Ratings based on 1,034 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Newport Beach
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
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Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Matt,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you here, and we hope to welcome you back to The Westin Pasadena for another stellar stay soon.Best regards,Hector Santa Cruz, GM
by A verified traveler
Posted 20 Nov 2024
Staff was friendly and helpful. Easy check-in/out. Clean and well-equipped gym facilities. Overall very pleasant stay!
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Thomas,Thank you for your kind feedback! We're glad you had a smooth check-in/out experience and enjoyed our friendly staff and clean gym facilities. We hope to welcome you back for another pleasant stay soon!Best regards,Hector Santa Cruz, GM
by A verified traveler
Posted 19 Nov 2024
It needs to be remodeled.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
It was a pleasure to host your recent stay, and we appreciate you taking the time to share your thoughts. Your feedback regarding any updates needed is gratefully received and allows us to continually review guest satisfaction and address areas where we could be doing better. Thank you for your valuable input, and we hope to have the opportunity to impress you on another occasion.Best regards,Hector Santa Cruz, GM
by A verified traveler
Posted 19 Nov 2024
Very close to old town and the many restaurants
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Brian, Your review is greatly appreciated, and we thank you for highlighting our wonderful Pasadena location, conveniently positioned near Old Town and a variety of delicious dining options. We hope to welcome you back soon to The Westin Pasadena.Best regards,Hector Santa Cruz, GM
by A verified traveler
Posted 17 Nov 2024
Located in a beautiful building complex in a good location. Hotel staff in the various areas are accommodating so the stay goes smoothly and ends up comfortable—it all works. Price for parking isn’t bad and in and out valet parking works well. A kind of “what’s not to like” stay!
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Susan,Thank you! It was a pleasure having you as our guest at The Westin Pasadena, and we are delighted you had such a wonderful experience. Your kind comments about our amazing staff, comfortable accommodations, and great location are appreciated and will be shared internally. We look forward to welcoming you back for another memorable experience.
by A verified traveler
Posted 16 Nov 2024
Lousy customer service
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Jose,Your feedback is valuable as it helps us improve. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we will speak with our team to ensure that the highest level of courtesy is maintained. If you'd like to speak about your experience further, please feel free to reach out to us offline. We hope to improve your lasting impression.
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 13 Nov 2024
We double booked. I admit it, but we stayed at the hotel, we were not a no show. Your 200$ fee should be refunded to me. Policy can h mm change in occasions
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear John,Thank you for your feedback. We are disappointed your experience was not as expected, and if you still have billing concerns, please reach out to us offline so that we can help. It was a pleasure having you here, and we hope to hear from you soon.
