Ratings based on 836 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Night time desk agent was fine. Daytime agent was terse and seemed mad when asked a few questions. Not great at customer service. Staff walked into my room while i was napping. Glared at me when i told him someone outsde the hotel had just tried to pickpocket me.
Comment from Hotel Management
7 Oct 2024 by Alba ILLA – Executive assistant, Hotel Management
Hello Judy, we appreciate your feedback regarding your recent stay at our hotel. We are pleased to hear that you had a positive experience with our night receptionist. However, we are concerned about the negative experience you had with our day receptionist. We will address this issue internally to prevent similar incidents in the future. Your comfort and safety are our top priorities, and we apologize for any inconvenience caused. Thank you for sharing your concerns with us. We hope to welcome you back soon. Best regards
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Alba ILLA – Adjointe de direction, Hotel Management
Bonjour Maria, Nous vous remercions pour avoir pris le temps de laisser votre note. Au plaisir de vous accueillir de nouveau. A très bientôt.
by A verified traveler
Posted 2 Aug 2024
Close to train station
Comment from Hotel Management
29 Aug 2024 by Martine Armande, Hotel Management
Dear Shuoh, Thank you for taking the time to leave a comment. It is true the hotel is in front of the train station. We look forward to welcome you again. Best regards
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Grigor SOGHMONYAN Adjoint de Direction, Hotel Management
Cher(e) Hôte,Je vous prie de recevoir nos sincères remerciements pour cette note parfaite de 10 sur 10 ! C’est avec grand plaisir que nous recevons vos compliments. Aussi, je ne manquerai pas de partager vos appréciations avec toute mon équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Au plaisir de vous accueillir de nouveau dans notre belle capitale.Cordialement,Grigor Soghomonyan Adjoint de direction
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
30 May 2024 by Martine Armande, Hotel Management
Bonjour Yesenia, Merci pour votre noteEn espérant vous revoirTrès cordialement,
by A verified traveler
Posted 10 May 2024
Nice staff. Rooms are tiny and bathrooms are somewhat tight. Clean and good for budget travel. A lot of traffic noise in the area but not terrible. First night there was a dog barking in one of the apartments below for hours.
Comment from Hotel Management
14 May 2024 by Grigor Soghomonyan Assistant de Direction, Hotel Management
Dear Jasper,Thank you for your feedback. We're pleased to hear that you found our staff to be nice and that you appreciated the cleanliness of our rooms. We understand that our rooms and bathrooms may be small, but we're glad they met your expectations for budget travel.We apologize for any inconvenience caused by noise disturbances during your stay. We strive to provide a peaceful environment for our guests and will address any noise issues promptly to ensure a more comfortable experience in the future.If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know.Best regards,
by A verified traveler
Posted 6 May 2024
Rooms are very small. Bathroom and shower even smaller. An average built American would not be able to take a shower in this bathroom.
Place was clean and staff was courteous. This hotel is very close to Gare Montparnasse
Comment from Hotel Management
14 May 2024 by Grigor Soghomonyan Assistant Manager, Hotel Management
Dear Lale,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean and our staff courteous. We apologize for any inconvenience caused by the size of the rooms and bathroom. We understand that different guests have different preferences and requirements regarding room size and amenities.Your comments are valuable to us, and we will take them into consideration as we strive to improve our services. We appreciate your understanding and hope that despite the size limitations, you were still able to enjoy your stay with us, especially considering our convenient proximity to Gare Montparnasse.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Best regards,
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
24 Apr 2024 by Martine Armande, Hotel Management
Bonjour Suthyro, Merci pour votre notationTrès cordialement,
by A verified traveler
Posted 11 Dec 2023 on Hotels
by A verified traveler
Posted 17 Sep 2023
