Ratings based on 966 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
NOISY. NO CONTROL BY THE STAFF. WORST STAY THAT I HAVE EVER DONE. PERIOD.
!
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 22 Oct 2024
The air condition was not working and the only window in the room cannot be opened. The clerk at the front desk promised that a room change would be possible after the manager comes to work the next day, but then he said that the hotel is fully booked and room change is not possible. The bathroom smells like piss. The bed sheets and towels had stains. And the breakfast staff were rude and micro-managers. The hotel is really old and needs a major renovation before receiving more guests.
Comment from Hotel Management
3 Nov 2024 by Naoufal, Hotel Management
Hello GilbertThank you for taking the time to share your impressions. We are sincerely sorry to hear that your stay did not live up to your expectations, and we apologize for the inconvenience encountered.Regarding the air conditioning and opening the window, we understand how important these aspects are for your comfort. We have noted your comments, and we are taking steps to resolve these technical issues quickly. Regarding the room change, it is regrettable that we were not able to relocate you as initially proposed, and we understand the disappointment that this may have caused.We hope to have the opportunity to welcome you again to give you a much more pleasant experience. Do not hesitate to contact us directly for any specific request, we will be happy to assist you.Kind regards,
by A verified traveler
Posted 20 Oct 2024
You get what you pay for, including the attitude from couple of staff!! Majority of staff were really nice but you remember the obnoxious one!
The two executive rooms I took were quite big and were maintained very well. The breakfast was good too. Loved it!
Probably I should have read the description better, I was expecting atleast a water kettle and tea facility in the room.
Comment from Hotel Management
3 Nov 2024 by Naoufal, Hotel Management
Hello Almas Thank you so much for sharing your experience with us. We are delighted that you enjoyed the size and maintenance of our executive rooms, as well as our breakfast! We are delighted to hear that these aspects of your stay lived up to your expectations.However, we regret to learn that some members of our team did not fully meet your expectations. We attach great importance to friendliness and hospitality, and are committed to ensuring that every guest is greeted with the utmost respect. Your comments will be shared with our team to reinforce our service standards.Regarding in-room facilities, we fully understand the need for a kettle and tea facilities. We will take your feedback into account to improve information on this subject and, where possible, to consider such additions in the future.Thank you again for your comment, and we look forward to welcoming you back!Best regards,
by A verified traveler
Posted 19 Oct 2024
The big advantage is the location which is 3 minutes walk to a metro station
by A verified traveler
Posted 12 Oct 2024
I couldn’t remember worse experience than this hotel !
by A verified traveler
Posted 11 Oct 2024
Staff were excellent! Not bad for a one night stay
by A verified traveler
Posted 3 Oct 2024
I enjoyed my stay at Hotel Reseda paying €90 deposit was a shock, I wasn’t too happy seeing some of the staff having a shouting at a customer for wanting to takin her coffee to her room. Other than that is was clean and local to the Metro station
Comment from Hotel Management
19 Oct 2024 by Naoufal, Hotel Management
Dear client Thank you for taking the time to share your feedback. We understand that the 90 deposit may have raised some concerns. However, we would like to clarify that this information is clearly indicated on our website to ensure transparency for all our customers.We sincerely regret any inconvenience this may have caused and remain at your disposal for any further questions or clarifications. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you again under better conditions.Best regards,Naoufal
by A verified traveler
Posted 13 Sep 2024
Dirty bed sheets and small bath towels
Comment from Hotel Management
16 Sep 2024 by Naoufal , Hotel Management
Dear Guest Thank you for taking the time to share your experience, and I would like to sincerely apologise for the inconvenience you experienced regarding the cleanliness of the sheets and towels.This type of incident in no way reflects our usual standards of quality and cleanliness. Please be assured that we have immediately informed our housekeeping team to ensure that this does not happen again in the future. We will also be stepping up our checks to ensure that our rooms fully meet our guests' expectations.Once again, we apologise and remain at your disposal should you have any questions.Yours faithfully
by A verified traveler
Posted 11 Sep 2024
Good location w proximity to metro
Linen fir bed and curtains not clean
Comment from Hotel Management
11 Sep 2024 by Anowarul, Hotel Management
Dear Mr GeorgesFirst of all, we would like to thank you for taking the time to let us know of your resentment following your stay.We are sorry for the inconvenience caused during your stay with us and will be sure that your return will allow us to improve.We would like to have the pleasure of welcoming you back among us and remain at your entire disposal for any request.Best regardsAnowarulThe Front desk
