Ratings based on 192 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from sugarland
Posted 1 Jan 2025
We booked a 4 bedroom apartment and it was a really good apartment for our group. It had all the facilities and plenty of room for our large group, 4 spacious bedrooms and 4 spacious bathrooms. Overall, it was an extremely comfortable apartment just like our home.
The front desk representative were very friendly and helpful.
Some areas where they can improve:
1. Kitchen utensils for cooking are very thin and they will burn the food. Teflon coating is wearing off. Recommend to include good quality kitchen utensils.
2. Our reservation was for a group of 9 and they gave wi-fi access to only 5. In this day and age, the internet is needed for all folks on the reservation.
Comment from Hotel Management
2 Jan 2025 by The Travel Raintree Team, Hotel Management
Dear Vineet,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards
by A verified traveler
Posted 30 Dec 2024
The Miners Club is a hidden gem in Canyon Village. We stayed in a three bedroom three baths two levels unit. We love the location, right next to the Frostwood gondola that will take you to the Orange Lift seamlessly. Rooms are big, beds are comfy. Full size kitchen with fully stocked cooking gears. We enjoyed the hot tub and outdoor heated pool every day after skiing. The hotel staffs are very friendly and helpful.
Comment from Hotel Management
30 Dec 2024 by The Travel Raintree Team, Hotel Management
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm regards,
by A verified traveler
Posted 25 Oct 2024
Wonderful place to stay for our little getaway, the pool and the hot tub were perfectly heated and the fun center was a great added bonus for the day we spent inside because of the rain.
Comment from Hotel Management
25 Oct 2024 by The Travel Raintree Team, Hotel Management
Dear Janessa,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards
by A verified traveler
Posted 1 Oct 2024
The biggest complaint was that the underground parking garage had ONE handicap parking spot. The first time we tried to use it, it was overtaken by a group of people with bicycles and was not accessible to us. Then the other several times it was taken by someone else. A handicap spot is a necessity and not a luxury for us, and we would like to see the number of spots increased to a more reasonable amount.
Comment from Hotel Management
2 Oct 2024 by The Travel Raintree Team, Hotel Management
Thank you for taking the time to comment on your stay at The Miners Club. Your feedback is important to us, we look forward to your return. Your opinion has been passed on to Management.Warm regards,
by A verified traveler
Posted 16 Sep 2024 on Hotels
Great stay, thank you for the hospitality!
Comment from Hotel Management
17 Sep 2024 by The Travel Raintree Team, Hotel Management
Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm regards,
by A verified traveler
Yellow water and poor communication
Posted 11 Sep 2024 on HotelsUpon returning from the pool, needing to give our kids a bath all the water was running yellow. Maintenance came and the only solution offered was for us to run the water for up to 30 minutes. We were not able to switch rooms because the hotels.com room was managed by a 3rd party raintree so they were not able to accommodate anything. Also, wifi did not work. We were told the water would be fixed the remainder of our stay but the next morning same issue, which delayed our morning and they would not accommodate a late check out.
Comment from Hotel Management
12 Sep 2024 by The Travel Raintree Team, Hotel Management
Dear Brittany,Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Regards
by A verified traveler
Posted 8 Sep 2024
Nice rooms, friendly staff, great pool, close to nearby events.
Comment from Hotel Management
8 Sep 2024 by The Travel Raintree Team, Hotel Management
Dear Cindy,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards
by A verified traveler
Posted 7 Sep 2024
Great amenities, friendly staff
Comment from Hotel Management
8 Sep 2024 by The Travel Raintree Team, Hotel Management
Dear Marina,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards
by A verified traveler
Posted 2 Sep 2024
Parking is horrible. Wooden blinds do not close properly. The furniture was very uncomfortable and in poor condition. Amenities are non-existent. Don't waste your money.
Comment from Hotel Management
8 Sep 2024 by The Travel Raintree Team, Hotel Management
Dear Shane,Thank you for taking the time to review your stay at the Resort. Your feedback is important to us.Regards
by A verified traveler
Posted 1 Sep 2024
Great location, clean, overall good experience.
Comment from Hotel Management
1 Sep 2024 by The Travel Raintree Team, Hotel Management
Dear Annette,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards
