Ratings based on 948 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
Great staff, room cleaning happens once a day. Wonderful place to stay!
Comment from Hotel Management
13 Jan 2025 by Bertrand AUBRY, Adjoint de Direction – Assistant M, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are thrilled to hear that your stay at Libertel Canal Saint-Martin was a memorable one.We are delighted that you enjoyed the professionalism of our staff, the cleanliness of our rooms, and the overall experience during your time with us. Our team takes great pride in delivering exceptional service, and it is always encouraging to receive such positive feedback.It would be a pleasure to welcome you back. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager
by A verified traveler
Posted 6 Jan 2025
Incredibly friendly night staff, reasonable sized rooms in very central location for price. super close to bobo canal saint martin district, tres cool!
Comment from Hotel Management
13 Jan 2025 by Bertrand AUBRY, Adjoint de Direction – Assistant M, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are truly heartened to receive your positive remarks about your recent stay at Libertel Canal Saint-Martin.We are delighted that you appreciated our attentive night staff, our hotel's central location in the heart of Paris, and the proximity to the vibrant Canal Saint-Martin district. It is great to know that our efforts to provide a comfortable and convenient base for your Parisian adventures have been recognized.It would be a pleasure to welcome you back. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Bertrand AUBRY, Adjoint de Direction – Assistant M, Hotel Management
Cher hôte,Merci pour ce superbe commentaire.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Nous espérons vous recevoir une nouvelle fois très bientôt.Bien à vous,Bertrand AUBRY, Adjoint de Direction – Assistant Manager
by A verified traveler
Posted 24 Dec 2024
I didnt like the carpet in the room because it gets easy dorty over time. The bed wasnt that confortable and a whole in the middle. But all in all it was a clean and tidy room.
Comment from Hotel Management
27 Dec 2024 by Bertrand AUBRY, Adjoint de Direction – Assistant M, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are pleased that you found the room to be clean and tidy. Our team works diligently to ensure that all guest accommodations are well-maintained and welcoming.However, we regret to hear that certain aspects of your room did not fully meet your expectations. While our carpets are chosen for their durability and aesthetic appeal, we understand your concerns about cleanliness and will take your feedback into consideration. Regarding the bed, comfort is a priority for us, and we apologize for any inconvenience you may have experienced. Our beds are selected with the aim of providing a restful sleep, and we regret that we fell short in this regard during your stay.Finally, we are delighted that you were satisfied with the service provided by our dedicated staff. It is always encouraging to know that our efforts to offer professional and courteous service are appreciated by our guests.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager
by A verified traveler
Posted 13 Dec 2024
The hotel has lovely staff who are accommodating and speak multiple languages, the rooms are compact but comfortable and have sliding doors to the bathroom as to not take up space in the room. However from our room you could hear the noise of the city up until 2am this wasn’t a problem for us although it may be for families with young children.
Comment from Hotel Management
27 Dec 2024 by Bertrand AUBRY, Adjoint de Direction – Assistant M, Hotel Management
Dear Ms. Louise,Thank you for the time taken to share your experience of staying with us.We are thrilled that you found our staff accommodating and that the compact design of our rooms, complete with sliding bathroom doors, contributed to a comfortable experience. It's wonderful to hear that the room cleanliness and the overall condition of the hotel met your expectations.We understand that some guests may be sensitive to the vibrant city life surrounding our hotel, and we apologize for any inconvenience caused by the noise. Our hotel is situated in the heart of Paris, which can sometimes come with the city's soundtrack. We do offer rooms that are located towards the backside of the hotel for a quieter environment and would be more than happy to accommodate such a request in the future.Nonetheless, we are pleased to know that our service was a highlight of your stay. Our prime location near the picturesque Canal Saint-Martin and the beautiful Park des Buttes Chaumont, along with easy access to the Metro, allows our guests to explore Paris with ease. We hope that you also had the opportunity to enjoy our diverse breakfast options, designed to provide a balanced start to the day with organic and fair trade products.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager
by A verified traveler
Posted 3 Dec 2024
Nice hotel for the price. Only flaw was I asked for separate twin beds and they were joined together as a double.
Comment from Hotel Management
5 Dec 2024 by Bertrand AUBRY, Adjoint de Direction – Assistant M, Hotel Management
Dear Sir, Thank you for sharing your experience with us.We are glad that you found our central location convenient being within walking distance of major city attractions and some tube stations.We are sorry about the apparent misunderstanding with the beds, our reception team would have been more than happy to assist you find a room more suited to you depending on availability.We hope we will have the opportunity to see you again in the future. Best regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager
by A verified traveler
Posted 1 Dec 2024
The hotel is basic and offers good value for money. The area is noisy though.
Comment from Hotel Management
5 Dec 2024 by Bertrand AUBRY, Adjoint de Direction – Assistant M, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are delighted that you found our hotel to offer good value for money and that you were pleased with the overall cleanliness and condition of our hotel. Your appreciation of our service is particularly rewarding for our team, and we are glad that our efforts to provide a comfortable and welcoming atmosphere have been recognized.Nonetheless, we understand your concerns regarding the noise in the area. Our central location in the vibrant heart of northern Paris does mean that the urban environment can sometimes be lively. We strive to provide a tranquil oasis for our guests, and we regret any inconvenience you experienced. For future visits, we recommend requesting one of our courtyard-facing rooms, which are known for their quieter ambiance.Finally, we hope that despite the noise, you were able to enjoy the proximity to picturesque spots such as Canal Saint-Martin and Park des Buttes Chaumont. With Metro Jaures just a short walk away, our guests have the advantage of easy access to the many famous sites Paris has to offer.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Bertrand AUBRY, Adjoint de Direction – Assistant Manager
by A verified traveler
Posted 18 Nov 2024
Room was ok. Bathroom was clean but too close to the bed. Staff was helpful. Restaurants and train station close by made it a convenient place to stay in.
Comment from Hotel Management
18 Nov 2024 by Bertrand AUBRY, Adjoint de Direction – Assistant M, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are pleased that you appreciated the helpfulness of our staff, as well as the hotel's convenient location close to restaurants and the train station. It is also gratifying to know that the cleanliness and overall condition of Libertel Canal Saint-Martin met your expectations, reinforcing our commitment to providing a comfortable and welcoming environment.Nonetheless, we regret that the proximity of the bathroom to the bed in your room detracted from your experience. While our rooms are designed to optimize space and ensure comfort, we understand that layout preferences may vary and we apologize for any inconvenience this may have caused.Finally, we are delighted that our service left a positive impression, and we hope that you also enjoyed the classical décor and views of the Parisian facades from your room. The central location of our hotel not only provides easy access to public transport but also to many of Paris's famous sites, which we hope added value to your stay.It would be a pleasure to welcome you back. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager
by A verified traveler
Posted 14 Nov 2024
One of the worst hotel receptionists i've met. Got there at 12pm a bit too early to check in which was faire enough, receptionist told us to come back at 2pm when check in opens. We wanted around and sat in a cafe and cam back at 2pm. She said the room isnt ready yet and to wait 5 mins. we waited 25 before i asked if it was perhaps ready yet. she told me she cant say when its ready and that check in opens at 2 but it could be anytime after and that was the hotel policy? meaning we could be waiting there until anytime after as in like 7pm and told us to go away out for the day and come back. We said we would like to go to the room to change for dinner etc but she was so so rude saying she doesnt know when the room will be ready and to go away. Honestly i sat there crying waiting an hour and 10 mins in the lobby after an 8 hr flight with no apology and the receptionist just saying stop crying. she was speaking french to another woman who was also super rude not knowing that i speak french. Room was small and smelly food from street came right inside. Just dont go here, not worth the agro or stress
Comment from Hotel Management
18 Nov 2024 by Bertrand AUBRY, Adjoint de Direction – Assistant M, Hotel Management
Dear Madam,Thank you for taking the time to let us know your opinion of your recent stay.We are truly sorry to hear about the unsatisfactory experience you encountered during your stay, particularly with the reception service and the wait time you endured. Check-in at our hotel typically begins at 2pm, and we understand how important it is for our guests to be able to settle into their rooms after a long journey. It is regrettable that this was not your experience, and we offer our sincere apologies for any inconvenience caused.Moreover, we are distressed to learn about the discomfort caused by the room size and the scent that you found unwelcoming. Our hotel is indeed located in a vibrant area of Paris, and while this usually adds to the charm of the stay, we apologize if it had the opposite effect during your visit. Furthermore, we regret that the cleanliness and condition of the hotel did not meet your expectations, as we pride ourselves on maintaining high standards of cleanliness and guest satisfaction.Finally, we apologize for any miscommunication or perceived rudeness from our staff. Providing courteous and professional service is a cornerstone of our hospitality, and it is apparent we fell short in this instance. We will follow up on this with our team to ensure our usual high standards going forward.We hope to welcome you again in the future. Best wishes,Bertrand AUBRY, Adjoint de Direction – Assistant Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Bertrand AUBRY, Adjoint de Direction – Assistant M, Hotel Management
Chère Madame,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous recevoir une fois encore pour une expérience toujours de qualité. Cordialement,Bertrand AUBRY, Adjoint de Direction – Assistant Manager
