Ratings based on 610 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Great location w best restaurant right across street
by A verified traveler
Posted 26 Nov 2024
Always as great as expected.
Comment from Hotel Management
30 Nov 2024 by Justine MIHCI, General manager , Hotel Management
Dear Shuihong,Thank you so much for this perfect score! We are delighted we could exceed your expectations. Looking forward to welcoming you next time!Warmest regards,
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Justine MIHCI, General manager , Hotel Management
Dear Katarzyna,Thank you very much for your feedback. We are looking forward to welcoming you next time. Warmest regards,
by A verified traveler
Posted 17 Nov 2024
Absolute recommendation. No hesitation. Amazing staff. This is hotel is well managed and extremely well maintained. Location cannot be better.
We had an issue that was out of control of the hotel, and they managed it with top professionalism.
by A verified traveler
Posted 15 Nov 2024
Anastasia and the whole team were exceptional. The property and comfort were outstanding and the location was very convenient for walking and metro. The extra charge to check into a vacant room earlier than usual check in time is in very poor taste. I wonder if the extra €30 ridiculous and money grab fee is worth the diminished impression and reputation
by A verified traveler from SAN PEDRO
Posted 13 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Justine MIHCI, General manager , Hotel Management
Dear RIE,Thank you for your fantastic feedback! Your satisfaction means a world to us. Looking forward to welcoming you next time. Sincerely,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Justine MIHCI, General manager , Hotel Management
Dear Paul,Thank you for your incredible feedback! Your satisfaction means a world to us. Looking forward to welcoming you next time. Sincerely,
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
29 Nov 2024 by Justine MIHCI, General manager , Hotel Management
Dear Kirstin,Thank you for your incredible feedback! Your satisfaction means a world to us. Looking forward to welcoming you next time. Sincerely,
by A verified traveler
Posted 20 Oct 2024
We loved this boutique hotel. Great location for shopping and sightseeing. The staff was very pleasant and helpful. The room was very comfortable. We will stay there next time.
Comment from Hotel Management
29 Nov 2024 by Justine MIHCI, General manager , Hotel Management
Dear Douglas,Thank you so much for your wonderful feedback! We are delighted to hear that you loved our boutique hotel and enjoyed convenient location, comfortable rooms, and the service provided by our team. Your kind words mean a lot to us and motivate us to continue delivering exceptional experience to our guests. We look forward to welcoming you back on your next visit. Please don't hesitate to reach out to us if there's anything we can do to make your future stay even more memorable. Warm regards,
by A verified traveler
Posted 8 Oct 2024
The hotel is older and quaint. Location was great but staff wasn't friendly. The elevator was out, and our room was on the sixth floor - the stairs are narrow and uneven. Would not book with them again unless elevator was working.
Comment from Hotel Management
21 Oct 2024 by Justine MIHCI, General manager , Hotel Management
Dear Jennifer,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not fully meet your expectations, particularly regarding the elevator and the service you received from our staff. We completly understand your frustration with the main elevator being out of service during your stay. Unfortunately, it was undergoing maintenance at that time. We apologize for any inconvenience this may have caused and appreciate your feedback regarding our team's friendliness. Your satisfaction is our priority, and we will ensure this does not happen again. We sincerely hope to have the opportunity to welcome you back in the future, with a fully functioning elevator for a more comfortable stay.
