Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
The surrounding area and staff were great! The room was a tad small. Overall, positive experience and I would stay there again!
Comment from Hotel Management
17 Dec 2024 by Guest Services, Hotel Management
Thanks for the shoutout, Cherina! So glad you loved the area and our staff. We’re a little tight on space but we make up for it in quality! Hope you’ll come back to stay with us again soon!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Guest Services, Hotel Management
Thanks for taking the time to leave 4 stars, Leslie! We hope to see you again soon so we can make it 5!
by A verified traveler from Sacramento
Posted 10 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Guest Services, Hotel Management
Hi Dashalique. I'm so sorry to see just 1 star here. Please let us know if there's anything we can do to improve. We'd love to see you again!
by A verified traveler from Parkland
Posted 4 Dec 2024
Great property
Comment from Hotel Management
14 Dec 2024 by Guest Services, Hotel Management
Thanks for the shoutout, Andrew! Hope you’ll come back to stay with us again soon!
by A verified traveler
Posted 3 Dec 2024
I enjoyed the hospitality
Comment from Hotel Management
14 Dec 2024 by Guest Services, Hotel Management
Thanks for the shoutout, Gregory! Hope to see you again soon!
by A verified traveler
Posted 3 Dec 2024
Very clean, staff were very kind and helpful. Will stay again
Comment from Hotel Management
14 Dec 2024 by Guest Services, Hotel Management
Thanks for the great review, Eddie! So glad you felt taken care of by our team. Can’t wait to see you again next time you’re in town!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Guest Services, Hotel Management
Thanks for leaving us 5 stars, William! Hope to see you again soon!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Guest Services, Hotel Management
Thanks for the 5 stars, Jim! Hope to see you again soon!
by A verified traveler
Posted 1 Dec 2024
Transportation conditions and safety were good. However, the condition and management of the bathroom was a mess. The water did not drain well and cleaning was not maintained properly. It was terrible.
Comment from Hotel Management
2 Dec 2024 by Christine, Front Desk Supervisor, Hotel Management
Thank you for sharing your feedback. I sincerely apologize for the issues you encountered with the bathroom during your stay. Your comments regarding the water drainage and cleanliness are concerning, and I will immediately address this with our housekeeping and maintenance teams to ensure this is resolved. We strive to provide all our guests with a comfortable and clean environment, and I regret that we fell short during your visit. We appreciate your feedback and hope to have the opportunity to welcome you again in the future.
by A verified traveler
Posted 23 Nov 2024
At checkout, the employee didn’t ask if I enjoyed my stay. At checking, I think the employee was chewing gum.
The room was very nice.
Thank you.
Comment from Hotel Management
2 Dec 2024 by Christine, Front Desk Supervisor, Hotel Management
Thank you for taking the time to share your feedback. I'm glad to hear you enjoyed the room, but I sincerely apologize for the lapses in service you experienced during check-in and check-out. We strive to provide excellent customer service, and your comments regarding the employee's behavior will be addressed with the team to ensure a more professional experience for our guests in the future. Your feedback is valuable, and we hope to have the opportunity to welcome you back soon.
