Ratings based on 772 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Excellent service and location
Comment from Hotel Management
30 Sep 2024 by Lola - Quality Officer, Hotel Management
Dear Madam, Dear Sir Sihar, Thank you so much for your kind words and positive review! We are thrilled to hear that you had such a wonderful experience at Sofitel Paris le Faubourg.Your satisfaction is our top priority, and we are delighted to know that our service and location met your expectations.We hope to have the opportunity to welcome you back in the future.Sincerely,
by A verified traveler
Posted 25 Sep 2024
Great location
by A verified traveler
Posted 8 Sep 2024
I've stayed at this hotel repeatedly over the past 12 years of visiting Paris. This is my home away from home! As a single, female traveler - i could not feel any safer in this location. This boutique hotel is intimate and friendly- you are not just a number here. Any request is immediately attended to by the staff - which are all wonderful.
The location is perfection for walkable access to the Louvre, the Champs Elysee, and plenty of shopping for those who love fashion!
I will continue to make Sofitel Le Faubourg my go to for a secure home away from home experience. See you in 2025 Paris!
Chicago, USA.
Comment from Hotel Management
10 Sep 2024 by Lola - Quality Officer, Hotel Management
Dear Madam Karla,We are absolutely delighted to hear that Sofitel Paris Le Faubourg has been your home away from home for the past 12 years. It is truly heartwarming to know that you feel so safe, comfortable, and appreciated here.Your kind words about our staff are especially meaningful. Our team is dedicated to providing personalized service to each guest, and it is wonderful to hear that they have exceeded your expectations.We are thrilled that our location has been so convenient for your travels. The Louvre, the Champs Elysee, and the nearby shopping districts are indeed some of the best attractions Paris has to offer.Thank you again for your continued loyalty. We look forward to welcoming you back in 2025 for another memorable stay.Sincerely,
by A verified traveler
Posted 3 Sep 2024
The hotel is located in the heart of luxury brands stores; also close to US Embassy so there are many securities surrounded. The room is clean and cozy but a bit smaller than we expected.
Comment from Hotel Management
5 Sep 2024 by Lola - Quality Officer, Hotel Management
Dear Madam, Thank you for taking the time to share your experience at Sofitel Paris le Faubourg. We are pleased to hear that you enjoyed the hotel's prime location, which offers easy access to luxury shopping and the added security benefits of being near the US Embassy.Regarding the room, we are glad to hear that you appreciated its cleanliness and cozy atmosphere. We are sorry to learn that the size did not meet your expectations. For your next stay, we take good note of your preference for a more spacious room.We hope to welcome you back very soon in Sofitel Paris le Faubourg. Sincerely,
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Lola - Quality Officer, Hotel Management
Dear Madam Karla, We appreciate you taking the time to rate your experience. We are glad to hear that you enjoyed your stay with us. We would love to know if there was anything that could have been improved to earn a 5-star rating!We hope to welcome you back very soon at Sofitel Paris le Faubourg. Best regards,
by A verified traveler from Boynton Beach
Posted 29 Aug 2024
The staff of the hotel were friendly and helpful. The rooms were clean and in excellent conditions The only negative was there was no separate shower. The bathtub had a shower heard. The problem was the tub side was too high for my wife to get into. Finally the breakfast was too expensive for the menu choices
Comment from Hotel Management
2 Sep 2024 by Lola - Quality Officer, Hotel Management
Dear Mr Steven,Thank you for sharing your feedback about your recent stay at Sofitel Paris le Faubourg. We are delighted to hear that you appreciated our service and teams.We are sorry to hear now that the bathroom layout did not meet your expectation. Please be assured, that we have taken good note of your room preferences for you and your wife for an upcoming stayRegarding the breakfast,we apologies that the breakfast options didn’t meet your expectations. We typically receive positive feedback about our breakfast buffet, and we will carefully review your comments to make necessary adjustmentsWe value your feedback and are committed to continuous improvement. We hope to have the opportunity to welcome you back in the future.Sincerely,
by A verified traveler
Posted 25 Aug 2024
The entire staff were fantastic from start to finish!! Florencia made a special effort to celebrate my birthday. I will definitely stay here again next time in Paris!!
Comment from Hotel Management
27 Aug 2024 by Lola - Quality Officer, Hotel Management
Dear Mrs Angela, We are thrilled to hear that our staff exceeded your expectations. It is wonderful to know that Florencia made your birthday celebration so special. Thank you for choosing Sofitel Paris le Faybourg to celebrate this special occasion. We look forward to welcoming you back to Paris.Sincerely,
by A verified traveler
Posted 24 Aug 2024
Hotel property was gorgeous and property was perfectly maintained. Staff was lovely and made us feel very welcome. They were also happy to answer any questions we had. Highly recommend!
Comment from Hotel Management
27 Aug 2024 by Lola - Quality Officer, Hotel Management
Dear Mrs Lauren, Thank you for your wonderful review of your stay at Sofitel Paris le Faubourg. We are delighted to hear that you found our property so gorgeous and well-maintained. Your positive comments about our staff are especially meaningful to us. We hope to welcome you back for another memorable experience soon.Sincerely
by A verified traveler
Posted 19 Aug 2024
The property looks much better in photos. We stayed for one night to wait for a flight home and if this was for my entire stay in Paris I would have left. It’s cramped and looks like it needs a complete overhaul. The carpet smells. The walls and woodwork have been repainted about 80 times. Bathrooms seem old and dingy.
Comment from Hotel Management
21 Aug 2024 by Lola - Quality Officer, Hotel Management
Dear Madam Kelly,We are truly sorry to hear that your stay at Sofitel Paris le Faubourg did not meet your expectations. Your feedback is really important to us, and we appreciate you taking the time to share your experience.We understand and are really sorry that your expectations were not met. We are committed to continuous improvement. Your feedback will play an important role in helping us create a better, more enjoyable experience for future guests.We are already investigating the issues you raised regarding the room. We want to emphasize that this room is not representative of our usual high standards. We hope you will give us another opportunity to welcome you back in the future, so we can demonstrate the high standards of service that our Parisian home is known for.Thank you again for your feedback.Sincerely,
by A verified traveler
Posted 20 Jul 2024
We loved this hotel! My husband and our daughters felt so welcomed here. It’s elegant and convenient. The breakfast was incredible and the staff were a delight. So sad to leave but we are definitely coming back.
Comment from Hotel Management
24 Jul 2024 by Lola - Quality Officer, Hotel Management
Dear Sarah,We are delighted to hear that your family had such a wonderful stay at our hotel! It's heartwarming to know that you all felt so welcome, and that the hotel's elegance and convenience exceeded your expectations.We are thrilled that you enjoyed our breakfast and the exceptional service from our staff. We look forward to welcoming you back in the future.Thank you for your kind words.Sincerely,
