Ratings based on 482 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 20 Dec 2024
Lo que me gustó fue el diseño de la habitación, el desayuno está muy bien, el barrio es agradable y se siente seguro. Al principio estaba preocupada por el uso de tecnología para abrir la puerta, un día llegué con el celular casi descargado y tuve miedo de no poder entrar a la habitación
Comment from Hotel Management
20 Dec 2024 by Makom Pereire, Hotel Management
Dear Maria, Thank you for your feedback! We're thrilled that you enjoyed the design of the room, the breakfast, and found the neighborhood pleasant and safe. We understand your concern regarding the technology used to open the door, especially with the fear of running out of battery. We're constantly working to improve the experience and ensure that the entry system works smoothly for all guests, so we truly appreciate your input.We hope to welcome you again soon with a more seamless experience!Best regards
by A verified traveler
Posted 16 Dec 2024
I liked how clean my room was and you ask for something else and they would get it thank you
Comment from Hotel Management
19 Dec 2024 by Team Makom Pereire, Hotel Management
Thank you for your kind words Mr Wayne. We’re delighted to hear that you appreciated the cleanliness of your room and the assistance provided. It’s always our goal to ensure our guests have everything they need. We look forward to welcoming you again in the future!
by A verified traveler
Posted 15 Dec 2024
My stay here was really great! Despite not having a receptionist per say they do usually have a staff member there during the day and also one at nights.
Room decor was top tier! Which was a pleasant surprise. Didn’t see that design in the photos.
Sebastian was really friendly and helpful.
We walked to the arc de triumphe a few times (under 20 minutes).
Breakfast at the hotel is a bit limited.. so I would suggest going down early to eat. They don’t seem to prepare much food.
There’s a restaurant right next to the hotel, however I didn’t eat there. Not sure if it is good.
Shops aren’t that close… but if you’re willing to walk about 10-15 minutes to the main roads you can find bakeries and shops.
To note if you have a toddler:
I came with a toddler, I had to climb a few steps and use the lift with the push chair which was a bit frustrating, hallways are also quite narrow and lift is tiny and I couldn’t get the room changed. It’s a Little less convenient with a toddler that needs a push chair but not impossible
Comment from Hotel Management
16 Dec 2024 by Team Makom Pereire, Hotel Management
Thank you for your feedback! We're thrilled to hear that you enjoyed your stay, especially the room decor and the helpfulness of our staff, particularly Sebastian. We appreciate your comments regarding the breakfast and the convenience of the location, and we’ll certainly take note of your suggestions. We apologize for any inconvenience caused by the stairs and lift with a stroller; we understand how that can be frustrating, and we'll look into ways to improve accessibility for families. We hope to welcome you back soon!
by A verified traveler
Posted 11 Dec 2024
I was never able to open the door of my room with the code sent to me several times. Never got fixed.
The room was not replenished with more coffee, creamer, etc and the dirty cups were not replaced.
It’s always inviting to have a friendly staff at a hotel.
Comment from Hotel Management
11 Dec 2024 by Team Makom Pereire, Hotel Management
Thank you for your feedback Mrs Vasquez. We are sorry to hear that you experienced difficulties during your stay. We did assist you with your reservation and were available whenever you needed help. After reviewing the situation together, we found that the QR code worked perfectly, but you were having trouble using it.Regarding the room, housekeeping was done every two days as part of our standard service. However, we were always available and reachable if you needed extra coffee, creamer, or anything else, and we would have been happy to assist with that.We appreciate your comments and will continue working to improve our guests' experience. We hope to welcome you again in the future!
by A verified traveler
Posted 9 Dec 2024
The worst wifi service I’ve ever had at a hotel
Comment from Hotel Management
9 Dec 2024 by Team Makom Pereire, Hotel Management
Wow, that's surprising! This is actually the first time we've received a complaint about our Wi-Fi service. We're sorry to hear that your experience wasn't up to expectations. We'll definitely look into it to make sure everything is working properly for future guests!
by A verified traveler
Posted 25 Nov 2024
Very nice hotel with not reception, pricey but comfortable
Comment from Hotel Management
6 Dec 2024 by Makom Pereire , Hotel Management
Dear Roman, Thank you for your review! We're glad to hear you found the hotel comfortable. As we don’t have a traditional reception, we aim to offer a more self-sufficient and modern experience for our guests. We appreciate your feedback and hope to welcome you again soon!
by A verified traveler
Posted 25 Nov 2024
Accès in the room .ussing QR code is not essy.
Comment from Hotel Management
6 Dec 2024 by Makom Pereire , Hotel Management
Dear Abdul, Thank you for your feedback! We apologize for the inconvenience you experienced with the QR code access. We understand that it can sometimes be tricky, and we’re working on improving the system to make it more user-friendly. We appreciate your patience and hope to provide a smoother experience in the future!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
6 Dec 2024 by Makom Pereire, Hotel Management
Dear Ana Sofia, Thank you for your feedback. We're sorry to hear that your experience didn't fully meet your expectations. If you could share more details about what didn't work well during your stay, we'd love to improve for future guests. We appreciate your input and hope to have the opportunity to serve you better next time!
