Ratings based on 122 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Jose
Posted 19 Oct 2024
Great place to relax and enjoy
Comment from Hotel Management
19 Oct 2024 by Wen, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had a relaxing and enjoyable time with us. We hope to welcome you back soon!
by A verified traveler
Posted 13 Oct 2024
Amazing staff, amazing food
Comment from Hotel Management
13 Oct 2024 by Wen, Hotel Management
Thank you so much for your review! We're thrilled to hear that you loved our staff and food. We look forward to welcoming you back for another amazing experience!Best regards
by A verified traveler
Posted 17 Aug 2024
Nice room. Food was OK. Staff was very helpful and friendly.
Comment from Hotel Management
3 Sep 2024 by Wen, Hotel Management
Thank you for your kind words! We're pleased that you enjoyed the room and found our staff to be helpful and friendly. We hope to welcome you back soon
by A verified traveler
Posted 30 Mar 2024 on Hotels
The check in time said 2pm but it is actually 3pm. Our room was ready closer to 3:30pm.
Comment from Hotel Management
3 Sep 2024 by Wen, Hotel Management
Gracias por su comentario. Lamentamos la confusión con la hora de check-in y cualquier inconveniente causado por la espera para acceder a su habitación. Trabajamos para mejorar la eficiencia en nuestros procesos y asegurarnos de que las habitaciones estén listas a tiempo para nuestros huéspedes. Agradecemos su paciencia y esperamos poder brindarle una mejor experiencia en su próxima visita.
by A verified traveler from Conestoga
Posted 8 Mar 2024
Nice place in front of the beach. Bring a bodyboard. Food quality and menu needs a lot of improvement.
Comment from Hotel Management
3 Sep 2024 by Wen, Hotel Management
Gracias por su comentario. Nos alegra que haya disfrutado de la ubicación frente a la playa. Tomamos nota de sus sugerencias sobre la calidad de la comida y el menú; trabajaremos en mejorar estos aspectos. ¡Esperamos verlo de nuevo pronto!
by A verified traveler
Nice setting, but in disrepair
Posted 4 Mar 2024 on HotelsWe enjoyed Sunset Del Mar, but many things werre broken or in poor condition. I went to sit by the pool and the lounger collapsed and my back was wrenched. Many things didn't work properly.The staff was very nice abd Esterrillos is spectacular.
Comment from Hotel Management
3 Sep 2024 by Wen, Hotel Management
Gracias por compartir su experiencia en Sunset Del Mar. Nos complace saber que disfrutaron de la belleza de Esterillos y la amabilidad de nuestro personal. Sin embargo, lamentamos mucho que haya tenido problemas con las instalaciones, especialmente con la tumbona en la piscina. Esto no refleja el nivel de calidad que queremos ofrecer. Agradecemos sus comentarios y tomaremos medidas para mejorar estas áreas. Esperamos tener la oportunidad de recibirlos nuevamente y brindarles una experiencia mucho más agradable.
by A verified traveler
Posted 25 Feb 2024 on Hotels
by A verified traveler
Posted 20 Feb 2024
Very nice
Comment from Hotel Management
3 Sep 2024 by Wen, Hotel Management
Thanks, we hope see you soon again
by A verified traveler
Posted 7 Feb 2024
by A verified traveler
Great location but needs some "management"
Posted 4 Feb 2024 on HotelsGreat location. Beautiful setting and pool area. Shallets pleasant but very little wardrobe space (OK for a weekend stay). Plumbing a big problem. Toilet did not work in first shallet. Took 24 hours to prepare a suitable alternative which had water leak by toilet. Restaurant pleasant but choice of food not great. Staff pleasant but not particularly helpful or friendly.
Comment from Hotel Management
3 Sep 2024 by Wen, Hotel Management
Thank you for your feedback. We’re delighted that you enjoyed our location and the pool area. We apologize for the issues you faced with the chalet plumbing and the limited wardrobe space. We’re also sorry to hear that the food options and staff interactions did not meet your expectations. Your comments are valuable, and we will use them to improve our services. We hope you’ll consider staying with us again in the future.
