Ratings based on 480 Verified Reviews

4.4 out of 5
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 18 Jan 2025
very nice place place to stay around old town area
Comment from Hotel Management
19 Jan 2025 by General Manager, Hotel Management
Dear Avetis,Thank you for reviewing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We're pleased you appreciated our location in Pasadena, and we trust you had a comfortable stay. Our team would be delighted if you returned!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Jan 2025
5 out of 5
by A verified traveler

Posted 14 Jan 2025
I arrived at Hotel Dena on Tuesday 1/7/25, the night of strong winds, fires, and evacuations. The staff was incredible, and created a calm haven in a time of chaos. I would definitely stay here again, just for the great staff, and also because the place was very comfortable in every way.
Comment from Hotel Management
14 Jan 2025 by General Manager, Hotel Management
Dear Terese,Thank you for your kind words. We were happy to provide you with a calm haven during the evacuation. Our hearts go out to everyone affected by these devastating events. We hope your home is safe, and we welcome you to stay at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel again during a more enjoyable time.
5 out of 5
by A verified traveler

Posted 13 Jan 2025
Thank you to the Dena Hotel! Being one of the many families that were displaced by the fires, the staff was amazing. They were so accommodating to our needs.
Comment from Hotel Management
14 Jan 2025 by General Manager, Hotel Management
Dear Marianne,We must start by saying we are sorry to hear about your family being displaced by the fires. It is heartwarming to learn we provided you with exceptional service during such a rough time. Thank you for being our guest, and we will continue to give you the best service we offer here at the Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel.
5 out of 5
by A verified traveler from Westbury

Posted 10 Jan 2025
The staff at the Concierge desk, at every hour were all very hospitable & helpful
Comment from Hotel Management
10 Jan 2025 by General Manager, Hotel Management
Dear Miguel,It was such a pleasure to welcome you to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We take great pride in providing our guests with exceptional service on all occasions, at all times - so it's wonderful this was reflected in your stay! Thank you for your perfect rating, and we hope you return soon.
4 out of 5
by A verified traveler

Posted 9 Jan 2025
Comfortable
Comment from Hotel Management
10 Jan 2025 by General Manager, Hotel Management
Dear Derrick,Thank you for choosing Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We're glad your stay was comfortable and hope you enjoyed all we have to offer. It was a pleasure having you here, and we hope you'll consider returning for another terrific stay in the future.
5 out of 5
by A verified traveler

Posted 6 Jan 2025
Nice
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Dear Naomi,Thank you for taking a moment to share your review. It's wonderful to know that you enjoyed your stay at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We hope to welcome you back again soon!
5 out of 5
by A verified traveler

Posted 6 Jan 2025
Delightful offbeat looking hotel. The worst thing I can say about my stay is that the bathroom door, instead of opening into the bathroom instead opened outward into the room, blocking the path from the room to the closet and to the door of the room. Other than that we had a great stay.
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Dear Richard,Thank you for your feedback. We're delighted to hear that your overall experience was good, and we have noted your comments regarding the bathroom door. It was a pleasure having you as our guest at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel, and we look forward to your next visit!
4 out of 5
by A verified traveler

Posted 5 Jan 2025
Nice neighborhood
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Dear Derrick,Thank you for taking the time to leave us a review. Our team is delighted you had a wonderful stay with us and enjoyed our local neighborhood. We take pride in providing our guests with an excellent experience and appreciate your feedback. It was our pleasure to have you, and we hope to see you again soon.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jan 2025