Ratings based on 158 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 20 Aug 2024
Beautiful Hotel and the services are the best..
by A verified traveler
Posted 2 Jul 2024 on Hotels
by A verified traveler
Posted 13 Apr 2024 on Hotels
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 8 Jan 2024
by A verified traveler from Exeter
Posted 31 Dec 2023
Unfortunately, our check in process was terrible. We had traveled all day and did not expect our rooms to be ready when we got there at noon so booked a tour and came back around 4:30pm. When we came at noon the person at the front desk told us she didn't know when our rooms would be ready because the family in them had a late check out. We did not need to be in the rooms until 4:30 so we didn't worry about it. when we returned at 4:30 the rooms were still not ready and we were told there was nothing they could do, the rooms just weren't ready. This is a 5 star hotel which charges 5 star hotel prices... check in is at 3pm. The staff was rude and unhelpful. We have stayed at numerous luxury hotels and have never had such a terrible experience.
Not only were the staff unhelpful but the service for breakfast was equally bad. Cream for the coffee never came, the orders were not taken properly and we were overcharged both mornings. Overall we were very disappointed in our stay. The only very friendly staff was the doorman.
by A verified traveler
Posted 20 Oct 2023
Absolutely amazing hotel. Everything was flawless luxury. Spotless rooms, friendly staff, beautiful property
by A verified traveler
Posted 16 Aug 2023
I want what I bay extra in the hotel back to my credit card account from you or thr hotel
