Ratings based on 103 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Equipo del Hotel Terranova, Hotel Management
Good morning, Jennifer,Thank you for taking the time to leave us your rating! We hope your stay was pleasant and that we see each other again in the future!Best regards,
by A verified traveler
Nice hotel in the middle of town
Posted 28 Apr 2024 on HotelsThis hotel is nicely sited within view of many local stores so it very convenient. The Argentine girl on the reception was a delight to speak to regarding the unusual hobby of me and my co-guest. Best of all is staying during April as the rooms cost next to nothing as the ski season is over. The only negative is the room I was in had an audible plumbing type noise from behind the wall which continued through the night.
Comment from Hotel Management
30 Apr 2024 by Equipo del Hotel Terranova, Hotel Management
Good Morning James, Thank you for sharing your experience! We're glad to hear that you enjoyed our convenient location and that our staff was friendly and helpful. We're sorry to hear about the plumbing noise in your room. We appreciate your feedback and will take steps to address this issue and ensure a more pleasant stay in the future. We look forward to welcoming you back on your next visit. Have a great day!
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
2 Jan 2024 by Equipo del Hotel Terranova, Hotel Management
Hola Sr Ferre Hernandez,Gracias por una puntuacion tan buena, esperamos recibirle nuevamente en el futuro. ¡Gracias por elegir nuestro hotel! Un cordila saludo,Cynthia Corizzo,
by A verified traveler
A brief visit to Andorra
Posted 28 Apr 2023 on HotelsThe hotel is in the middle of Pas de la Casa, there is parking on the surrounding streets, free between 2030-0900. The room was clean and comfortable and breakfast good. The separate cafe on the ground floor is not quite so good. The picture is taken from our room.
Comment from Hotel Management
23 May 2023 by Thank you for your stay in Hotel Terranova, Hotel Management
Hello Mr Tim,First of all, we thank you for the trust placed in our hotel, during your stay in Pas de la Casa. We appreciate your feedback as they help us improve, we take each of your requests, we hope to see you soon.The Terranova Hotel Team.
by A verified traveler
Good location, but basic.
Posted 9 Dec 2021 on HotelsHotel seems to be going under a renovation, no ski lockers, and no real reception, room was very basic, but comfy, and clean.
Very close to bus station which was ideal!
by A verified traveler
Posted 9 Dec 2024
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by A verified traveler
Posted 1 Dec 2024
Hôtel facile d'accès,calme,propre. Bien dans l'ensemble. Seul bémol le bruit du chauffage.
Comment from Hotel Management
1 Dec 2024 by Réception de l’Hôtel Terranova, Hotel Management
Cher/Chère GérardMerci d’avoir pris le temps de partager votre expérience. Nous sommes heureux que vous ayez apprécié l’accès facile, le calme et la propreté de notre établissement, ainsi que votre séjour dans l’ensemble.Nous regrettons toutefois le désagrément causé par le bruit du chauffage. Soyez assuré(e) que nous transmettons cette remarque à notre équipe technique pour effectuer les vérifications nécessaires et améliorer le confort de nos chambres.Nous espérons vous accueillir à nouveau prochainement pour une expérience encore plus agréable.Cordialement,
by A verified traveler
Chambre moyenne
Posted 22 Oct 2024 on HotelsSimplement convenable
Comment from Hotel Management
1 Dec 2024 by Réception de l’Hôtel Terranova, Hotel Management
Cher/Chère DANIEL Merci pour votre commentaire. Nous sommes désolés d'apprendre que la chambre n'a pas entièrement répondu à vos attentes. Votre retour est précieux, et nous l’analysons attentivement pour améliorer la qualité de nos services et de nos installations.N’hésitez pas à nous faire part de vos suggestions pour rendre votre prochaine expérience plus agréable.Cordialement,Réception de l’Hôtel Terranova
by A verified traveler
Posted 16 Oct 2024 on Hotels
Comment from Hotel Management
1 Dec 2024 by Recepció de l’Hotel Terranova, Hotel Management
Benvolgut JoanMoltes gràcies per la seva valoració de 8 sobre 10! Ens alegra saber que la seva experiència ha estat positiva. Continuarem treballant per millorar i fer que la seva pròxima estada sigui encara millor, aspirant al 10/10.No dubti a compartir amb nosaltres qualsevol suggeriment per ajudar-nos a millorar.Atentament,
by A verified traveler
Très déçus
Posted 15 Oct 2024 on HotelsHôtel non insonorisé, bruyant ! Toute la nuit j’ai entendu le voisin de chambre ronfler. Le chauffage n’est pas indépendant, il faisait une chaleur intense dans la chambre. Ne regardez pas les photos du petit déjeuner : il n’y a rien qui correspond, il faut aller au bar à côté prendre un café et viennoiseries c’est tout. Côté réception l’amabilité est limite, les sourires inexistants. Hôtel propre.
