Ratings based on 949 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Did not enjoy our stay in Marne La Valle branch in Bussy St Georges. The hotel is really old and needs renovation, the room is too small and smells weird. Disappointing breakfast. The train station near this hotel is also unsafe, there were teenagers beating each other and throwing gas bomb when we stopped one time to go to this hotel. We got so scared as those people were all over the place and felt as if they will follow us until the hotel. Totally unsafe place to stay. Avoid this area and book in a different branch if you want to stay in a budget hotel such as this.
Comment from Hotel Management
28 Nov 2024 by Reception, Hotel Management
Dear Guest,Thank you for taking the time to share your experience. We sincerely regret to hear that your stay at our Marne-la-Vallée Bussy-Saint-Georges branch did not meet your expectations.We apologize that you found the room too small and not to your satisfaction. If we had been informed during your stay, we would have gladly offered you an alternative room to better suit your needs.Regarding the safety concerns near the train station, we deeply regret the fear you experienced. Unfortunately, the hotel cannot control incidents in public areas outside of our premises. However, we assure you that our hotel maintains strict security measures to ensure the safety of our guests.As for breakfast, it adheres to the brand's standards for our economic category. We will review your comments to identify areas for improvement.Your feedback is valuable to us, and we hope that, despite these issues, you will give us another opportunity to serve you better in the future.Best regards,Marne-la-Vallée Bussy-Saint-Georges Team
by A verified traveler
Posted 15 Nov 2024
Great place to stop when arriving late and wanting to be a Disney quickly the next day
Comment from Hotel Management
16 Nov 2024 by reception, Hotel Management
Dear customer,We thank you very much for taking the time to share your experience.We thank you very much for your positive comments and for the good mark which you gave to our hotel.We are glad that you enjoyed your stay.We hope to welcome you again soon.Sincerely
by A verified traveler
Posted 7 Nov 2024
I like the the location it was easy to commute to the city centre, the shops. The bed was too small and the soft mattress was a no no for a plus side. I developed body aches and pain. The staff were friendly but did not properly explained some information regarding the house keeping. Overall I will make recommendations to my friends.
Comment from Hotel Management
7 Nov 2024 by reception, Hotel Management
Dear customer,We thank you very much for taking the time to share your experience.We thank you very much for your positive comments. The mattresses at our hotel need to please the majority of our guests which means that some of our guests may find them too soft while some of our guests may find them too hard.Our hotel has 24 hour reception and some QR codes are available inside the lifts if one needs explanation available in many languages which are spoken by the majority of our guests.We are glad that you enjoyed your stay.We hope to welcome you again soon.Sincerely
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by reception, Hotel Management
Dear customer,We thank you very much for taking the time to give us a good mark.We are glad that you enjoyed your stay.We hope to welcome you again soon.Kindest Regards
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by reception, Hotel Management
Dear customer,We thank you very much for taking the time to give us a good mark.We are glad that you enjoyed your stay.We hope to welcome you again.Sincerely
by A verified traveler
Posted 31 Oct 2024
Friendly staff.15 mins drive for Disneyland Paris.
No wardrobe or any other cabinet.No fridge.
For a family they should provide from the check in 2 access cards.
Both lifts are requiring some maintenance.
Comment from Hotel Management
31 Oct 2024 by La réception, Hotel Management
Hello marius,Thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us improve our services on a daily basis.Customer satisfaction is our priority, but apparently we have not succeeded this time. If you give us the opportunity to regain your trust, we will be happy to offer you what our customers enjoy every day.Please accept, Madam, Sir, our distinguished greetings
by A verified traveler
Posted 28 Sep 2024
The staff was very helpful.
Comment from Hotel Management
29 Sep 2024 by Réception, Hotel Management
Dear Guest,Thanking you for your comments.
by A verified traveler
Posted 28 Sep 2024
Fantastic thank you
Comment from Hotel Management
28 Sep 2024 by La réception, Hotel Management
Bonjour Ricky,Merci beaucoup pour votre note de 5/5 et pour ce commentaire fantastique ! Nous sommes ravis que vous ayez apprécié votre séjour. Ce fut un plaisir de vous accueillir, et nous espérons vous revoir très bientôt.Cordialement,La réception
by A verified traveler
Posted 15 Sep 2024
1” min walk to station for Disney, basic but clean and is ideal for a couple of nights.
Staff helpful and pleasant, would return
Comment from Hotel Management
15 Sep 2024 by Reception, Hotel Management
Dear customer,We thank you very much for taking the time to share your experience.We thank you very much for your positive comments and for your mark.We are glad that you fully enjoyed your stay.We hope to welcome you again soon.Sincerely
by A verified traveler
Posted 6 Sep 2024
We only stayed one night before making our way to Disneyland Paris. It was basic but clean and comfortable. The staff member who was on the reception when we arrived at night was very pleasant and helpful. The staff member in the morning did not know how to charge for a coffee and it was a bit confusing. I think he was new. I wouldn't mind staying here again for the night as a stop over hotel.
Comment from Hotel Management
7 Sep 2024 by reception, Hotel Management
Dear customer,We thank you very much for taking the time to share your experience.We thank you very much for your positive comments and for your mark.We are glad that you enjoyed your stay.We hope to welcome you again soon.Sincerely
