Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Thank you
by A verified traveler from Alpharetta
Posted 26 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Street is being tie up so very noisy! Hi floor best away from rue du bac!
Comment from Hotel Management
21 Nov 2024 by Hôtel Pont Royal, Hotel Management
Dear Mr Rodriguez,Thank you for sharing your experience with us.We sincerely apologise for the inconvenience caused by the noise of the works outside the hotel. Unfortunately, this was beyond our control, but we understand how it may have impacted on your stay.We look forward to welcoming you back under more relaxing conditions!Best regards,Paul Brailly, PR Manager
by A verified traveler
Posted 26 Oct 2024
I splurged and paid 600 for a one night stay of opulence but instead received mediocre. Though the staff was highly professional and courteous their treatment of me seemed a bit suspect. The hotel failed to stock the minibar, though the list of items that should have been in it were listed on a menu in the room. The towels were not soft, the complimentary robe to use during the stay seemed old, their was no heat provided to the room until the morning. A dog bed provided to us for our miniature poodle was full of dog hair from a previous furry guest, we paid an additional 40 euros for the bed usage.
For the money the stay should have boast more, but it didn't. Very unremarkable and underwhelming stay at the hotel. I won't stay there again.
Comment from Hotel Management
31 Oct 2024 by Hôtel Pont Royal, Hotel Management
Dear Mrs Hill,Thank you for taking the time to share your feedback with us.We are truly sorry to read that your experience didn't meet your expectations and our high standards.Please accept our sincere apologies for the problems you encountered, whether it was the minibar, the room facilities, the quality of the linen or the forgotten pet bed. These aspects are essential to a comfortable stay and we will share them with our team to avoid this happening again in the future.However, we would like to remind you that the mini bars in all our rooms are empty and refilled on request. We appreciate your feedback and your kind words about the professionalism of our staff.If you decide to give us another chance, we would be delighted to make your next stay with us a more memorable one.Warm regards,Paul Brailly, PR Manager
by A verified traveler
Posted 22 Oct 2024
Love the location, great restaurants around the hotel and plus shopping and hair salons , everything you need is very near
Comment from Hotel Management
31 Oct 2024 by Hôtel Pont Royal, Hotel Management
Dear Mrs Yaftabadi,Thank you for your kind words.We are delighted that you enjoyed our prime location and the vibrant surroundings.It's a pleasure to read that the nearby restaurants, shops and salons added to your experience.We hope to welcome you back again in Paris!Warm regards,Paul Brailly, PR Manager
by A verified traveler from Bala Cynwyd
Posted 11 Oct 2024
Great location. Very comfortable beds. Staff very helpful.
Comment from Hotel Management
31 Oct 2024 by Hôtel Pont Royal, Hotel Management
Dear Mrs Kaye,Thank you for your feedback.We are delighted to read that you appreciated our prime location, the helpfulness of our staff and found the beds comfortable.We hope to welcome you back in Paris for another memorable stay!Warm regards,Paul Brailly, PR Manager
by A verified traveler from Wellesley
Posted 6 Oct 2024
Unbelievable spot on the left bank. Close to great shopping, museums and galleries and just across the Seine from the Louvre/Tuilleries
Comment from Hotel Management
31 Oct 2024 by Hôtel Pont Royal, Hotel Management
Dear Mrs Holding,Thank you for your kind feedback.We are delighted to read that you appreciated our prime location, making it easy to reach all the main sites of Paris.We hope to welcome you back for another memorable trip and help you explore even more of the city!Warm regards,Paul Brailly, PR Manager
by A verified traveler from Charlotte
Posted 2 Oct 2024
by A verified traveler
Posted 2 Oct 2024
Loved the location and at tentativeness of the staff. Room was small with limited space for luggage
Comment from Hotel Management
31 Oct 2024 by Hôtel Pont Royal, Hotel Management
Dear Mr True,Thank you for your feedback.We are delighted to read that you appreciated our prime location and the kindness of our teams.We understand the room size didn’t quite meet your expectations, but unfortunately it's a fairly standard size for Parisian hotels like ours.We hope to welcome you back for a more memorable trip in the future!Warm regards,Paul Brailly, PR Manager
by A verified traveler
Posted 1 Oct 2024
Property was close to the museums and the metro line! Made things very easy to get around. Staff was very friendly and nice
Comment from Hotel Management
31 Oct 2024 by Hôtel Pont Royal, Hotel Management
Dear Mr Brennock,Thank you for sharing your experience with us.We are delighted to read that you enjoyed our prime location, making it easy to reach all the main sites of Paris.Your kind words about the friendliness of our staff are much appreciated.We look forward to welcoming you back for another memorable stay and help you explore even more of the city!Warm regards,Paul Brailly, PR Manager
