Ratings based on 996 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Good location
by A verified traveler
Posted 11 Nov 2024
Property is old and not maintained. Firstly, room was very rundown and had cobwebs at corners of the walls. There was also no proper power points for phone charging. The only available points were behind the curtains which were in assessable. Secondly, bed was extremely hard and uncomfortable. Thirdly, which is the worst and it is totally not acceptable as there were small cockroaches crawling around the room. We even managed to catch a few everyday and my husband has taken quite a few photos of them. We requested for room change but were rejected as they claimed they had no spare rooms. On our 3rd night we had no hot water to shower as their hot water system was spoiled. Only then they offered to change room for us. The room was slightly better than the previous. However bathtub was leaking. After a shower, the bathroom was flooded with water.
This hotel is the most horrible accommodation that we had stayed before. Not to even mention, it is listed as a 4-star hotel. The stay gave us a very bad experience and an unforgettable one. We will never return.
by A verified traveler from Santa Barbara
Posted 7 Nov 2024
Very convenient location. Multiple malls and grocery working minutes of walk. Facilities are old but acceptable. Beds are firm shower is strong. Dimsum restaurant in hotel is 5 stars and good price to western standard.
by A verified traveler
Posted 14 Oct 2024
Excellent hotel highly recommend!
by A verified traveler
Posted 11 Oct 2024
Excellent hotel. The staff offer a high level of service at all times.
Good location as Big C is to the right and Central World across the road.
Rooms suitable for my needs. There was only one visible / accessible power point.
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 29 Sep 2024
The building and facilities are bit old. But the room is spacious and services are great
by A verified traveler
Posted 19 Sep 2024
Hotel have good location but very old and rundown.
Shower need to climb into and stand on bathtub then climb out of bathtub again which is dangerous as bathtub is slippery.
Shower head is very dirty full of mold and most of the hole are block by dirt.
Wall tiles around shower area are also very dirty with mold.
3 pin Power socket are behind the curtain. Need to keep the curtain open in order to use the power socket.
Carpet are dirty and dusty.
Toothbrush and shaver are not provide.
Small bottle shower gel and shampoo were only provided on day 1 & day 3. Not replenished on day 2.
2 bottle of water were provided on day 1 and day 3. Not replenished on day 2.
Power socket beside the basin for electric shaver are broken with wire expose which is very dangerous.
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 17 Aug 2024 on Hotels
