Ratings based on 44 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Would stay again.
Posted 24 Mar 2024 on HotelsLovely hotel, great location and excellent reception staff and housekeeping. Spa could do with a little upgrading to be competitive.
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
25 Dec 2023 by Recepcion , Hotel Management
Gracias por elegir el hotel Font D'Argent Pas de la Casa para disfrutar de sus vacaciones. Le agradecemos el tiempo dedicado a valorar su estancia. Será un placer recibirle de nuevo la próxima temporada. Cordialmente, equipo del hotel Font D'Argent Pas de la Casa
by A verified traveler
4 stars that need revision. Quickly.
Posted 19 Feb 2022 on HotelsBullet points:
Food: stayed at the same hotel 9 years ago. The food was great. Now its all the opposite. Horrible. Both breakfast and dinner.
Beverages: even though the distance between tables (Covid 19) is abandoned in Andorra - the hotel has still occupied the bar area/lounge with dining tables. That means that there is not an area to enjoy a drink before dinner or to relax after skiing. Not 100% correct as there is a "lounge" area in another place - without service. One wonder what its for!!
WiFi: did not work on 5th and 6th floor. However the last two days I managed to get a cable to use LAN. The IT guy was very helpful.
Noise: seems like Pas de la Casa has turned into being paradise for youngsters from France and UK. Although on the 6th floor the noise was unbearable and continued till 4 AM.
Service: mainly very helpful South-Americans - but leadership was for sure missing. When you ordered something from the grill (one kind of fish/one kind of meat) - it showed up when you had dessert.
Cleanness: very good
General knowledge about skiing renting, areas, etc: Very pure.
Attention to clients: we had an issue about cancelling a few days where Hotels.com was extremely cooperative but the hotel was the opposite - have to say though that when talking to management finally action was taken.
Overall - if you want to have a nice week in Andorra chose another hotel - at least till the get things right,
by A verified traveler
Location
Posted 29 Jan 2022 on HotelsLocation to ski lifts 👌
Comment from Hotel Management
31 Jan 2022 by Equipo de Dirección., Hotel Management
Dear guest,
Thank you for choosing our Font D´Argent pas de la Casa and for sharing the experience with us. We are glad that you enjoyed the proximity of our slopes.
We hope to give you the best of welcomes again soon.
Best Regards,
Manager Team
by A verified traveler
Friendly and good
Posted 8 Dec 2021 on HotelsGood and nice service but not at 4 stars level. Very well located and good breakfast.
Comment from Hotel Management
10 Dec 2021 by Equipo de Dirección., Hotel Management
Dear Rebecca,
Thank you very much for choosing our Font D'Argent Pas de la Casa and for the comments received. We will continue working on improving and creating the best of experiences for you on your next visit.
All the best,
Manager Team.
by A verified traveler
Great hotel
Posted 14 Mar 2020 on HotelsPerfect from start to finish.
Comment from Hotel Management
15 Mar 2020 by Jesús Pagliery, Hotel Management
Estimada Naomi,
Muchas gracias por tan excelente puntuación. Esperamos que haya disfrutado de su estancia y poder darle la bienvenida para la próxima temporada.
Aprovecho en nombre de todo el equipo para enviarle un cordial saludo.
Jesús Pagliery
Director
Font D´Argent Pas de la Casa
by A verified traveler
Good hotel
Posted 24 Jan 2020 on HotelsThe best hotel in Pas de la Casa - close to slopes, well designed rooms, clean, friendly staff. The only thing holding back a top score was breakfast which was a bit disappointing- especially the coffee. But we enjoyed our stay and liked the staff - especially the helpful and friendly Juan!
Comment from Hotel Management
24 Jan 2020 by JPagliery, Hotel Management
Dear Mark,
Thank you for sharing with us your experience in our hotel. We feel that our breakfast was not good enough and we will take it into account for improvements.
I will congratulate the entire team on your behalf and send you greetings.
Jesús Pagliery
General Manager
Font D´Argent Pas de la Casa
by A verified traveler from London
Posted 10 Jan 2020
Location is great, 50m from pistes
Good off street parking (albeit expensive)
Large, clean, reasonably modern rooms
Spa with two jacuzzis, although a little small, no pool and can get crowded
Quite expensive over New Year's for what it is
Comment from Hotel Management
10 Jan 2020 by Jesús Pagliery, Hotel Management
Gracias por compartir con nosotros su estancia en nuestro hotel. Sus opiniones nos son de gran valor y le aseguro que las tendremos en cuenta para mejorar.
Agradecerle su puntuación y esperamos pronto tener el placer de darle la bienvenida.
Un saludo
by A verified traveler
Posted 13 Apr 2019 on Hotels
Good clean hotel, friendly staff, the food looked amazing although we didn't eat there. Right opposite the ski lifts etc
Comment from Hotel Management
21 Apr 2019 by The Mannager, Hotel Management
Dear Customer:
We are pleased to know from your comments that you enjoyed your stay with us. We hope that the next time you visit, decide to try our buffet, we will be happy that it is. Best regards.
by A verified traveler
Posted 12 Apr 2019 on Hotels
Comment from Hotel Management
21 Apr 2019 by The Mannager, Hotel Management
Dear Customer:
Thank you very much for your excellent score. We are happy to know that you have enjoyed your stay with us and we hope to have you again with us. Best regards.
