Ratings based on 641 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Was such a great place! The kids loved the pool and breakfast. Already planning another stay!!
by A verified traveler from Waxahachie
Posted 12 Nov 2024
Lamps in the room were all broken.
by A verified traveler
Posted 4 Nov 2024
When I arrived they always great with smile, staff is excellent and my room had no hot water so they upgraded me.
Comment from Hotel Management
12 Nov 2024 by Vishal Patel, Hotel Management
Thank you very much for taking the time to complete our Guest Comment Survey. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again next time. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.
by A verified traveler
Posted 3 Nov 2024
The property clean , the agent at checkin was not informed of happenings around town and was very rude and lazy , There was not any hot water . I took a cold shower in the morning before heading home . The beds where alright the room other than the shower not having hot water was a nice room comfortable and clean . The shower being broken was not acceptable I rented a handicapped room for my husband who is a disabled veteran . Him also having to take a cold shower was very disappointing . The shower was in all sort of disrepair.
Comment from Hotel Management
12 Nov 2024 by Vishal Patel, Hotel Management
Thank you for taking the time to provide us with the answers to our Satisfaction Survey. As the General Manager at Hampton Inn & Suites San Antonio/Northeast I-35, I am working very hard to provide all of our guests with the products and services that will allow us to exceed your expectations. Your survey comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. I have forwarded your comments to the appropriate department heads that are certain to take the corrective steps needed to improve their areas.Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.
by A verified traveler
Posted 30 Oct 2024
It is convenient to Fort Sam Houston National Cemetary. The staff was excellent. The room was filthy. The carpet, drapery and couch was stained and gross.
Comment from Hotel Management
12 Nov 2024 by Vishal Patel, Hotel Management
Thank you very much for taking the time to complete our Guest Comment Survey. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again next time. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.
by A verified traveler
Posted 11 Oct 2024
Good to stay
Comment from Hotel Management
12 Nov 2024 by Vishal Patel, Hotel Management
Thank you very much for taking the time to complete our Guest Comment Survey. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again next time. Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 18 Sep 2024
The water in our shower was not hot. Room 211 beds to be discounted because there is no view from the window. All you see is a concrete slab! For $150 a night, it’s a bit excessive for the view. Breakfast was nothing more that basic items. No bananas, orange juice was watered down.
by A verified traveler
Posted 10 Sep 2024
Shiiitty place, Old building And they have an issue with hot water, Had to take cold showers , Train Rocks by building.
by A verified traveler
Posted 17 Aug 2024
La habitacion era muy ruidosa, tanto de la carretera que estaba fuera de hotel y del tren, como de la habitacion de arriba que metieron ruido toda la noche. El aire acondicionado también era muy ruidoso.
La ducha no era comoda. Nos tocó habitacion de discapacitados.
