Ratings based on 32 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
2.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
by A verified traveler from ASHBURN
Posted 24 Mar 2024
Need air conditioner working
Comment from Hotel Management
26 Mar 2024 by MATTHIEU, Hotel Management
Good morning,We understand your feelback, but in March we are still in Winter season and the Air conditioner is not still fonctionnal.We hope your coming back in our hotel and do everything to make your next travel wonderffull.Best regards,Matthieu T.Chief reception
by A verified traveler
Posted 4 Jan 2024
by A verified traveler
Posted 3 Nov 2023
by A verified traveler
Posted 27 Sep 2023
The rooms are too small for the price . But Denver at reception is AMAZING AND so helpful
Comment from Hotel Management
2 Oct 2023 by MATTHIEU, Hotel Management
Madam/Mr REMY,We thank you for taking the time to write to us following your stay at Mercure Paris Opéra Lafayette. We are sorry that the service did not meet your expectations, particularly because of the size of the room, and we ask you to accept our most sincere apologies. Hotel rooms in the very center of Paris can be smaller than elsewhere, especially classic rooms, as described on our site. For a future stay, do not hesitate to book our Superior rooms which offer much more space. Looking forward to welcoming you soon, we ask you to believe, Madam/Sir, in the expression of our best feelings.Matthieu T. Reception manager
by A verified traveler
Posted 2 Jul 2023
by A verified traveler
Posted 3 Jun 2023
Rooms far to small.
by A verified traveler
Posted 22 Jul 2022 on Hotels
It’s so bad experience
by A verified traveler from Highland
Posted 8 Jun 2022 on Orbitz
Great location to great food and transportation!
by A verified traveler
So disappointing we left !!!!!
Posted 4 Apr 2022 on HotelsI feel cheated and have consequently discovered the hotel advertised as 3star.
Upon leaving the hotel the staff admitted to being embarrassed. But there is no one else there.
It is a poorly managed budget hotel. Surrounded by better hotels.
This is a horrible misrepresentation from the moment you step inside the door. It is not a 4 star hotel.
The staff don’t even stand behind the front desk. As they are trying to make the empty bar area/reception seem “full”.
The “classic double room” just about accommodates a bed, there isn’t enough room for towels in the bathroom!
There is a shower, sink & toilet with a sliding door. The toilet door doesn’t close as the “desk” blocks the door. No room
There is one hook for a towel so if you have 2 guests you have no room for wet towels.
The shower is fine but the shower hose is a grey plastic tube, adding to the poor quality of room.
They supplied paper cups in toilet for tooth brush as due to the lack of room. There is no area/shelf for toiletries at sink.
It is that small.
The wardrobe had been filled with a fridge and safe. The rest of wardrobe can’t hold a coat or dress. Just some t’s and shirts.
There are no luxury in this hotel room. It is not 4 star at any level.
There is little or no sound proofing. You will hear your neighbors arrive and leave plus chat.
Horrible
Comment from Hotel Management
14 Apr 2022 by Laetitia NIVET - Hotel Manager, Hotel Management
Dear Sir
Definitely, our hotel is a four star hotel, we have been labelled on decembre 2021 by tourisme ministry as one.
If our staff was so "emabarrassed", it was about you, who insisted we do not deserve our 4-stars.
I am sorry if the hotel did not meet your expectations :
- no, there is no reception with a desk : our staff is not hidden behing a desk to welcome you, they are IN FRONT OF YOU !
- yes, the soap is in a recycled plastic device, from the very famous "NUXE" brand
- yes, the classic room, as described on the website, is a "small room". We did not lie about it. For a bigger room, you could have chosen the Superior or Privilege room for a better comfort
Again, I am sorry if you weRe not satisfied.
Sincerely
