Hôtel Flanelles Paris Reviews

Dear Reshma, Thank you so much for taking the time to write about your experience at Maison ELLE. We are delighted to know that you enjoyed your new beautiful Parisian home. We are looking forward to welcome you again. Best, Eugénie & the Maison ELLE team

Dear Dalila, Thank you so muche for taking the time to rate your experience at Maison ELLE. We are delighted to know that you enjoyed your stay in your Parisian home. Best, Eugénie & the Maison ELLE team

Dear Celia, Thank you for sharing your thoughts and feedback. We are delighted to read that you found our team welcoming and that you took advantage of our premium location, near public transport and touristic sites. We sincerely regret that your experience with the room temperature has not met your expectations, especially during such a special occasion as your wedding anniversary. We had the pleasure to set up a nice surprise decoration upon your arrival in your room, we hope you liked it. As you mentioned, our heating and cooling system works hotel-wide, and we understand how the unexpected warmth in Paris may have caused discomfort. We have since switched the system to cooling to ensure your comfort for the rest of your stay. We’re also sorry to hear that the room lighting was not to your liking. The room you selected does feature a large window with a street view. We realize that the natural light from the street view may not be as bright as expected due to current weather conditions. However, we hope that the spaciousness of your premium room enhanced your overall experience. In addition, as we aim to offer a more environmentally friendly experience to our guests, we don't change the bed linens and towels every day, but every 3 nights as explained in our Room Directory. Our guests are welcome to asks us of they wand their room linens changed early. As you said, our team worked hard to answer your expectations. As a gesture of our apology, we offered you one of our best suite to enjoy the rest of your stay in. Our hotel manager also offered you to refund the remaining of your stay if you wanted to change hotel. Once our technicians switched the entire hotel’s system to cooling mode, our receptionist checked in to ensure your room was comfortable, and you confirmed that everything was satisfactory Thank you again for sharing your feedback after your stay at Maison ELLE. Eugénie & the Maison ELLE team

Dear Moya, The whole Maison ELLE team is delighted to read that you enjoyed your Parisien stay. We are happy to know that you took advantage of our premium localisation near public transport and touristic sites. We are looking forward to welcoming you in our more spacious rooms such as our Premium, Junior Suite and Suites. Eugénie & l'équipe Maison ELLE

Cher Yihan, Tout l'équipe Maison ELLE est ravie de savoir que vous avez apprécié votre séjour. Nous avons hâte de vous accueillir de nouveau dans votre maison parisienne. Eugénie & l'équipe Maison ELLE

Dear Sheila, The whole Maison ELLe team is delighted to read that you found your stay in your Parisian home excellent ! We are looking forward to welcoming you again. Eugénie & the Maison ELLE team

Dear Justine, The whole Maison ELLE team is delighted to read that you enjoyed your room and our prime location during your stay in your Parisian home. We strive everyday to make our guest's stay memorable and we are glad to know that you appreciated your Eiffel Tower visit. We are looking forward to welcoming you again !Eugénie & the Maison ELLE team

Dear Kimbra,Thank you for your glowing review! We're thrilled to hear that your stay at Maison ELLE was such a memorable one. Flo will be especially delighted to know how much you appreciated his personalized recommendations and insights, which made your trip even more special. Your kind words are our team best motivation !We’re also glad you enjoyed our modern rooms, cozy beds, and thoughtful touches like the refreshments and breakfast offerings. It’s wonderful to hear that our location added to your experience as well, putting you right in the heart of Paris’s most iconic avenues.We can’t wait to welcome you back to your Parisian home!Warm regards,Eugénie & The Maison ELLE Team

Dear Nilaphone,Thank you for your excellent feedback. We are delighted that you could appreciate your stay at Maison ELLE. We hope we'll have the pleasure to be your host again, very soon.Sincerely,Giorgio and the reception team

Dear Lisa,Thank you for your excellent review. We are delighted that you could appreciate your stay at Maison ELLE. We are looking forward to welcoming you on many future occasions.Sincerely, Giorgio and the reception team