Ratings based on 484 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The room, especially bathroom had a very strong, rotten smell. The bed was extremely uncomfortable. It had no support and sank easily
Comment from Hotel Management
3 Dec 2024 by Dalia HAMEL - Front of House Manager, Hotel Management
Dear Sicheng, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet expectations. We take all comments seriously, particularly concerning cleanliness and comfort. Rest assured, we will investigate the issue with the bathroom smell and address the matter with our maintenance team. As for the bed, we apologize if it was not comfortable for you, as we aim to offer a restful experience to all our guests.We value your input and will use it to make improvements. We hope you will consider giving us another opportunity to provide you with a better stay in the future.Best regards,
by A verified traveler
Posted 17 Nov 2024
Perfect location to avoid super touristy feel
Comment from Hotel Management
18 Nov 2024 by Dalia Hamel - Front of House Manager, Hotel Management
Dear Kateryna,Thank you so much for the feedback :) We hope to see you again very soon !Kind regards,
by A verified traveler
Posted 10 Nov 2024
Worth every penny! Don't forget your swimsuit because the spa is amazing. Also staff were very understanding of our lack of French and really kind to us.
Comment from Hotel Management
15 Nov 2024 by Dalia Hamel - Front of House Manager, Hotel Management
Dear Holly,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and had a great experience with our spa. It's also great to know that our staff made you feel welcome, even with the language barrier – we always strive to provide excellent service. We hope to welcome you back again soon!Warm regards,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Dalia Hamel - Front of House Manager, Hotel Management
Dear Alejandro,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Do not hesitate to let us know what went wrong during your stay.Sincerely,
by A verified traveler
Posted 28 Oct 2024
Friendly staff. Beautiful rooms. Excellent products in room.
Comment from Hotel Management
28 Oct 2024 by Dalia Hamel - Front of House Manager, Hotel Management
Dear William,Thank you so much for your kind words :)We hope we will get to welcome you again very soon in our beautiful hotel.Regards,
by A verified traveler
Posted 25 Oct 2024
Absolutely loved my stay here (10.19-10.24.2024). I can't overstate how friendly and helpful the staff here are, really top-notch professional customer service. 10/10 would stay here again. Also, the neighborhood (and surrounding/adjacent) has a great locals feel, not a ton of tourists. The metro is at the end of block and there was always a lime bike to rent close by as well.
Comment from Hotel Management
28 Oct 2024 by Dalia Hamel - Front of house manager, Hotel Management
Dear Clifford, Thank you so much for this amazing review !We are thrilled to hear that you enjoyed your stay with us. Thank you as well for your comments about our teams, it make us so very proud. It is amazing to work day to day together, and to receive reviews like yours, it is the best reward ! We hope to see you again very soon.Sincerely,
by A verified traveler
Posted 20 Oct 2024
The staff literally could not have been more helpful! The front desk was SO welcoming! The room was spotless. I upgraded to a patio where we enjoyed a bottle of wine in the evening. Breakfast was sumptuous. Is stay here again without hesitation; and I'd recommend it to anyone!
Comment from Hotel Management
24 Oct 2024 by Dalia Hamel - Front of House Manager, Hotel Management
Dear Andrew,Thank you so much for your kind words !! It means a lot to us.Thank you as well for your comments about our teams, it make us very proud !Your satisfaction is our greatest achievement !We look forward to seeing you again to offer you another experience as pleasant as this one !Kind regards,
by A verified traveler
Posted 7 Oct 2024
Wonderful location, service and amenities
Comment from Hotel Management
18 Oct 2024 by Dalia Hamel - Front of House Manager, Hotel Management
Dear Katharine,Thank you so much for the review :)Sincerely,
by A verified traveler from Portland
Posted 6 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Dalia Hamel - Front of House Manager, Hotel Management
Dear Michele,Thank you so much for the review :)Sincerely,
by A verified traveler
Posted 6 Oct 2024
Best hotel in Paris hands down.
Comment from Hotel Management
18 Oct 2024 by Dalia HAMEL - Front of House Manager, Hotel Management
Dear Aaron,What a great compliment ! Thank you so much, we hope to see you again very soon.Sincerely,
