Ratings based on 777 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Henderson
Posted 2 Jan 2025
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Marc-Antoine / Front Desk Manager, Hotel Management
Dear Jill,Thank you so much for taking the time to share your positive feedback and for giving us a 5 out of 5 rating! We are absolutely delighted to know that you had a great experience with us.It was a pleasure having you stay with us, and we truly hope to welcome you back in the near future.If there is anything we can assist you with for your next visit, please don’t hesitate to let us know.Kind regards,
by A verified traveler from Marine on St. Croix
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Marc-Antoine / Front Desk Manager , Hotel Management
Dear Christine, Thank you so much for your perfect rating! We are thrilled to hear that you had an excellent experience with us. Your feedback means a lot, and we hope to welcome you back for another fantastic stay soon!Kind regards,
by A verified traveler
Posted 19 Nov 2024
Such a great location and lovely boutique hotel. Staff were friendly and welcoming. Room was compact but bathroom was really big with a bath which was nice.
Comment from Hotel Management
20 Nov 2024 by Marc-Antoine / Front Desk Manager, Hotel Management
Dear Stéphanie, Thank you so much for taking the time to leave us a review! We are delighted to hear that you enjoyed our central location, the friendly service from our team, and the spacious bathroom with a bath. We truly appreciate your feedback and are always striving to make our guests' experiences even better.We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 6 Nov 2024
This property looked nothing like its pictures, it was old and run down once we went inside. They refused to give us a refund. We were very disappointed.
Comment from Hotel Management
9 Nov 2024 by Marc-Antoine / Front Desk Manager , Hotel Management
Dear Re'Shell,We’re sorry to hear that you were disappointed with your experience. Please allow us to clarify that we did speak directly with the Expedia representative regarding your concerns after you've contacted them. Our team requested that the agent inform you to come to the reception so we could address any issues in person and explore solutions together. However, we did not receive a visit from you at the reception during your stay. We value our guests’ satisfaction and are always here to help, so please don’t hesitate to reach out to us directly if there is anything further we can do for you.Kind regards,
by A verified traveler
Posted 7 Oct 2024
Loved the area but our room was as big as a closet. Very difficult to get dressed, could not blow dry my hair with no mirror. Barely fit one person. Staff not friendly. The area was amazing. Great food and very walkable.
Comment from Hotel Management
12 Oct 2024 by Marc-Antoine / Front Desk Manager , Hotel Management
Dear Linda,Thank you for your feedback. We are very sorry to hear that your room did not meet your expectations and that you found the space uncomfortable. We sincerely apologize for any inconvenience this may have caused during your stay.We also regret that you felt the service from our staff did not reflect the friendliness and professionalism we strive to provide. We take your comments very seriously and have sent you an email to discuss your experience further, as we would appreciate the opportunity to understand what went wrong and how we can improve.We’re glad to hear that you enjoyed the area and hope to welcome you back in the future to provide you with a better experience.Kind regards,
by A verified traveler
Posted 23 Sep 2024 on Wotif
Great stay, great location, terrific service. Highly recommend this property ..
Comment from Hotel Management
23 Sep 2024 by Joanna, Head Receptionist , Hotel Management
Dear Greg, Thank you for your feedback.We are glad to see that you had a good time with us. Thank you for your compliments regaridng or location!We hope to welcome you again in the future,Have a great day and stay safe, Best regards
by A verified traveler
Posted 13 Sep 2024
Everything was amazing
Comment from Hotel Management
13 Sep 2024 by Christian, front office, Hotel Management
Bonjourthanks so much for your reviewWe hope to accommodate you again in the futureBest regards FROM THE TEAM
by A verified traveler from Soquel
Posted 11 Sep 2024
My favorite hotel. Wonderful staff , always welcoming and accommodating.Grear breakfast.
Close to the metro.
Comment from Hotel Management
13 Sep 2024 by Joanna, Head Receptionist , Hotel Management
Dear Gayle, Thank you for your amazing feedback!That's always a great pleasure to welcome you in Relais Bosquet. Thank you for your compliments regarding our staff, breakfast and location of the hotel. We really hope to welcome you again very soon, Have a great day and stay safe, Best regards
