Ratings based on 778 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
This is a renovated old hotel; the rooms are somewhat smaller by American standards, but the views from the windows are lovely & the amenities—particularly the breakfast—are lovely.
Comment from Hotel Management
13 Sep 2024 by Chau - Front Desk, Hotel Management
Dear Mr. Russell,Thank you for your kind review! We're glad to hear you enjoyed the charm of our renovated hotel and appreciated the lovely views from the windows. While our room sizes may differ from typical American standards, we're happy that the amenities, especially the breakfast, made your stay more enjoyable. We hope to welcome you back on your next visit!Best regards,
by A verified traveler
Posted 27 Jul 2024
Was good but rooms are smaller than what they look.. not walkable to any attractions, but fully connected via public transportation
Comment from Hotel Management
21 Aug 2024 by Soline, Hotel Management
Dear Simarpreet,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel well-connected via public transportation, making it easy to get around the city.We understand that you were not satisfied with the size of your rooms. I see that you booked a Standard Double Room, transparently indicated on our website and on expedia at a surface area from 12m². For a next stay, we invite you to reserve a Privilege room or Privilege suite, more spacious, endowed with a bedding upscale Mercure, and of various services like a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers.We hope to have the opportunity to welcome you back and provide a more comfortable experience on your next visit.Best regards, Soline - Assistant Front Office Manager
by A verified traveler
Posted 21 Jul 2024
Not all the rooms come with a balcony- room size is a little small- overall great hotel and excellent service!
Comment from Hotel Management
22 Jul 2024 by Mathilde, Hotel Management
Dear Rita,Thank you for sharing your feedback following your stay at the Mercure Paris Opéra Garnier Hotel & Spa. We are pleased to hear that you found our hotel overall great with excellent service.We understand your disappointment regarding the balcony. Indeed, we have a limited number of rooms with balconies, and we recommend requesting one in advance so we can do our best to satisfy your request (subject to availability).For your next visit, we suggest considering one of our Suite Privilege rooms, which offer even more space and additional comfort to enhance your stay.Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back soon.Best regards, Mathilde - Reception
by A verified traveler
Posted 16 Jul 2024
The staff is very friendly and helpful. We have had a fantastic stay. The room and view was great. Buffet breakfast is very good. Perfect location and nearby metro. We would definitely stay again next time.
Comment from Hotel Management
16 Jul 2024 by Chau - Front Desk, Hotel Management
Dear Cheryl,Thank you for sharing your experience at Mercure Opera Garnier Hotel & Spa.We are very happy to read that our location, breakfast, room and most of all our friendly and helpful staff made your trip enjoyable. Thank you again for choosing our hotel and we look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Chau - Front Desk, Hotel Management
Dear Mr. Morifuji,Thank you for your positive review regarding your stay at the Mercure Opera Garnier. We are glad to hear that you had a pleasant stay and we hope to welcome you back soon.Best regards,
by A verified traveler
Posted 22 Jun 2024
We were extremely disappointed with the service and staff at the property. We called a day ahead to confirm the room, and confirm the names of who would be arriving. The lady that answered the phone took down the names and said everything was set. The following day, upon arrival, they suddenly couldn't find the reservation, told us we arrived a day late, and said the wrong people had arrived. They had apparently given the room away, so they finally put us into a small room after an hour of going back and forth on the reservation. Very unhelpful and unprofessional service, despite us trying to make it as clear and simple in advance. Very dissapointed.
Comment from Hotel Management
25 Jun 2024 by Carla, Hotel Management
Dear Natasha,First of all, thank you for taking the time to share a comment following your family's stay among us at Mercure Paris Opéra Ganrier Hotel & Spa.We are all deeply sorry about the inconvenience upon arrival despite the information you provided by telephone in advance. Be sure we will discuss this situation within the reception team in order to not let this happen again.I still hope they enjoyed their stay in Paris and took pleasure assisting the Roland Garros event.We will be pleased to have the opportunity to better serve you in the future. Kindest Regards,Carla - Front Desk Assistant Manager
by A verified traveler
Posted 20 Jun 2024
Great Staffs and Clean Room. Transportation is convenient.
Comment from Hotel Management
22 Jun 2024 by Tom - Front Desk, Hotel Management
Dear Yeo Jin,We very much appreciate your feedback regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa.We are glad to receive such a positive feedback !We will make sure the staff is aware of your compliments, from the reception to the housekeeping.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tom - Front Desk
by A verified traveler
Posted 20 Jun 2024
Great staffs and clean room. I would like to go back to this hotel if I can go back to Paris next time.
Comment from Hotel Management
22 Jun 2024 by Tom - Front Desk, Hotel Management
Dear Young Joon,We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa.It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm glad to hear that you enjoyeds the cleanliness and the staff of our hotel.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tom - Front Desk
by A verified traveler
Posted 30 May 2024 on Hotels
Comment from Hotel Management
22 Jun 2024 by Tom - Front Desk, Hotel Management
Dear Hannah,We very much appreciate your feedback regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa.We hope you enjoyed your stay and Paris. We stay at your disposal if you want to elaborate more about your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tom - Front Desk
by A verified traveler
Posted 7 May 2024
The room was significantly smaller than depicted in the photos, catching us off guard. Being tall myself and with my partner on the larger side, the cramped quarters were a real disappointment. Adding to the frustration, the room's location proved to be unbearably noisy, with constant honking and blaring sirens disturbing our sleep.
Upon expressing our concerns, the staff offered to store our luggage to free up some space, which felt like a temporary fix for a larger problem. Later, when we craved some wine, we waited patiently for service, but after around 10 minutes without any sign of assistance, we decided to abandon the wait and head across the street to the bar instead. Definitely will not be returning
Comment from Hotel Management
10 May 2024 by lucie, Hotel Management
Dear Cécile,Thank you for taking the time to share your experience at Mercure Paris Opéra Garnier Hotel & Spa. We are sincerely sorry to hear that your stay did not meet your expectations.Please rest assured that customer satisfaction is our top priority, and we take your feedback very seriously. We have noted your concerns and will use your feedback to improve our services and facilities to prevent such situations from occurring in the future.We understand that these corrective measures may not fully compensate for the inconvenience you experienced, but we sincerely hope that you will give us the opportunity to welcome you again in the future and provide you with an experience that truly reflects the quality and service we constantly strive to achieve.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you again in the near future.Best regards,Lucie - Assistant Front Desk Manager
