Ratings based on 975 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel Management, Hotel Management
Thank you for rating us 5/5. We look forward to serving you again soon!
by A verified traveler
Posted 20 Nov 2024
Was a good over night stay. Hallways were cold but the heat was turned on in our room for us. The hot tub jets are good, but shower after, lots of chlorine is used. Room was clean, property was clean. Would stay again.
Comment from Hotel Management
21 Nov 2024 by Hotel Management, Hotel Management
Thank you for your feedback! We're glad to hear you had a good overnight stay and appreciated the warm room upon your arrival. We’ll take note of your comments about the cold hallways and the chlorine in the hot tub. Your comfort is important to us, and we strive to maintain a clean and welcoming environment. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 17 Nov 2024
Not enough staff, no soap in room and when we ask for an easy room makeover it was sparsly done, just enough to show they were in the room
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced.While we did have our housekeeping team tend to your room, I understand that the service did not meet your expectations. We appreciate your feedback and will be addressing these issues to improve our guest experience.Thank you for your understanding, and we hope to have another opportunity to serve you better in the future.
by A verified traveler
Posted 11 Nov 2024
Much nicer than the photos on the website. Kids enjoyed the pool and bathroom in the room was very spacious!
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Thank you for your wonderful review! We're so glad to hear that you and your kids enjoyed your stay and found the pool and spacious bathroom to be highlights of your experience. We strive to provide a comfortable and enjoyable environment for our guests, and it’s great to know we exceeded your expectations. We hope to welcome you back for another fantastic stay!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Thank you so much for your fantastic 5 out of 5 rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience at our hotel. If there's anything else we can do to make your experience even better, please let us know. We look forward to seeing you in the near future!
by A verified traveler
Posted 10 Nov 2024
Wrong name on property
Still don’t know name
Hotel Feng!!!!
Good thing I had address as we were looking for hotel sign
Checked in after 8 pm and still waited in line as one receptionist was on the know
Big group csme in after us
Noisey reception area
Renos on room not complete
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback with us. We apologize for the confusion regarding our exterior signs and for the wait time you experienced during check-in. We understand how frustrating that can be, especially after a long day of travel. It’s also disappointing to hear that the renovations weren't completed in your room and that the noise level from the reception area impacted your experience. Please know that your comments are important to us, and we will take them into consideration as we work to improve our services. We hope you’ll give us another chance in the future. Safe travels!
by A verified traveler
Posted 10 Nov 2024
All
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Thank you for your review and for giving us a 4 out of 5 rating! We’re glad to hear that you had a positive experience with us. Your feedback is invaluable, and we would love to know how we can make your next stay even better. If there are specific areas where you think we could improve, please feel free to share. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Nov 2024
The staff were excellent and our room was newly renovated. The rest of the building appears to be under renovation. Breakfast was okay, nicer than no breakfast. They do allow pets and unfortunately not all pet owners are responsible. We pushed our luggage cart over dog poo and didn’t notice it and stepped in it. The dog owner had the dogs loose in the hallway. Not the hotels fault by any means but just nasty to have to deal with that clean up of our shoes with nothing to clean with. We found the location convenient and close to lots of dining options. Again, the staff was excellent.
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your experience with us! We're thrilled to hear that you found our staff to be excellent and appreciated the newly renovated room. We sincerely apologize for the unfortunate incident regarding pet waste. We strive to maintain a clean and pleasant environment for all our guests, and we take this feedback seriously. We'll work to remind pet owners of the importance of being responsible in shared spaces. We're glad you found our location convenient with plenty of dining options nearby. Thank you again for your feedback, and we hope to welcome you back in the future for an even better stay!
by A verified traveler
Posted 8 Nov 2024
Old and room was not clean. Tv wasn’t working and appeared to have incomplete renovations in the room. Pool was closed
Comment from Hotel Management
9 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take cleanliness and maintenance very seriously, and we will address the issues you mentioned with our team. We sincerely apologize that the pool was closed during your stay as it was undergoing emergency maintenance. We appreciate your insights as they help us improve. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 8 Nov 2024
Not bad really close to the rink
Comment from Hotel Management
9 Nov 2024 by Hotel Management, Hotel Management
Thank you for your feedback! We're pleased to hear that you found our location convenient, especially being close to Oceanside Arena. We hope you had a great time during your stay, and we look forward to welcoming you back soon!
