 13 Nov 2024
We like the swimming pool. We have very bad experiences with the arrangement/communication between this hotel staffs and Expedia. We will think twice before working with Expedia and this hotel for our future trips.
by A verified traveler
Posted 10 Nov 2024
Property was great. Room was nice, although the layout was a tad confusing. Only complaint is it took a long time for the hot water to start in the shower. Shout-out to the friendly staff at the reception who were wonderful during the check-in.
by A verified traveler
Posted 9 Nov 2024
The property is very well kept, great rooms and luxury lobby, however smell of cigarette is really strong in rooms, we are a party of travelers and all rooms had similar odor. No bueno.
Comment from Hotel Management
21 Nov 2024 by Kandith B., Hotel Management
Dear ricardo,Thank you very much for your kind sharing feedback experienced at Grande Centre Point Ratchadamri.We are glad to hear that you appreciated the well-kept property, great rooms, and luxury lobby. However, we sincerely apologize for the strong cigarette smell in the rooms. We will address this issue with our housekeeping and maintenance teams to find a solution and ensure a more pleasant atmosphere for future stays. We do hope to have the opportunity to welcome you back again. It would be our pleasure to be of service to you.Grande regards,Kandith B. (Mr.)Front Office Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Kandith B. , Hotel Management
Dear IngIng,Thank you very much for your kind sharing feedback experienced at Grande Centre Point Ratchadamri.We appreciate your wonderful feedback as it helps encouraging our team to keep up in providing the best possible service experience to our guests. We do hope you choose to stay with us again and look forward to welcoming you back again in the near future.Grande regards,Kandith B. (Mr.)Front Office Manager
by A verified traveler
Posted 6 Nov 2024
Nice stay , nice stuff , good location
Comment from Hotel Management
6 Nov 2024 by Kandith B. , Hotel Management
Dear Rashid ali,Thank you very much for your kind sharing feedback experienced at Grande Centre Point Ratchadamri.We are thrilled to hear that you had a nice stay and found our staff and location to your liking. We do hope to have the opportunity to welcome you back again and look forward to hearing from you again soon.Grande regards,Kandith B. (Mr.)Front Office Manager
by A verified traveler
Posted 2 Nov 2024
Ok
Comment from Hotel Management
3 Nov 2024 by Kandith B., Hotel Management
Dear STEVEN,Thank you very much for your kind sharing feedback experienced at Grande Centre Point Ratchadamri.We appreciate your positive feedback. Please do not hesitate to reach out our team directly for further comments or recommendations. we look forward to welcoming you back again in the near future.Grande regards,Kandith B. (Mr.)Front Office Manager
