Ratings based on 602 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Bestway Inn Management, Hotel Management
Dear Richard,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Bestway Inn. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Bestway Inn hotel soon!Kind Regards,Bestway Inn Management
by A verified traveler
Posted 17 Nov 2024
The rooms ar edirty, not swept or mopped. There is two pieces of chewed up gum on the lamp shade. The toilet seat is loose anytime you sit the seat wobbles.
Comment from Hotel Management
19 Nov 2024 by Bestway Inn Management, Hotel Management
Dear Alisia,Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is far from the standard we aim to provide, and we regret that we fell short of ensuring your comfort.We have addressed your feedback with our housekeeping and maintenance teams to ensure such oversights are corrected immediately. Your experience is important to us, and we hope you’ll consider giving us another chance to provide you with the quality stay you deserve.Kind Regards,Bestway Inn Management
by A verified traveler
Posted 15 Nov 2024
Needs a little tlc.
Comment from Hotel Management
19 Nov 2024 by Bestway Inn Management, Hotel Management
Dear Robin,Thank you for your feedback. We appreciate your honesty and understand that extra care could benefit some areas. Your comments are valuable as we continuously work to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Kind Regards,Bestway Inn Management
by A verified traveler
Posted 15 Nov 2024
I can hear the neighbors peeing the walls are so thin
Comment from Hotel Management
16 Nov 2024 by Bestway Inn Management, Hotel Management
Dear Charlie,Thank you for sharing your feedback. We're truly sorry to hear about the noise disturbance you experienced during your stay. We understand how important a peaceful environment is, and we apologize for any inconvenience caused. Our team is continuously working to improve the comfort and quality of our rooms, and your comment about noise levels is invaluable for us to address. We hope to have the opportunity to welcome you back and provide a more relaxing experience in the future. If you have any further concerns, please don’t hesitate to reach out directly.Kind Regards,Bestway Inn Management
by A verified traveler
Posted 11 Nov 2024
The bed was very comfortable and our dog appreciated the large grassy area in front. Better coffee and coffee maker would be nice. The room was a good value and pleasant stay.
Comment from Hotel Management
13 Nov 2024 by Bestway Inn Management, Hotel Management
Dear Douglas,Thank you for sharing your experience with us! We're thrilled you found the bed comfortable and that your dog enjoyed the large grassy area—pets are always welcome here! We appreciate your feedback on the coffee and coffee maker and will explore ways to enhance this amenity. It’s lovely to know you found good value and had a pleasant stay, and we hope to welcome you and your furry friend back soon!Kind Regards,Bestway Inn Management
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Bestway Inn Management, Hotel Management
Dear William,Thank you for taking the time to rate our hotel. Your stay at Bestway Inn didn't appear to be enjoyable. I wish you had addressed your concerns to our front desk staff while you were here. We go to great lengths to ensure our guests have a good time. However, this time, it appears that something was overlooked. It would be fantastic if you could contact us and tell us where we can improve.Kind Regards,Bestway Inn Management
by A verified traveler
Posted 11 Nov 2024
It's a nice horseshoe driveway and sitting area in my front
Comment from Hotel Management
12 Nov 2024 by Bestway Inn Management, Hotel Management
Dear Charles,Thank you for your kind words! We’re delighted to hear that you enjoyed our horseshoe driveway and sitting area. We aim to create inviting spaces for our guests to relax, so it’s wonderful to know you appreciated these features.We look forward to welcoming you back soon for another enjoyable visit!Kind Regards,Bestway Inn Management
by A verified traveler
Posted 3 Nov 2024
After a long emotional day dealing with some trauma while on the road, I chose this place to rest as I am familiar with Paso and there wasn't any other hotel available under $300.
I just wanted somewhere comfortable for me and my 2 smart dogs to rest. This place charged $237 plus $40 for my dogs. When I got to my room I was disgusted and wanted to cry. It was already 7pm and I was tired. It was filthy. Stains all over the couch, bedding and the towels had what looked like poop stains. I felt so uncomfortable. I immediately went to the desk and asked the man for a refund and explained why. He argued me until I threatened to leave a bad review. He told me to contact expedia first and he would confirm a refund.
I had to spend money on another hotel and left. I called expedia and they tried but the man lied to me and refused the refund!
I've never had such a horrible experience. Absolutely terrible. Do not recommend
Comment from Hotel Management
6 Nov 2024 by Bestway Inn Management, Hotel Management
Dear Jill,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the distress you experienced during your visit, especially after a long, emotional day.We want to clarify that the room you were assigned is regularly maintained, and we take cleanliness very seriously. Our records indicate that the pet fee was 30, and we voided that charge upon your request.We are genuinely sorry that your experience did not meet your expectations. We appreciate your feedback, as it helps us improve. Sincerely,Bestway Inn Management
by A verified traveler
Posted 30 Oct 2024
Nice toom, quite, no issues/problems. Will stay again
Comment from Hotel Management
5 Nov 2024 by Bestway Inn Management, Hotel Management
Dear Aurelia,Thank you for your positive review! We're glad you enjoyed a quiet, issue-free stay in a lovely room. We look forward to welcoming you back on your next visit!Kind Regards,Bestway Inn Management
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Bestway Inn Management, Hotel Management
Dear Ben,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Bestway Inn. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Bestway Inn hotel soon!Kind Regards,Bestway Inn Management
