Ratings based on 276 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
We liked that the place had a fridge and some basic kitchen stuff (like cups and flatware). However, cleanliness was poor, the drapes fell to the floor, the wall clock needs a battery, the table only had one chair, and the signs on the wall with room instructions were hand written on paper peeling and worn.
Comment from Hotel Management
22 Nov 2024 by luisa, Hotel Management
Im sorry to hear that your stay was less than Perfect we pride ourselves on meeting and exceeding our Expectations and wish we had done better
by A verified traveler from arnold
Posted 22 Nov 2024
it’s ok
Comment from Hotel Management
22 Nov 2024 by luisa, Hotel Management
Thank you so much for your choice henrysnewport
by A verified traveler
Posted 12 Nov 2024
Thank you for the accommodation. Hope it would be just easy to know the unit and floor during the booking and the internet service should be available during our stay but overall no issues with the rest. Thank you
Comment from Hotel Management
16 Nov 2024 by hen, Hotel Management
thank you very much for your choice henrysnewport
by A verified traveler
Posted 7 Nov 2024
いつもお世話になっております！ありがとうございました。今後ともよろしくお願いいたします。
Comment from Hotel Management
8 Nov 2024 by luisa, Hotel Management
Thank you very much for your choice Henrysnewport please come again
by A verified traveler from Los Banos
Posted 3 Nov 2024
Booked 2 rooms at 150 Newport which faced the busy street directly with easy access to food and shopping. Both were not available. We were moved to 81 Newport on the opposite side of Newport boulevard facing Andrew St. To get access to dinning and shopping you have to walk a long way. My room was ok. AC worked and also came with a water purifier. Unfortunately there were only 1 AC plug. Someone unplugged the frig and plug the water filter machine. As a result, there were water all around the frig from the defrosting. It made a dirty puddle of water in the kitchen.
Bathroom and room were clean. Didn’t see any insects. It is just the inconvenience of being moved to somewhere less desirable despite paying for it. Also the 81 Newport complex have 6 cluster of building merging together. Cluster 1-3 are in front of Newport boulevard. Cluster 4-6 are in back of Newport boulevard. All the rooms look alike so if they don’t tell you which cluster then you might get lost especially if you didn’t noticed that each room has a cluster and room number on the plate.
Comment from Hotel Management
3 Nov 2024 by hen, Hotel Management
Hi Sir Steve Good day Im sorry to hear that your stay was less than perfect we pride ourselves on meeting and exceeding our guest expectations and wish we had done better
by A verified traveler from Los Banos
Posted 2 Nov 2024
Paid for 150 Newport condotel. Was told ok for early checkin. Upon arrival around 10a, was told unit not available by manager. Waited till past noon when we were told units at 150 Newport were not available. Instead we were taken to 81 Newport. Our original unit faced main boulevard where all the shops and restaurants are located. Now we are placed in a side street at a different address. We had to walk a long distance just to get to the main road. I was not happy with new unit location. We stayed at unit cluster 6 6D. AC was not cold at all. No water filter station unlike our other room. It was clean though. WiFi signal was weak because it was using the signal from 2 rooms away. Overall I was not pleased with the situation. Luckily it was only 1 night.
Comment from Hotel Management
3 Nov 2024 by hk, Hotel Management
Hi sir Good day Thank you very much for your choice henrysnewport our check in time is 2pm and check out time is 12noon if you come early morning you have options you can stay other unit or your waiting until 2pm?thanks
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by henry, Hotel Management
very grateful for this compliments and also that you've enjoyed your staying here on our condotel. were really appreciate it.i will tell this one to my staff about this.thank you very much i hope you come again
by A verified traveler
Posted 22 Oct 2024
N/A
Comment from Hotel Management
28 Oct 2024 by luisa, Hotel Management
very grateful for this for this compliments and also that you've enjoyed your stay here on our condotel.were really appriciate it. i will tell this one to my stay about this thank you very much and please come again
by A verified traveler from Torrance
Posted 20 Oct 2024
Very close to airport and very good area
Comment from Hotel Management
27 Oct 2024 by henry, Hotel Management
very grateful for this compliments and also that you've enjoyed your staying here on our condotel. were really appreciate it .i will tell this one to my staff about this.
by A verified traveler
Posted 13 Oct 2024
It was convenient for purpose of our business, being close to airport and Manila bay area. The area felt safe and was clean.
Comment from Hotel Management
16 Oct 2024 by luisa, Hotel Management
very grateful for this compliments and also that you've enjoyed your staying here on our condotel unit. Were really appreciate it, I will tell this one to my staff about this. Thank you very much :)
