Ratings based on 771 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Limassol
Posted 10 Nov 2024
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Comment from Hotel Management
10 Nov 2024 by Duty Manager (Adam), Hotel Management
Dear Paul,Thank you very much for your feedback!We trust that you made the most of your Parisian stay, and we hope that we contributed to making it memorable.The entire Team will be looking forward to your next visit!Kind regards,Front Office Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by RB, Hotel Management
Dear Mr Ketan,We'd hope you could provide more details regarding your stay.I am sorry to see that you are disappointed , feel free to contact us directly through the email mhrs.parst.ays@marriott.comYour satisfaction is our priority, we hope to have the pleasure to have your business again.I hope you will see an improvement during your next stay with us.Respectfully,The Paris Marriott Rive Gauche Team.
by A verified traveler
Posted 12 Oct 2024
Terrible service . Rooms not checked for air and heat thermostats, fridge not replaced which was not working trill the last night , charges to my credit card totally messed up from check in to check out . Returned to this property after 8 years. Will not come back . My son’s room TV did not work inspite of repeated requests to fix. Why are the rooms not checked out before assigning to guests . No compensation received inspite of a request.
Comment from Hotel Management
22 Oct 2024 by Duty Manager, Hotel Management
Dear Harish,Thank you for taking the time to share your feedback. I am truly sorry that your recent stay with us was such a disappointing experience, especially after returning to our property after many years. Please accept my sincerest apologies for the multiple issues you encountered, from malfunctioning amenities to billing errors.I regret that the thermostat, fridge, and television in your rooms were not in proper working order, and that your son's TV was not repaired despite your repeated requests. These are basic necessities that should have been checked and addressed before your arrival, and I am truly sorry that this was not the case. We are currently reviewing our room inspection procedures to ensure that future guests do not face similar issues.I also apologize for the confusion surrounding your credit card charges. I understand how frustrating this must have been, and I will personally look into the matter to ensure all discrepancies are resolved.Furthermore, I regret that we were unable to provide compensation during your stay despite your request. This should have been handled with more care, and I will review this with our team to improve how we respond to such concerns.Your loyalty is important to us, and I deeply regret that this stay did not live up to your expectations. Should you reconsider returning, I would be happy to personally oversee your next visit to ensure a smooth and enjoyable experience. Please feel free to reach out to me directly if you would like to discuss this further.Sincerely,Adam DECOTTIGNIESDuty Manager Responsable de GardeParis Marriott Rive Gauche Hotel & Conference CenterT: (01) 40 78 79 80M: adam.decottignies@marriott.com
by A verified traveler
Posted 8 Oct 2024
Good people
Comment from Hotel Management
22 Oct 2024 by Duty Manager, Hotel Management
Dear Juan,Thank you very much for your feedback and kind words!We trust that you made the most of your stay and we will be looking forward to your next visit.Kind regards,Front Office Team
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Duty Manager, Hotel Management
Dear rikhil,Thank you very much for taking the time to share your feedback!The entire Team will be looking forward to your next visit.Kind regards,Front Office Team
by A verified traveler
Posted 25 Sep 2024
Air conditioning was broken
Room was up to 30 degrees c
After 3 nights got a fan
Brought temperature down to 25
Wifi is 15 euros a day per connection
Were not told that in check in
Had a staff enter the room at 8 am and wake us up
Comment from Hotel Management
22 Oct 2024 by Duty Manager, Hotel Management
Dear judith,Thank you for taking the time to share your feedback with us. I am truly sorry for the discomfort and inconveniences you experienced during your stay, particularly with the air conditioning and other service issues. This is certainly not the standard we aim to provide, and I regret that your experience was not reflective of the quality you expect from Marriott.I apologize that it took three nights to provide you with a fan, and that the temperature in your room remained uncomfortably high during your stay. We understand how important a comfortable room environment is, and I will ensure that we improve our response time to such issues in the future.Additionally, I regret that you were not informed about the Wi-Fi charges upon check-in. Clear communication regarding all aspects of your stay is essential, and we will work with our front desk team to ensure guests are fully aware of any additional fees.Lastly, I apologize for the disruption caused by a staff member entering your room early in the morning. This should not have happened, and I will address this with our team to prevent such intrusions and ensure your privacy is respected.If there is anything further we can do to make amends for your stay, please do not hesitate to reach out to me directly. I hope you will give us another opportunity to provide the seamless and enjoyable experience you deserve.Sincerely,Adam DECOTTIGNIESDuty Manager Responsable de GardeParis Marriott Rive Gauche Hotel & Conference CenterT: (01) 40 78 79 80M: adam.decottignies@marriott.com
by A verified traveler from Dover, Delaware
Posted 25 Feb 2020
Loved the location. Easy to walk to many shops and restaurants. Historical sites are close. Breakfast is delicious with a wide range of food options; breakfast staff is friendly, helpful and courteous.
Comment from Hotel Management
3 Mar 2020 by Gwendal - Marketing Manager, Hotel Management
Dear guest,
Thank you for this great review and for highlighting our prime location in Paris.
We do hope to welcome you back for your next trip in Paris for another amazing experience with all our helpful and courteous team.
by A verified traveler from New York
Posted 11 Feb 2020
Rooms need a refresh. Doors and paiting make the room feel old. Location and general hotel is great.
Comment from Hotel Management
19 Feb 2020 by Marine, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience.
I am delighted that you enjoyed our hotel and its location.
However, I am sorry to learn that some of our services, especially your bedroom, did not meet all your expectations.
Please allow us to express our sincerest apologies.
The whole team strive to provide a superior service experience for every customer, therefore, your feedback is important to us.
We do hope that we will have the opportunity to welcome you back in our property so that your experience be fully satisfactory.
Best regards,
Marine, Marketing Assistant
by A verified traveler
Posted 6 Jan 2020
Iam very disapointed and not satisfy about my stay at this hotel in paris
Comment from Hotel Management
6 Jan 2020 by Valerie, Guest Relations, Hotel Management
We are sorry that you felt so let down during your stay with us and we appreciate your review we received via Expedia. Your feedback is very valuable to us and will assist us in identifying areas of our service which require attention.
It would be nice to hear from you to review your recent stay further, therefore should you wish to discuss this matter by all means, please do feel free to contact us at your convenience.
Kind Regards
by A verified traveler
Rive Gauche Marriott
Posted 5 Jan 2020 on HotelsI had stayed here once before with a tour group. We found a good price and decided to stay again. My wife got very ill with a virus(?) while eating at a nearby restaurant. One of the servers helped us back to the hotel and from there the staff at the hotel was amazing. They had a paramedic check on us, along with staff. Then called a doctor to come check her out. He came at a little after midnight and gave her some meds and prescription. This was absolutely above and beyond. They have won us over forever.
Comment from Hotel Management
6 Jan 2020 by Valerie, Guest Relations, Hotel Management
Dear William,
Thank you very much for taking the time to review our hotel on Hotels.com
It was an absolute joy to read your review about our property. We are so glad you had a great stay. Thank you so much for your comments regarding the staff, it is always a pleasure to read such feedback.
I do hope we will have the opportunity of welcoming you back in the near future.
Kind Regards
