Ratings based on 147 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
I booked a room with two beds and one bathroom. When we arrived and walked into our room, we ended up with a 2 bedroom, 2 1/2 bath, kitchen, living room, dining nook, and balcony. It was beautiful. I'm really picky when it comes to hotel cleanliness. Pendry met and exceeded my expectations. Our room was very clean and cozy. The location was great. We were nestled in the mountain which was so nice. You can see the skiers and snowboarders coming down the slope. I would definitely stay here again.
Comment from Hotel Management
14 Dec 2024 by Chris Lawing, Director of Sales & Marketing , Hotel Management
Absalom -Thank you for the wonderful review and comments. We hope that you'll be back again soon!
by A verified traveler from Seattle
Posted 18 Nov 2024
Overall a clean and pleasant hotel. It is pretty large with 3 buildings. I was there to scout out a potential venue for my client’s event so was in work mode. Staff not as friendly as other properties. You can tell it is geared up for more of a seasonal/ski hotel rather than any other time of the year. Food was very good, pricey but good
Comment from Hotel Management
19 Nov 2024 by Chris Lawing, Director of Sales & Marketing , Hotel Management
Caroline -Thank you for your note. We always look to exceed expectations at any time of the year, so we will take your feedback and make changes. We would love to discuss your possible event in more detail.
by A verified traveler
Posted 21 Oct 2024
The room was spacious and very comfortable. We were overall impressed by the amenities included both in the room and generally in the hotel. The hotel staff was accommodating and was responsive to our requests during our stay. The hotel has beautiful views of Park City from the mountainside. We didn’t have sufficient time to enjoy the facilities to their fullest, but we’d happily stay here again!
Comment from Hotel Management
22 Oct 2024 by Chris - Director of Sales & Marketing , Hotel Management
Spencer -Thank you for the outstanding review! We appreciate your comments about the staff and the hotel itself. Please come and see us again soon!
by A verified traveler from Georgetown
Posted 26 Sep 2024
Just enjoyed a 6-night stay at Pendry. Staff was amazing, courteous and professional in all interactions. Our room was excellent and the hotel staff did a good job of staying on top of our needs. Shuttle to Park City was convenient and drivers were friendly and professional. Sixth floor hot tub and pool were nice with spectacular views and we used them three times during our stay. It would have been nicer if the Pool area bar was open but that's part of being there during the off season I suppose (September). We would definitely recommend Pendry for anyone looking for a nice, quiet vacation.
Comment from Hotel Management
7 Oct 2024 by Chris - Director of Sales & Marketing , Hotel Management
Mark - Thank you the great rating and the feedback on the Pool House. We hope that you'll come and see us again soon.
by A verified traveler
Posted 22 Sep 2024
The rooms are small and sparsely furnished. The staff at checkin was rude and condescending. We ask for directions to our room which was in a different building and the staff me said, “didn’t Spencer just explain that?” I nicely replied that it’s out first time here and we didn’t quite understand. He was short with us. Very rude. Now to breakfast. We were sat at a table and didn’t even get a person to come by for 15 minutes. We had to pour our own water. They were short staffed but that’s not what we paid for. Let’s just call that bad management. So, in short, it was expensive, the rooms were small and nothing special, the front desk was rude and the restaurant service sucked. Needless to say we will not be coming back.
Comment from Hotel Management
23 Sep 2024 by Chris - Director of Sales & Marketing , Hotel Management
Mark -Thank you for your note. We are very sorry that this visit was not a positive one. Your comments are taken very constructively so that we can learn and continually improve.
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
21 Sep 2024 by Chris - Director of Sales & Marketing , Hotel Management
Robin -Thank you for the wonderful score! We hope to see you again soon.
by A verified traveler
Beautiful surroundings, exquisite service
Posted 13 Sep 2024 on HotelsSuch a beautiful hotel with breathtaking surroundings. Very clean, amazing decor, luxurious accommodations, and the service is first rate and friendly. Wish I could stay longer.
Comment from Hotel Management
13 Sep 2024 by Chris - Director of Sales & Marketing , Hotel Management
LaRae -Thank you for your amazing rating and great review! We hope t see you again in the near future!
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Chris - Director of Sales & Marketing , Hotel Management
Andrew -Thank you for the great score! We hope to see you again soon!
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Chris - Director of Sales & Marketing , Hotel Management
Phillip -Thank you for the wonderful rating! When you want to return to Park City, your "home away from home" will be waiting for you.
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Chris - Director of Sales & Marketing , Hotel Management
William -Thank you for the great rating! We look forward to your next stay with us.
