Ratings based on 379 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Very friendly staff and nice property
by A verified traveler
Posted 10 Aug 2024
The hotel is not in the most ideal of locations, but the staff definitely made the stay pleasant. Access to public transportation was easy and very convenient.
Comment from Hotel Management
20 Aug 2024 by Céline BIDEAU , Hotel Management
Dear Carla , Thank you for your feedback! We’re glad to hear that our staff made your stay pleasant and that you found public transportation easy and convenient. We appreciate your comments about the location and will take them into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future!Regards Céline BIDEAU Reception and Customer Experience Manager
by A verified traveler
A convenient and comfie stay!
Posted 31 Jul 2024 on HotelsMy friend and I booked this hotel for a short stay in the city and really enjoyed our accommodations!
The hotel itself is nicely-located, with Garibaldi station just a short walk away! We used this station for most of our traveling around the city, but there’s also the Saint Ouen station not too far in the other direction! The area also felt safe overall, and we walked through the neighborhood at night several times over with no issues! The best thing about the location, though, is the grocery store that is practically adjacent to the hotel! We stopped in there so many times for food, drink, etc, and the guy running it was so sweet! There’s also a pharmacy right next to the grocery store and a Dominoe’s for late night eats!
We really appreciated that the hotel also had water dispensers in the lobby! This was great for filling up our water bottles to carry throughout the day in the summer heat!
The staff was also kind and the front desk held our bags for us for a few hours on our last day which was greatly appreciated!
Rooms were clean and comfortable, if a little barren, but our particular room had a wonderful west-facing window where the sunset really lit up the room beautifully!
Honestly would stay here again if we find ourselves in Paris in the future!
by A verified traveler
Posted 14 Jul 2024
the place was nice and so was the staff but around the hotel was a lettle sketchy and not so clean but it was easy to get to the majior spots around paris
by A verified traveler
Posted 5 Jul 2024
This supposed to be a 4 star hotel. I don't know why they rate hotels in Europe so bad. To me this was the equivalent to 1 star or hostal. Bad service, only one person in a small reception, we had to wait in line for check in. Very small room, the windows were so dirty, I don't think they cleaned them ever, no TV in English or other options. For not having any amenities they could do better. Overall dirty, the reception smelled bad. Location was ok, bad not a nice neighborhood.
Comment from Hotel Management
19 Jul 2024 by Céline BIDEAU , Hotel Management
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay did not meet your expectations and that you encountered several issues.I want to assure you that we take your comments seriously. We are reviewing our cleaning procedures and amenities to address the concerns you’ve raised about the room, the windows, and the reception area. Additionally, we will evaluate the staffing at check-in to improve efficiency and ensure a smoother experience for our guests.Regarding the location, we understand that it may not always meet everyone's preferences, and we appreciate your feedback on this as well.Your experience is important to us, and we are committed to making the necessary improvements. We hope you might consider giving us another chance in the future.Best regards,Céline BIDEAU Reception and Customer Experience Manager
by A verified traveler
Posted 3 Jul 2024
Good location to travel in and out of Paris. Small coffee shop/boulangerie just outside, nice touch.
Comment from Hotel Management
4 Jul 2024 by Céline BIDEAU , Hotel Management
Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient for traveling in and out of Paris. We strive to provide a prime location that enhances our guests' experiences, and it’s wonderful to know that we succeeded in this regard.We are also pleased that you enjoyed the small coffee shop/boulangerie just outside the hotel. We agree that it adds a charming touch to the neighborhood, offering a delightful and authentic Parisian experience right at your doorstep.Your positive comments are greatly appreciated and serve as encouragement for our team to continue delivering exceptional service. We hope to have the pleasure of welcoming you back in the near future.Thank you once again for choosing to stay with us.Warm regards,Céline BIDEAU Responsable Réception et Expérience Client
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
4 Jul 2024 by Céline BIDEAU , Hotel Management
un grand merci pour votre note ! A bientôt Céline BIDEAU Responsable Réception et Expérience Client
by A verified traveler
Posted 24 Jun 2024
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Céline BIDEAU , Hotel Management
Nous vous remercions d'avoir choisi notre hôtel pour votre récent séjour et d'avoir pris le temps de nous donner une note.Nous avons remarqué que vous avez attribué une note de 4 et nous serions très reconnaissants si vous pouviez nous fournir plus de détails sur votre expérience. Vos commentaires sont précieux pour nous et nous aident à améliorer continuellement nos services.Pourriez vous, s'il vous plaît, nous en dire plus sur les points suivants :Les aspects de votre séjour que vous avez particulièrement appréciés.Les domaines où vous pensez que nous pourrions nous améliorer.Toute suggestion ou recommandation que vous pourriez avoir.Nous vous remercions par avance pour votre retour et espérons avoir l'opportunité de vous accueillir à nouveau très bientôt.Cordialement,Céline BIDEAU Reception and Customer Experience Manager
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Céline BIDEAU , Hotel Management
Un grand merci pour votre note !A très vite Cordialement,Céline BIDEAU Reception and Customer Experience Manager
