Ratings based on 455 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 15 Oct 2024
Huge hotel that had constant busloads of tourist. Very busy very noisy. Good breakfast buffet but hundreds of people passing through that line. Although staff did keep it moving and organized, and the food was fresh.
Comment from Hotel Management
4 Nov 2024 by Pullman Paris Montparnasse, Hotel Management
Dear Judith, Thank you for sharing your experience with us. We appreciate your kind words about our breakfast buffet and the efforts of our staff to keep things organized. We understand that the hotel's size and popularity may result in a lively atmosphere. We strive to provide a pleasant stay for all guests and are glad you enjoyed the fresh food. Your feedback is valuable to us. Warm regards, Andres Lopez-DafonteManager, Pullman Paris Montparnasse
by A verified traveler
Posted 3 Oct 2024
It was really lovely experience. Got an upgrade as complimentary coz i joined free membership at the check in.
Comment from Hotel Management
4 Nov 2024 by Pullman Paris Montparnasse, Hotel Management
Dear Umar,Thank you for sharing your positive experience at Pullman Paris Montparnasse. We are delighted to hear that you enjoyed your stay. Your feedback is truly appreciated. We look forward to welcoming you back for another exceptional stay. Kind regards, Andres Lopez-DafonteManager, Pullman Paris Montparnasse
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
4 Nov 2024 by Pullman Paris Montparnasse, Hotel Management
Dear Shaina, Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you again. Kind regards, Andres Lopez-DafonteManager, Pullman Paris Montparnasse
by A verified traveler
Posted 23 Sep 2024
Very clean and welcoming hotel. Close to train station making it easy to get around Paris. Not super close to the touristy stuff but not hard to get to via the subway. Way bigger and nicer room than you would find near attractions in Paris.
Comment from Hotel Management
4 Nov 2024 by Pullman Paris Montparnasse, Hotel Management
Dear Christian,Thank you for sharing your positive feedback. We are delighted to hear that you found our hotel clean and welcoming. Being conveniently located near a train station, we aim to provide easy access to all that Paris has to offer. We appreciate your kind words and hope to welcome you back soon.Kind regards, Andres Lopez-DafonteManager, Pullman Paris Montparnasse
by A verified traveler
Posted 23 Sep 2024
Sizable and clean room with pleasant views overlooking the city. Good staffs and house keeping. Delicious breakfast, but was a chaos for fining a table. Adequate space in Gym with well maintained and clean equipment. Security staffs in the lobby provided a safety feel. However, it is hard to stop strangers to get into the places for such a fairly large business hotel, as we experienced weird people were asking for exchanging currency in the restaurant.
Comment from Hotel Management
4 Nov 2024 by Pullman Paris Montparnasse, Hotel Management
Dear Jerry Sung,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the sizable and clean room with pleasant city views, as well as the good staff and housekeeping services. It's great to know that you found the breakfast delicious, although we apologize for the chaos in finding a table; we are actively working to streamline access to our breakfast area during peak hours.Your feedback on the currency exchange issue in the restaurant is duly noted, and we will look into ways to prevent such situations in the future. We hope to welcome you back for an even better experience.Kind regards, Andres Lopez-DafonteManager, Pullman Paris Montparnasse
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
5 Nov 2024 by Pullman Paris Montparnasse, Hotel Management
Dear Martijn,Thank you for your positive rating. We are delighted to hear about your experience. We look forward to welcoming you back soon.Warm regards,Andres Lopez-DafonteManager, Pullman Paris Montparnasse
by A verified traveler
Posted 19 Sep 2024
I love the staff, and the hotel was very comfortable and accommodating. Another thing that I enjoyed about the hotel was the entertainment.
by A verified traveler
Posted 17 Sep 2024
The fixed price taxi to the airport was not a fixed price. The hotel did not mention a city tax. The hotel staff recommended a bad dining place. The hotels policies are inflexible towards any human errors
Comment from Hotel Management
25 Sep 2024 by Andres Lopez-Dafonte , Hotel Management
Dear Mr.Amit, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations.We take your comments very seriously and want to assure you that our priority is to provide quality service to all our guests. We will immediately follow up on the points you mentioned, whether it's our staff recommandation or our booking confirmation details, in order to improve our services.If you would like, we would be happy to discuss this in more detail with you to better understand what happened and find a solution that satisfies you. Please feel free to contact us directly at H81898-GR1@accor.com so we can offer you a more personalized response.We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience during your next stay.Best regards, Andres Lopez-DafonteHotel Manager
