Ratings based on 617 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Nice
Comment from Hotel Management
20 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN PARKERSBURG. Michaela, I am happy to hear that you found our hotel to be nice. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Michaela, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Sep 2024
Stayed in Room 106 on 9/15/24. The staff was friendly but most everything in the room was dirty, damaged, or both. I'm used to staying in lower cost motels to save money but this one was bad (even considering the price).
Some of the issues: Security latch on door is broken and missing. Bulbs out over one bed. Door barely closes so you can see light / get air flow from outside. Looks like a hole was punched in the bathroom door. Shower curtain rod is ripping out of the wall. There was a Burn hole and 3 dirt spots on comforter. Cobwebs and dead bugs in front corner of room behind door, as well as above the sink. Sink only had hot or warm water (no cold). Saw multiple live cockroaches, one behind toilet, one next to bed, 2 on fridge. Exhaust fan and toilet very dirty. I did not feel comfortable using the shower given the state of everything else. Also didn't even bring my bag in to the room due to the many live and dead bugs found.
I have pics/video of each, as well as other random dirty / broken things. Would NOT stay here again.
by A verified traveler
Posted 13 Sep 2024
It’s very quiet and laid back. We will stay there every time we are in the area. Just wish they would fix the potholes in the driveway going in.
Comment from Hotel Management
15 Sep 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Cathy,Thank you for choosing to stay with us here at our RED ROOF INN PARKERSBURG. We are elated to see that you found our property to be very quiet and laid back. As we strive to provide satisfactory stays for our guests, your feedback is appreciated. Your suggestion in regard to fixing the driveway will be noted to improve the quality of our services. Thank you for sharing your concerns. The staff and I at Red Roof hope you have a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Sep 2024
It was just a place to stay. No major problems and nothing to rave about.
Comment from Hotel Management
12 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Sam,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Parkersburg. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We strive to provide all our guests with the best customer service and all the comforts of home, so I am elated to see we achieved that with your visit. Thank you for your 4/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Aug 2024
Once my daughter found bed bugs, we turned our keys in and went and stayed at the MicroTel. It was about $27 more, but way cleaner.
Comment from Hotel Management
23 Aug 2024 by Carla RediResponse Specialist, Hotel Management
Dear Noah, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Parkersburg. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we wish you all the best.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Aug 2024
Price was excellent and office staff very accommodating. Room was nice and adequately clean. Several blown out light bulbs, however. Some ceiling damage above shower. Hair dryer had been busted open by some previous guest. Driveway full of potholes. For the very low price we paid I am satisfied, as none of the problems we encountered were a serious inconvenience
Comment from Hotel Management
20 Aug 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Douglas,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Parkersburg. I am happy to read that our price was excellent, office staff very accommodating and the other positive highlighted. However, I am sorry the ceiling damage above shower, the potholes and other concerns mentioned hindered your stay, we’ll take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Aug 2024
Fix the pot holes. Update the rooms.
Comment from Hotel Management
8 Aug 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Alexander,Thank you for sharing your feedback following your stay at the RED ROOF INN PARKERSBURG. Your suggestions regarding potholes and updating the rooms will be noted to improve the quality of our services in the future. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PARKERSBURG and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 25 Jul 2024
Nice staff
Comment from Hotel Management
26 Jul 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Casey,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RRED ROOF INN PARKERSBURG. At Red Roof we are thrilled to read that the staff was nice. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to hosting you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Great Value, Quiet & Convenient.
Posted 11 Jul 2024 on HotelsThe staff was amazing! So helpful & friendly. The hotel is older, but the price reflected that. It's pet friendly and that was great, plus there was ample room in the back to let dogs exercise. Bed was comfortable and it was quiet. For just a stay, I highly recommend this hotel.
Comment from Hotel Management
13 Jul 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Hallinan,We are very happy to see we were able to provide you with a superior level of service and accommodations here at the RED ROOF INN PARKERSBURG. You complimented our amazing staff who were helpful and friendly, our pet friendly environment, comfortable bed and quiet location. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
