Ratings based on 406 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Check in was fast and it is a convenient location if you need to be at the Pasadena Convention Center as it is next door, literally a sliding door away.
The Hotel needs to focus more in cleanliness. Carpet needs cleaning, perhaps deep shampoo cleaning. Upon check in, pillow cases have make up stains on and q-tips left over in the shower. We also discovered a cockroach.
I book this hotel for convenience, but there is definitely needs more improvement.
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Dear Monina,Thank you for taking the time to leave us this review. We are glad to hear that you enjoyed our check-in process and location here in Pasadena. It is good to know that the closeness to the Convention Center fit your needs so well. Rest assured, your feedback will be shared with our housekeeping team. In the future, we hope you consider giving us another chance to change your perceptions with the high-quality hospitality standards we are known for. Thank you again for staying with us.
by A verified traveler
Posted 6 Nov 2024
I used to work at that facility for a different hotel chain years ago. Hotel Dena has definitely improved the decor, staff, and overall atmosphere of that hotel. I would definitely recommend it!
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Damon,Thank you for your positive feedback regarding our updated decor, fantastic atmosphere, and friendly service! We appreciate your kind words and recommendation, and we hope to welcome you back soon to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel.
by A verified traveler
Posted 1 Nov 2024
I liked the decor and vibe. It was clean and the staff was very professional. Food options were very decent and pretty good. We had a great time. I will definitely book this hotel again if I am in the area.
Comment from Hotel Management
2 Nov 2024 by General Manager, Hotel Management
Dear Isabella,Thank you for sharing a review about your recent stay. We're glad to hear you enjoyed your time with us and that we were able to provide you with the accommodations and service you expected and deserve. Thanks again for your feedback, and we look forward to your next visit.
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 31 Oct 2024
Very standard chain hotel feeling although they try to be a boutique hotel is really window dressing not real. That doesn’t mean I wouldn’t stay again I would
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Dear Steven,Thank you for taking a moment to share your thoughts with us. It's unfortunate that certain aspects of your stay fell short of your expectations. We appreciate your perspective on the overall feel of our space and are delighted that you would stay with us again. It was a pleasure having you here, and we look forward to going above and beyond for you in the future.
by A verified traveler from Rancho Cucamonga
Posted 28 Oct 2024
I loved the decor! Especially in The Agents bar and lounge.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Jill,It's wonderful to know that you enjoyed everything about your time with us, including our decor. Thank you so much for the high rating, and we hope to see you again soon.
by A verified traveler
Posted 24 Oct 2024
The only issue my wife and I had was the size of the room as we had quite a large amount of luggage with not a lot of space to store it in the room. I understand that the hotels main clientel do not probably have this issue. Apart from that we had no other issues and enjoyed our stay and would have no problem returning
Comment from Hotel Management
25 Oct 2024 by General Manager, Hotel Management
Dear Shaun,Thank you for your review. We're sorry to hear about the inconvenience you experienced with the size of the room. Please know we will review your comments as we continue to enhance the hotel for guest experiences. However, we are happy to hear that you and your wife both enjoyed the rest of your stay. It was a pleasure hosting you and we hope to welcome you back in the future.
by A verified traveler
Posted 23 Oct 2024
Overall good amenities
Comment from Hotel Management
25 Oct 2024 by General Manager, Hotel Management
Dear Sandra,Thank you for choosing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel! We're glad you enjoyed our amenities and look forward to welcoming you back for another great stay!
by A verified traveler from Terre Haute
Posted 19 Oct 2024
