Ratings based on 563 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
Needed to be near train station, this was a 5minute walk. Lots of bars/restaurant's outside. At check outs n they were very friendly and helpful.
Comment from Hotel Management
16 Oct 2024 by Grigor SOGHMONYAN Adjoint de Direction, Hotel Management
Dear Stuart,Thank you for your excellent review! I'm glad to hear that our convenient location near the train station and the vibrant area around the hotel met your expectations. It's also wonderful to know that you found our team friendly and helpful during your stay.We hope to welcome you back in the future!Kind regards, Grigor Soghomonyan Assistant Manager
by A verified traveler
Good hotel in a nice neighbourhood.
Posted 12 Aug 2024 on HotelsGreat hotel, we had the superior size room which was a good size for a Paris hotel. Excellent staff on front desk, very helpful. Good aircon but also you could open the windows. Nice bathroom. The only things stopping me giving it full marks are little things like a lamp beside the bed not working and the housekeeping staff didn’t always refill all the supplies fully (though I got what I needed from front desk). In terms of eco friendliness there was a water dispenser in the lobby which was great (instead of lots of bottles of water in some hotels) but I didn’t see anything about recycling or not replacing towels every day. Nice area, plenty of food and drink options close by.
Comment from Hotel Management
13 Aug 2024 by Grigor SOGHMONYAN Adjoint de Direction, Hotel Management
Dear Guest,Thank you for your detailed feedback and for highlighting both the positives and areas for improvement during your stay. I am delighted to hear that you found our superior room size comfortable and that our staff at the front desk provided you with excellent service.I appreciate your comments regarding the lamp and housekeeping supplies. Please accept my apologies for any inconvenience these issues may have caused. Rest assured, we will address these matters promptly to enhance our service.Your observations about eco-friendliness are valuable, and I will discuss them with our team to see how we can improve our sustainability practices, including recycling and towel replacement policies.I am pleased that you enjoyed our location and the nearby dining options. We hope to have the pleasure of welcoming you back for an even more refined experience.Best regards,Grigor Soghomonyan Adjoint de direction
by A verified traveler
Posted 10 Aug 2024 on Hotels
Had to change rooms after first shower as it would not drain !
Comment from Hotel Management
13 Aug 2024 by Grigor SOGHMONYAN Adjoint de Direction, Hotel Management
**Dear CHO ALLON,**Thank you for taking the time to share your experience. I apologize for the inconvenience you faced with the shower drainage in your initial room. I understand how frustrating this must have been, and I appreciate your patience in moving to a different room.Please be assured that we take such issues seriously and will review our maintenance procedures to prevent such occurrences in the future.I hope that the rest of your stay was comfortable, and we would be pleased to have the opportunity to better serve you on a future visit.Best regards,Grigor Soghomonyan Adjoint de direction
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Grigor SOGHMONYAN Adjoint de Direction, Hotel Management
Cher Nicolas,Je vous remercie pour votre évaluation parfaite.Nous sommes ravis de lire que votre séjour a été à la hauteur de vos attentes. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre belle capitale.Bien cordialement,Grigor SoghomonyanAdjoint de direction
by A verified traveler
Very good Journey
Posted 23 Jun 2024 on HotelsStaff very kind, quiet place indoor day and night !
Comment from Hotel Management
24 Jun 2024 by Author, Hotel Management
Cher Alain,
Nous vous remercions d'avoir pris le temps de partager votre expérience au Timhotel Tour Montparnasse. Vos commentaires sont très précieux pour nous.
Nous sommes ravis de lire que vous avez trouvé notre personnel très aimable et que vous avez apprécié le calme de notre hôtel, de jour comme de nuit. Nous nous efforçons de fournir un environnement agréable et paisible à tous nos clients.
Nous espérons avoir l'opportunité de vous accueillir à nouveau et de continuer à répondre à vos attentes.
Cordialement,
Grigor Soghomonyan
Assistant de Direction
by A verified traveler
Fabulous stay
Posted 31 May 2024 on HotelsAmazing stay super friendly staff on the reception and at breakfast. Really comfy bed and close to the Metro.
Comment from Hotel Management
18 Jun 2024 by Grigor SOGHMONYAN Adjoint de Direction, Hotel Management
Dear GuestThank you so much for your kind words! I'm thrilled to hear that you had an amazing stay with us and that our friendly staff, comfortable beds, and proximity to the Metro added to your experience. Your feedback means a lot to us and serves as encouragement to continue providing excellent service.We look forward to welcoming you back for another fantastic stay in the near future!Warm regards,Grigor SoghomonyanAssistant Director
by A verified traveler
Posted 14 May 2024
Worst experience!
We chose a room based on the pictures placed for that room. We got a room on the 1st floor, nothing similar to the pictures. They have placed the pictures of their best room for all the categories, which is not fair.
Also, the receptionist had a very rude and a bad attitude when I was discussing with her about the room. She said she won’t change my room because Im only staying for one night. She meant it wasn't worth the change.
We also found some hair on the bed sheets and in the toilet.
I dont recommend this place!
Comment from Hotel Management
28 May 2024 by Grigor Soghomonyan Assistant Director, Hotel Management
Dear Shogher,Thank you for sharing your experience at Timhotel Tour Montparnasse. I am deeply sorry to hear about the issues you encountered during your stay.Let me clarify the situation regarding your room. Our hotel only has a few rooms with a beautiful view of Paris and a bathtub. Unfortunately, upon your arrival, our receptionist checked the schedule and found no available rooms meeting these specific criteria.I completely understand your disappointment, and I apologize for the inconvenience caused. It is true that we encourage our guests to communicate any specific requests prior to their stay, so that we can better accommodate their needs.We take your feedback seriously and will work to improve our processes to prevent such situations from occurring in the future.Thank you for your understanding, and I hope to have the opportunity to welcome you again under more favorable circumstances in the future.Best regards,Grigor SoghomonyanAssistant Director
by A verified traveler
Posted 27 Apr 2024
This was a great place to stay.
Comment from Hotel Management
29 Apr 2024 by Grigor SOGHMONYAN Adjoint de Direction, Hotel Management
Dear Royce,Thank you very much for your positive feedback! We are delighted to hear that you had a pleasant stay with us at the Timhotel Tour Montparnasse.Your satisfaction is our greatest reward, and we are glad to know that our establishment met your expectations. We strive to provide our guests with a memorable experience, and we are pleased to see that we succeeded with you.We hope to have the pleasure of welcoming you back on your next visit to Paris. Please feel free to contact us if you need anything during your stay.Looking forward to seeing you again soon!Best regards,Grigor SoghomonyanAssistant Manager, Timhotel Tour Montparnasse
by A verified traveler
Posted 15 Feb 2024
This hotel is old and not well maintained. The staff is also not attentive at all. A running toilet, the room reeked of paint and a shower that barely worked were some of the low-lights.
Comment from Hotel Management
27 Mar 2024 by Grigor SOGHOMONYAN Assistant Director, Hotel Management
Dear Jonathan,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. It's disappointing to learn that the condition of the hotel did not meet your expectations and that you experienced problems with a running toilet, paint odors, and a malfunctioning shower.Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured that we take your comments seriously, and we will address these issues promptly with our maintenance team to ensure that they are resolved and do not recur in the future. Additionally, we will discuss your concerns with our staff to ensure that they provide the level of attentiveness and service that our guests deserve.We understand how important it is to provide a comfortable and enjoyable stay for our guests, and we apologize for falling short of this standard during your visit. We appreciate your valuable feedback, as it helps us identify areas for improvement and strive to deliver a better experience for all our guests.If you would like to discuss your concerns further or if there is anything else we can do to make amends, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Sincerely,
by A verified traveler
Posted 10 Oct 2023
Good clean room, comfy bed, good shower and great location.
