Ratings based on 177 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 23 Aug 2024
Surprised how well maintained the rooms and elevators are. Small rooms, at least the one I had, but the rooms are very well thought out and nice room decor. Excellent location.
by A verified traveler from New York
Posted 10 Jul 2024
by A verified traveler
Posted 3 Jul 2024 on Hotels
Property is clean but rooms are very small not recommended for family with kids
Comment from Hotel Management
9 Jul 2024 by Baptiste - Guest Relation Manager, Hotel Management
Dear Mr. Sunder,Thank you for sharing your experience with us.We are pleased to hear that you appreciated the cleanliness of our property. We understand your concerns regarding room size, especially for families with children, and we regret that despite the upgrade offered to you, the room did not meet your expectations.Your feedback is valuable to us, and we will continue to work on improving our accommodations to meet the expectations of all our guests. If you have any further suggestions or specific preferences for your next visit, please do not hesitate to contact us directly.We hope to have the pleasure of welcoming you back and providing you with a more satisfying experience.Best regards,
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
Posted 10 Jun 2024
Everything was great. The staff is extremely helpful and friendly . The rooms decor is quite different art deco. It was always very well cleaned
Comment from Hotel Management
12 Jun 2024 by Jeanne - Guest Relation Manager, Hotel Management
Dear Omar, Thank you for your wonderful review! We are delighted to read that you had a great experience at Sofitel Le Scribe Paris Opéra. Our staff takes pride in being helpful and friendly, and it’s great to know you appreciated their efforts.We are also pleased that you enjoyed the unique Art Deco decor of our rooms and found them to be consistently well-cleaned. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 6 Jun 2024
There were security issues due to dignitaries visiting for D-Day commemoration and this caused street closures. The hotel was very considerate and let me know ahead of time about this and gave me alternative routes to take.
Comment from Hotel Management
12 Jun 2024 by Jeanne - Guest Relation Manager, Hotel Management
Dear Sharon, Thank you for sharing your experience on Expedia. We apologize for any inconvenience caused by the street closures due to the dignitaries visiting for the D-Day commemoration. We are pleased to read that our team was able to notify you in advance and provide alternative routes to ensure your stay was as smooth as possible.Your comfort and satisfaction are our top priorities, and we are glad that we could assist you during this time. We hope to welcome you back to Sofitel Le Scribe Paris Opéra in the near future.Best regards,
by A verified traveler
Posted 20 Apr 2024 on Hotels
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
10 Mar 2024 by Baptiste - Guest Relation Manager, Hotel Management
Dear Ms. Man-Ning,Thank you for taking the time to share your experience with us. We have noted your feedback regarding the lack of an early check-in and understand your disappointment.We understand that waiting for your room can be frustrating, especially if you arrive early in the morning. Unfortunately, we cannot always guarantee an early check-in before the official time of 3:00 PM.We do our best to accommodate our guests as soon as possible, but sometimes, there may be delays in room availability, especially when occupancy is high.We hope that despite this inconvenience, you enjoyed your stay with us and will consider giving us another chance in the future. If you have any further questions or concerns, please feel free to contact us directly.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to the hotel.Best regards,
by A verified traveler
Posted 10 Feb 2024 on Hotels
Comment from Hotel Management
17 Feb 2024 by Baptiste - Guest Relation Manager, Hotel Management
Dear Diana, We greatly appreciate your feedback! Here at Sofitel Le Scribe Paris Opéra, our primary goal is to ensure that each guest enjoys a remarkable and opulent stay with us. We're thrilled to hear that you had a delightful experience during your recent visit and look forward to the opportunity of hosting you again soon, where we aim to elevate your experience even further ! Should you require any assistance or have any special requests during your next trip to Paris, please feel free to contact us. We're always here to help make your stay truly unforgettable!Kind regards,
