Ratings based on 694 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 3 Dec 2024
Staff are very nice.
by A verified traveler from Hounslow
Posted 2 Dec 2024
Well the air conditioning does not get colder. Needs either filter changes for maintenance.
by A verified traveler
Posted 23 Oct 2024
The room was very hot because they control the heat and the air conditioner unit so the rooms were very hot ant times and when you open the windows you get some insect entering the room so it was a terrible experience there for me and my wife
by A verified traveler
Posted 7 Sep 2024
Mosquito all over the room, dirty toilets and bathroom.
The bed sheets were really dirty and filthy.
The fridge had fungus in it.
by A verified traveler
Posted 31 Aug 2024 on Hotels
by A verified traveler
Unless you want to spoil your trip never go here.
Posted 30 Aug 2024 on HotelsWe had a terrible stay. Rooms were dirty; our little boy had an insect bite. Staff does not speak a single word of English. (Luckily, one nice staff was there in the bar - friendly and nice). We asked for extra pillows, they never brought it. Area is quite bad as well. We left the hotel one night early despite paying for the hotel as we couldn't stay there. We booked it despite seeing lots of bad reviews, trusting in the Novotel brand! Big mistake. I still cannot understand on what basis they have been given a 4 star. Only good things are, Free parking and you can get a bus within 7 minute walking distance.
by A verified traveler
Posted 29 Aug 2024
Había un ratón que se movía libre en el area del desayuno
by A verified traveler
Posted 22 Aug 2024
Overall very good experience, staff were very accommodating. We did get bitten by mosquitoes but they were very quick to get our room changed and sort out the issue.
by A verified traveler
Posted 20 Aug 2024
Good environment with friendly staffs.
