Ratings based on 985 Verified Reviews

4.6 out of 5
87% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 2 Jan 2025
Elite hotel, staffs, architecture, service mentality. All the WOW factors turn into corpulent leisure to pamper you and your 1 into deification. I was provided VIP treatment and for a moment really thought that I was a god when residing in the hotel walls. Staffs will address you like hoteliers in John Wick movies: goal is to serve you simply and directly but not humbly and more so with dignity and pride - professionalism is a cliche to describe the experience.
5 out of 5
by A verified traveler

Posted 21 Dec 2024
The grand Hyatt Erewan was an unforgettable experience. The staff was extremely pleasant and provided extra services to make us feel more confomrtable. Will definitely stay here again.
Comment from Hotel Management
23 Dec 2024 by Chok - Guest Experience Manager, Hotel Management
Dear Amina,Thank you very much for staying at Grand Hyatt Erawan Bangkok during your visit and for taking the time to share your memorable experience here.We are very happy that you enjoyed your stay with us as well as services that we provide. It is our honor and pleasure to serve every guest the best we can.We look forward to welcoming you back on your next visit to Bangkok. Best regards,
5 out of 5
by A verified traveler

Posted 23 Nov 2024
Perfect.
Comment from Hotel Management
24 Nov 2024 by Chok - Guest Experience Manager, Hotel Management
Dear Pierre,Thank you very much for your kind review of Grand Hyatt Erawan Bangkok. We are pleased to learn that you had a grand moment at our hotel. We look forward to hosting you again in the near future.Sincerely,Grand Hyatt Erawan Bangkok team
5 out of 5
by A verified traveler

Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Chok - Guest Experience Manager, Hotel Management
Dear Karen,Thank you so much for making Grand Hyatt Erawan Bangkok your choice of stay.We are very happy that you had a wonderful stay with us and you were pleased with our services.We look forward to welcoming you again.Best regards,
5 out of 5
by A verified traveler

Posted 30 Oct 2024
I loved the comfort, the warmth of the staff, the smiles and the whole atmosphere of hotel.
Comment from Hotel Management
1 Nov 2024 by Chok - Guest Experience Manager, Hotel Management
Dear Leena,Thank you very much for staying at Grand Hyatt Erawan Bangkok during your visit and for taking the time to share your memorable experience here.We are very happy that you enjoyed your stay with us as well as services that we provide. It is our honor and pleasure to serve every guest the best we can.We look forward to welcoming you back on your next visit to Bangkok. Best regards,
5 out of 5
by A verified traveler

Posted 28 Oct 2024
Iconic hotel.
Comment from Hotel Management
28 Oct 2024 by Chok - Guest Experience Manager, Hotel Management
Dear John,Thank you so much for choosing Grand Hyatt Erawan Bangkok for your stay and for your kind appreciation to our hotel. We are very happy that you had a wonderful stay with us and you were pleased with our services.We look forward to welcoming you again.Best regards,
5 out of 5
by A verified traveler from santa barbara

Posted 27 Oct 2024
Hotel situated in an exclusive area with friendly and knowledgeable dtaff
Comment from Hotel Management
28 Oct 2024 by Chok - Guest Experience Manager, Hotel Management
Dear Mohammad a,Thank you so much for making Grand Hyatt Erawan Bangkok your choice of stay. We are happy to hear that you found our hotel location was very convenient for you and that you had a pleasant stay.We look forward to welcoming you back on your next visit to Bangkok. Best regards,
5 out of 5
by A verified traveler

Posted 5 Oct 2024
This has been an exceptional experience for us. We were treated well beyond our expectations. All staff think ahead and provided assistance without much explanation. All staff communicated well with customer . Our stay can easily be the top among other hotel. Well done Grand Hyatt!
Comment from Hotel Management
11 Oct 2024 by Chok - Guest Experience Manager, Hotel Management
Dear Eddie,Thank you very much for staying at Grand Hyatt Erawan Bangkok during your visit and for taking the time to share your memorable experience here.We are glad to hear about your pleasurable experience you had at our hotel and services. This is a great pride of creating every guest a memorable experience. We hope that we will have a chance to welcome you again in the near future.Best regards,
2 out of 5
by A verified traveler

Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by Chok - Guest Experience Manager, Hotel Management
Dear Morgane,Thank you so much for making Grand Hyatt Erawan Bangkok your choice of stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We do hope to have the opportunity to host you again in the near future at the Grand Hyatt Erawan Bangkok.
3 out of 5
by A verified traveler

Posted 22 Aug 2024
Is very a noisy
Comment from Hotel Management
27 Aug 2024 by Chok - Guest Experience Manager, Hotel Management
Dear Khun Aree, Thank you so much for making Grand Hyatt Erawan Bangkok your choice of stay. I am disappointed to hear that you had to encounter such issues concerning tranquility. However, please rest assured that your comments will be shared with our team for further improvement. We do hope that in spite of the experiences noted we will have the pleasure of welcoming you back.