Ratings based on 729 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Everything was wonderful
Comment from Hotel Management
9 Dec 2024 by Solyse, Hotel Management
Dear Patricia,Thank you very much for your review ! We are very happy to read you had an amazing stay with us at the Victoria Palace Hôtel :)Have a lovely day and we hope to welcome you again in Paris !Best regards,Solyse
by A verified traveler
Posted 6 Dec 2024
Do not recommend. Staff was rude, location was not ideal in my opinion (although close to a metro and Luxembourg gardens), and you could hear noises from above.
I had an item removed from my room by the cleaning service - likely by accident. The staff offered me free breakfast for my troubles but not before blaming me and making me out to be a liar.
Solid breakfast though, rooms were decent sized, and clean. But I’d never go again.
Comment from Hotel Management
11 Dec 2024 by Victoria Palace Hôtel, Hotel Management
Dear Saba,I am sorry to read your stay with us didn't reach your expectations. I know what item you are talking about, and I can insure you no one took this personal object. We know who from the staff entered in your room, we have checked in the dirty laundry, we did everything we could to find it but we couldn't, and I would be very surprised if someone wanted to take it.I hope you will find it back. Have a nice day,Mélodie, Marketing Director
by A verified traveler
Posted 5 Dec 2024
Really enjoyed staying here. Loved my suite, and the staff were very nice and welcoming. Would definitely stay here again!
Comment from Hotel Management
6 Dec 2024 by Victoria Palace Hôtel, Hotel Management
Dear Andrea,Thank you for your nice review ! We are very happy to read you enjoyed our stay with us at the Victoria Palace Hôtel :) Have a beautiful day and we hope to welcome you again in Paris !Mélodie, Marketing Director
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Solyse, Hotel Management
Dear Jenifer,Thank you so much for your review about the Victoria Palace! It was a pleasure for us to welcome you in our hotel :)We look forward to welcoming you back on your next visit in Paris.Best regard,Solyse
by A verified traveler
Posted 29 Nov 2024
Very nice stay for our first time in Paris. The staff were very kind, professional, and welcoming. Room service was also very good, to include very very good pizza. The breakfast was pretty light and not really worth it in my opinion, but I believe French culture does not really eat heavy breakfast like Americans do, this is to be expected in a different country for different norms. Still, very clean and organized. Where this hotel shines is the luxurious rooms, amenity spaces, and very top notch food available for room service. A bar was also available but I didn’t experience it.
The surrounding areas of the hotel are also very nice to include some great food and shopping within 30 minutes of walking distance.
I would highly recommend for tourist and local residents. The staff also speaks English very well so it was a little easier to communicate as a foreigner.
Comment from Hotel Management
29 Nov 2024 by Victoria Palace Hôtel, Hotel Management
Dear Jonathan,Thank you very much for your kind review ! We are truly happy to read you had a very nice stay with us at the Victoria Palace Hôtel :)Have a beautiful day and we hope to welcome you again in Paris !Mélodie, Marketing Director
by A verified traveler
Posted 28 Nov 2024
La première c que j réclamé que le drainage de la douche coule lentement et xa risque l'eau deborde de la cabine de douche , m'ont négligé et jamais faite.
La 2eme chose on a demandé depuis notre arrivé si on peut avoir notre petit déjeuner assez tot ( simple cafe , croissant et de l'eau ) puisq'on a payé tous en avance .
Le jeudi à 5h du matin , rien n'est pret et le veilleur m'as jamais qu'on offre le petit déjeuner avant 6h et tu peut reclamer c oas mon soucis .
C pas professional de tous malgres qu'il ya des choses bien , ...je reviens plus labas .
Comment from Hotel Management
29 Nov 2024 by Victoria Palace Hôtel, Hotel Management
Cher Mounir,Merci d'avoir pris le temps de nous avoir laissé un commentaire sur votre séjour passé. Je suis désolée de lire qu'il n'a pas été à la hauteur de vos attentes.La demande technique pour la douche avait bien été faite et résolue normalement. Avez-vous contacté la réception pour signaler que le soucis était toujours présent ?Enfin, à 5h, les viennoiseries ne sont pas cuites pour un petit-déjeuner à emporter...Je vous souhaite une belle journée et nous serons heureux de vous accueillir de nouveau pour un prochain séjour à Paris si vous changez d'avis.Sincèrement,Mélodie, Marketing Directrice
by A verified traveler
Posted 28 Nov 2024
3rd stay and love it every time
Comment from Hotel Management
29 Nov 2024 by Victoria Palace Hôtel, Hotel Management
Dear Elizabeth,Thank you very much for your review and your loyalty to the Victoria Palace Hôtel ! We are very happy to read you enjoyed your stays with us, and we will be happy to welcome you again :)A bientôt à Paris !Mélodie, Marketing Director
by A verified traveler
Posted 19 Nov 2024
Love it, very clean and staff is very nice. Sauna was great!
Comment from Hotel Management
20 Nov 2024 by Solyse, Hotel Management
Dear Jim,Thank you so much for your review about the Victoria Palace! I was a pleasure for us to welcome you in our hotel :)We hope to see you again in your next trip to Paris.Best regards,Solyse
by A verified traveler
Posted 18 Nov 2024
Have stayed previously at The Victoria Palace Hotel. An excellent hotel, hence the return. Hotel is stylish, rooms are great and the staff are beyond friendly and helpful. Will stay here on my next trip to Paris.
Comment from Hotel Management
18 Nov 2024 by Solyse, Hotel Management
Dear Jonathan,Thank you so much for your kind words!!We're thrilled to hear that you enjoyed your stay at The Victoria Palace Hotel!It’s always a pleasure to welcome returning guests, and we look forward to having you back on your next trip to Paris :)See you soon,Solyse
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Solyse, Hotel Management
Dear Eric,Thank you for taking the time to leave us a review about the Victoria Palace.We look forward to welcoming you back on your next visit in Paris!Best regard,Solyse
