Ratings based on 114 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
It took me almost 2 hours to check in because They keep telling me your room is booked out for somebody else and I asked them to give me my money back. They said we cannot. You have to talk to the owner of the property and I was like I booked my room through this hotel, and it took me literally two hours to check in the room was very clean and nice, but I just didn’t have the best experience to check in
Comment from Hotel Management
30 Nov 2024 by Management, Hotel Management
We are sincerely sorry about the issues you had checking in. We resolved the issue as soon as we were made aware. Please come back to see us again soon!
by A verified traveler
Posted 13 Oct 2024
The room was ok but it was definitely not the room depicted in the pictures when I booked it. Very disappointing thinking the room you book looks one way only to find out you are in something totally different
Comment from Hotel Management
13 Oct 2024 by Management, Hotel Management
Thank you for the review and comments Brendan. We will look into this.
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by Management, Hotel Management
We appreciate the kind review Savanah. Please come back to see us again soon!
by A verified traveler
Posted 20 Aug 2024
Pool was great. They have large seating areas.
Comment from Hotel Management
6 Sep 2024 by Management, Hotel Management
Thanks so much for the great review Jackeline! We're glad you enjoyed your stay.
by A verified traveler
Great room, staff and processes are questionable.
Posted 18 Aug 2024 on HotelsOur reservation was not emailed to the location which resulted in waiting and a check in line, leaving and driving around to hopefully find the correct location . Called Hotels.com CS line they sent an email to confirm the reservation. Went back to the same hotel checkin counter and got checked in to our room. Great stay after that, lovely accommodations, our room was amazing and the Canyons Village was a fun evening.
Time to check out: The Valet lost our car, wrong ticket number attached a key ring that wasn’t ours.
How does this happen?
Dude, where’s my car?
Comment from Hotel Management
18 Aug 2024 by Management, Hotel Management
Thank you for the review and comments Geoff. We sincerely apologize for the issues with your check-in, but are glad you enjoyed your stay.
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Management, Hotel Management
We are happy you enjoyed yourself Andrea. Please come back to see us again soon!
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
25 Jul 2024 by Management, Hotel Management
Thank you for the review Stacy. We appreciate it.
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
19 Jul 2024 by Management, Hotel Management
Thank you for the review Amelia. We appreciate it.
by A verified traveler
Missed Times
Posted 24 Jun 2024 on HotelsHad my room double booked, was told I could use the credit they gave me for the steakhouse which was closed both days I was there.
Ended up not in a room for several hours and ended up missing dinner reservations for a proposal, (I know, sounds made up) but truly disappointed as this is a fine establishment that just needs some better communication between everyone and anywhere you can book the hotel.
Adult pool is closed for the year
The hot tub is green full of algae, kids running around screaming at everything. Hard to have a peaceful stay with all things considered.
Comment from Hotel Management
28 Jun 2024 by Management, Hotel Management
Thank you for the review and comments Chase. We are very sorry for the issues you had. It seems like Westgate dropped the ball on this one, but I assure you this isn't the norm. All Seasons Resort Lodging always does our best to help with issues. Next time please give us a call at our 24 hour guest services number for assistance.
by A verified traveler
Posted 16 Jun 2024
I can't say enough good about our stay. Facilities were amazing, had everything you could possibly need on site and staff were all very friendly and helpful and went above any beyond to make our stay amazing. Looking forward to going back
Comment from Hotel Management
16 Jun 2024 by Management, Hotel Management
Thank you for the kind review and comments Pearl. We look forward to having you back soon!
