Ratings based on 224 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
If you read nothing else, read this: COCKROACHES. I booked this hotel because it was rated favorably on Expedia. When we walked in, I noticed that the pool and hot tub were out of order. Disappointing. Then we got to our room. The first thing I noticed was the musty, disgusting smell, then the cockroaches. We found them on the walls and the floor before we even had a chance to set down our luggage. In addition to the cockroaches, there was a large brown spider and some small black bugs on the wall of the bathroom. We immediately went to the front desk and asked for a refund. They said we had to contact Expedia. I did. Expedia called the front desk and asked for a refund, which the Americinn refused to issue to us because it was “not possible.” No explanation of why. We went back to the front desk to ask why they denied our refund. They called the manager, who does not speak English well, but only kept saying that his hotel is clean. I assure you, it is not. After about an hour of back and forth, we finally left, $150 poorer. Expedia was not at all helpful, and I will never book with them again. This hotel should be shut down. You would be better off sleeping in your car.
by A verified traveler
Posted 12 Sep 2024
I was trying to make a reservation in another city and somehow expedia.com made the reservation here....about 3 hours west of where we wanted to be...and of course NO REFUND FOR YOU!
by A verified traveler
Posted 2 Sep 2024
Excellent very quiet
by A verified traveler
Posted 24 Aug 2024
This is an overpriced average hotel in the middle of no where. breakfast options were extremely limited and not great options.
by A verified traveler
Posted 20 Aug 2024
Friendly staff, very clean rooms, enjoyed the pool and there was alot of variety in the breakfast, and all at a reasonable price. Thank you for a pleasant stay!
by A verified traveler
Posted 13 Aug 2024
by A verified traveler
Posted 2 Aug 2024
Pros: Good price, clean, good shower pressure. Cute restaurant and brewery right next door. Con: TV did not work and the property manager did not try to fix it or look at it when i called down to ask. No one was ever at the front desk. Breakfast was very sub par ( example no cream cheese for bagels, no jelly for toast).
by A verified traveler
Posted 29 Jul 2024
by A verified traveler
Posted 28 Jul 2024
There were no signs showing the hotel name. Poor check in service. No one at the front desk for check out. The coffee sucks
by A verified traveler
Posted 27 Jul 2024
