Ratings based on 389 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
The room was a bit small but for the price, I can't really complain. The convenience to transportation was the best part of the local. Just a five minute walk to the Gare de L'est Metro. Took about 45-50 minutes to get to the airport.
by A verified traveler
Posted 30 Sep 2024
by A verified traveler
Posted 18 Sep 2024
Very basic amenities and service. Location is convenient in terms of promixity to train station. Breakfast is decent with breads, old cuts, eggs and drinks.
by A verified traveler
Posted 2 Sep 2024
Great hotel, very comfortable beds, great price.
by A verified traveler
Posted 24 Aug 2024
Great very convenient
by A verified traveler
Posted 20 Aug 2024
**Disappointing Experience**
The location of the hotel is convenient as it’s close to the subway, but unfortunately, that’s where the positives end. The staff at the hotel were poorly trained and failed to inform us about important details, like the fact that breakfast was not included in our stay.
During a previous stay at a hotel in Brussels, we were clearly informed that breakfast wasn’t included, but the staff kindly offered us a complimentary breakfast. However, at this hotel in Paris, there was no such communication. We unknowingly picked up our breakfast and were about to start eating when a staff member quietly asked for our room number. We were confused and decided to check with the reception, only to find out that breakfast was not included. We left without eating, but to our frustration, we were still charged for it. This incident spoiled our vacation.
Additionally, the room itself was lacking essential amenities. There was no iron, refrigerator, or closet, which are expected in a four-star hotel. Overall, I would rate this hotel two stars instead of the three it claims to be.
Comment from Hotel Management
21 Aug 2024 by Z.RADI, Hotel Management
Dear Aydin,Thank you for taking the time to share your experience with us, although we are sincerely sorry to hear about the issues you encountered during your stay. Please accept our apologies for the confusion regarding the breakfast and for the lack of communication from our team. This is not the standard of service we strive to provide, and we will address this matter with our staff to ensure it does not happen again.Regarding the room amenities, we regret that they did not meet your expectations. While we aim to provide comfortable accommodations, we recognize that your experience fell short in this instance. We will review the room features and make necessary improvements.We understand how disappointing this experience was for you, and we genuinely appreciate your feedback as it helps us to improve our services. Should you consider staying with us again, we would love the opportunity to provide you with a better experience.Thank you once again for your feedback.Best regards,
by A verified traveler
Posted 11 Jul 2024
We enjoyed our one night stay, hotel is in a convenient location, friendly staff and comfortable.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
8 May 2024 by Rebecca Assistant manager , Hotel Management
Thank you for your feedback! We are delighted to hear that you found our hotel's location ideal for your city stay and appreciated the cleanliness. We strive to provide a comfortable and enjoyable experience for all our guests. We hope to welcome you back again soon for another great stay!
by A verified traveler
Posted 20 Nov 2023
Unfortunately when we arrived the reception area seemed to be having a rennovation and was therefore quite cluttered and dusty with wires showing from where electronics/desks etc were being moved. We arrived around 22:00 and the staff said they were changing over and we needed to wait before we could check in. This seemed slightly inconvenient but we were however offered hot drinks while we waited and the staff were very apologetic about this and otherwise very friendly and welcoming. The lift was quite dirty and noisy/rattling going up in it which seemed disconcerting and one day did not work at all. As well as this the room it self was quite small with some mould in the shower. The bed was comfortable however and we didn’t have any issues with noise. Overall an average stay but slightly better priced than other central hotels in Paris.
by A verified traveler
Posted 12 Oct 2023
Was nice and cheap
Comment from Hotel Management
14 Oct 2023 by Z. RADI - Manager, Hotel Management
Hello Callum,Thank you for your lovely comment and note.We are delighted to have welcomed you and made your stay enjoyable.A big thank you to you and we hope to have the pleasure of seeing you again soon.Best regards,
