Ratings based on 219 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
St Regis is a fantastic global collection of hotels. The SR in Deer Valley must be judged in that light.
Most of the Hotel Staff were delightful people but many of them were less than “St Regis competent,” particularly the concierge team. I don’t think I’ve ever received so much misinformation from a 5-star concierge team in all my travels. I’ve written to both the GM and to St Regis’ CEO about it. It was like the Keystone Cops.
Whomever architected the hotel must have dropped acid beforehand. The flow and the convenience expressed in the floor plan is one of the worst I’ve ever seen. If this sort of thing bothers you, there are plenty of better options in DV.
Beds are an acid test for any hotel. If you can’t get a good night’s sleep, nothing else matters. The SR-DV beds in our room were not full queens and obviously had “vintage” mattresses. The hotel grudgingly gave us a refund of $50 per night, valuing our good sleep at $12 per person per night. The front desk manager tried to welsh on the deal upon departure. He was a real a***ole, the only one I met there. If I were the GM, I’d demote him back to trainee.
There are many great resort hotels in the Park City area. I’d encourage you to go to any of them but the St Regis.
Comment from Hotel Management
6 Dec 2024 by Director of Rooms , Hotel Management
Dear Mark, We deeply regret to hear about your recent experience at our hotel, and we apologize for any inconvenience you may have encountered. We take great pride in our team's dedication to providing outstanding customer service, and it is disappointing to learn that you did not receive the level of service we strive for. We appreciate your feedback about your interaction with one of our managers, and we will certainly address this matter internally. Your feedback is invaluable to us, and we are committed to improving our services as we always strive to exceed our guests' expectations. We sincerely hope you will consider giving us another chance in the future to provide you with a more pleasant and memorable stay. Thank you for bringing these concerns to our attention.Jeff KellerDirector of Rooms
by A verified traveler
Posted 3 Oct 2024
The staff was wonderful. The butler was helpful. Everything was beautiful and lots of food choices
Comment from Hotel Management
4 Oct 2024 by Director of Rooms , Hotel Management
Dear Lady Claire, We are thrilled to know you loved our intuitive associates and our Butler service during your visit. Your generous compliments will be shared with our exceptional team. We are also glad our mountainside resort provided you with an immersive stay with our attention to detail and luxurious accommodations. Furthermore, it was a delight to how much you enjoyed the variety of culinary offerings at our in-house restaurants. Thank you for choosing The St. Regis Deer Valley. We would love for you to complete our guest survey at your earliest convenience, and we hope we will be your home whenever you are in the area.Jeff Keller,Director of Rooms
by A verified traveler from Louisville
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Director of Rooms , Hotel Management
Dear Lisa, We are glad our mountainside resort provided you with an immersive experience with our attention to detail and thoughtful accommodations. Thank you for being our guest at The St. Regis Deer Valley and for your high rating. It was a pleasure hosting your visit to Park City, and we hope you will complete our guest survey as we welcome your valuable feedback.Jeff Keller,Director of Rooms
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Jorge McConnie-Saad, Hotel Management
Dear Mr. Duffy, We are pleased that you could enjoy our modern and relaxing accommodations and that our associates provided you with the exceptional visit you deserve. Thank you for taking the time to share that your stay at The St. Regis Deer Valley was perfect in every way. We would love for you to complete our guest survey at your earliest convenience, and we hope we will be your home whenever you are in the area.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Director of Rooms , Hotel Management
Dear Jacob, Thank you for letting us know your visit to The St. Regis Deer Valley was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Jeff Keller,Director of Rooms
by A verified traveler from Salt Lake City
Posted 6 Jul 2024
ew normal problems, but the staff overcame everything and made it perfect.
Special shout out to Spencer, who works at the pool; he’s probably one of the hardest working and most personable guys I’ve ever met. The servers were fun, too, singing happy birthday. We had room service that was so personable- she even wrote a handwritten note. To top it off, private dining was teasing me about being sick and suggested I eat some sugar with my breakfast. This kind of service is what you get at St Regis. A
Comment from Hotel Management
7 Jul 2024 by Jeff Keller, Director of Rooms, Hotel Management
Dear Chad, Thank you for your wonderful rating and review of the St. Regis Deer Valley. We are delighted to read that Spencer took the utmost care of you and that our servers made you feel appreciated. We look forward to welcoming you back to the Best Address in Park City, Utah.
by A verified traveler
Posted 1 May 2024 on Hotels
Comment from Hotel Management
3 May 2024 by Director of Rooms, Hotel Management
Dear Vanessa, Thank you for your great rating of The St. Regis Deer Valley. We are passionate about making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. We look forward to welcoming you again soon. Jeff Keller,Director of Rooms
by A verified traveler
Posted 23 Apr 2024 on Hotels
Comment from Hotel Management
25 Apr 2024 by Director of Rooms , Hotel Management
Dear Christa, Thank you for the generous rating of The St. Regis Deer Valley. We are glad our mountainside resort provided you with an immersive experience with our attention to detail and thoughtful accommodations. We look forward to having you visit with us again and wish you all the best with your travels.Jeff Keller,Director of Rooms
by A verified traveler from San Jose
Posted 13 Apr 2024
Great location and excellent customer service.
Comment from Hotel Management
13 Apr 2024 by Director of Rooms , Hotel Management
Dear Ms. Gholizadeh, Thank you for your lovely review of The St. Regis Deer Valley. It is inspiring to know you enjoyed our wonderful location and the tailored, seamless service provided by our associates. We look forward to hosting you again soon. We appreciate your generous compliments and invite you to complete our guest survey as we welcome your valuable feedback.Jeff Keller,Director of Rooms
by A verified traveler
Posted 7 Apr 2024
Great
Comment from Hotel Management
8 Apr 2024 by Director of Rooms , Hotel Management
Dear Nestor, On behalf of our associates, thank you for the generous review. Perfect for romantic getaways or family vacations, The St. Regis Deer Valley offers a haven of refined luxury and flawless service. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again.Jeff Keller,Director of Rooms
